Best Western Laos Mar Hotel & Suites

Mark

Pros: The hotel was close to the beach and there was a guard watching vehicles and people come to and from to increase safety.

Cons: The hotel is not well maintained and the staff did not seem to care about their guests at all. There was no hot water in the room. I complained about it and was told to let the right tap run for 10-15 minutes because a pump was broken. That did not work cuz it was the cold tap so i had a cold shower. I suspect the guy at the front counter who lied to me had a good laugh at my expense. Complained again and on day 2 a guy fixed it after 5 minutes without tools. The pool and hot tub were freezing again i was told a pump broke. Well fix it!!! It's not my fault the hotel was empty and i assume that was why we were treated so poorly. I had to tip the cleaning lady twice before we got hand and face towels and a second bar of soap. The sliding glass door needs adjusting as it all rusty. We have push it open with great force. There is a lot of poorly maintained items in this hotel. Its really pooly managed no wonder why people avoid it. I checked out a day early due to a family emergency and when i asked for a refund for the night i never used. I was told to call the internet company because there was nothing they could do. I asked for them to help me and they refused. Saying their english was not very good. The first room they gave us had a broken sliding glass handle see above for reason why. Only one english channel on tv cnn and the remote did not work until i complained again and then a guy put in the code for the remote and the ac remote needed fixing too. Hey at least they tipped eveything they fixed something. In all it was a horrible experience and i will never recommend this hotel to anyone but i will tell people to avoid it!!! Best western should never affliate their name with this hotel as it is an embarrassment.

Pros: Close to the beach small breakfast small but good to snack

Cons: Jacuzzi is small a lot kids played in it beds are a look small in a way not the most comfy beds

You get what you pay for

Pros: Close enough to the beach if walking without gear. Views were awesome. Pool is nice for the kids.

Cons: Too far from beach if your hauling gear a foot. No way to drive up to beach had to drive around a bit. No fridge, no microwave, not enough towels. You had to sign out pool towels. Breakfast is in a cramped space and limited to hard boiled eggs and sweet bread some cereal and juice.

Theft

Pros: Hotel employees stole from us. Nothing was done. 'Money was not refunded for hotel either

Cons: Please do not stay here! This place is terrible