Best Western Laos Mar Hotel & Suites

Hotel employees stole from us. Nothing was done. 'Money was not refunded for hotel either Please do not stay here! This place is terrible

Close enough to the beach if walking without gear. Views were awesome. Pool is nice for the kids. Too far from beach if your hauling gear a foot. No way to drive up to beach had to drive around a bit. No fridge, no microwave, not enough towels. You had to sign out pool towels. Breakfast is in a cramped space and limited to hard boiled eggs and sweet bread some cereal and juice.

Close to the beach small breakfast small but good to snack Jacuzzi is small a lot kids played in it beds are a look small in a way not the most comfy beds

The hotel was close to the beach and there was a guard watching vehicles and people come to and from to increase safety. The hotel is not well maintained and the staff did not seem to care about their guests at all. There was no hot water in the room. I complained about it and was told to let the right tap run for 10-15 minutes because a pump was broken. That did not work cuz it was the cold tap so i had a cold shower. I suspect the guy at the front counter who lied to me had a good laugh at my expense. Complained again and on day 2 a guy fixed it after 5 minutes without tools. The pool and hot tub were freezing again i was told a pump broke. Well fix it!!! It's not my fault the hotel was empty and i assume that was why we were treated so poorly. I had to tip the cleaning lady twice before we got hand and face towels and a second bar of soap. The sliding glass door needs adjusting as it all rusty. We have push it open with great force. There is a lot of poorly maintained items in this hotel. Its really pooly managed no wonder why people avoid it. I checked out a day early due to a family emergency and when i asked for a refund for the night i never used. I was told to call the internet company because there was nothing they could do. I asked for them to help me and they refused. Saying their english was not very good. The first room they gave us had a broken sliding glass handle see above for reason why. Only one english channel on tv cnn and the remote did not work until i complained again and then a guy put in the code for the remote and the ac remote needed fixing too. Hey at least they tipped eveything they fixed something. In all it was a horrible experience and i will never recommend this hotel to anyone but i will tell people to avoid it!!! Best western should never affliate their name with this hotel as it is an embarrassment.