|""Bed comfy, breakfast was delicious.""||(in 63 reviews)|
|"Friendly staff and good breakfast"||(in 145 reviews)|
|""Very helpful staff, clean room.""||(in 103 reviews)|
|"The shower curtain was dirty."||(in 12 reviews)|
|""Unprofessional, untrained front desk staff!""||(in 32 reviews)|
|"The elevator smelled like marijuana."||(in 42 reviews)|
|smoking room||in 550 reviews|
|room was clean||in 515 reviews|
|friendly staff||in 352 reviews|
|breakfast was good||in 309 reviews|
|front desk||in 209 reviews|
|worst hotel||in 178 reviews|
|bed was comfortable||in 99 reviews|
|one elevator||in 87 reviews|
|hot water||in 78 reviews|
|tv didn't work||in 48 reviews|
|towels in room||in 37 reviews|
|shower curtain||in 23 reviews|
|air conditioner||in 17 reviews|
Good hotel but needs room and hallway remodeling ASAP
Hotel was centrally located and was close to all attractions of Richmond.
Rooms too small and all floors need updating and remodeling desperately. Also the hotel was not 100% smoke free so the elevators and hallways smelled like smoke.
Smokey, dirty, not worth the money
Room smelled like smoke even though it was non smoking, and the bathroom was disgustingly dirty. Dirty towels and bathtub.
A few pointers
Staff gave excellent customer service. For the price I would stay again if I was going to be away most to the time.
The fridge in our room was constantly making an annoying noise. To top that off it wouldn’t keep anything cold and to get ice we had to travel two floors due to our floor machine being out of order.
rooms were not cleaned or stocked. housekeeping ignored do not disturb
Quick stay w/ out frills
Basic accommodation and value
Price, location and breakfast
Nothing in particular
EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.
The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.
The updates in the room were a nice surprise. Quiet and a very friendly staff.
The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.
Quality Inn West End is a Richmond, VA location that puts travelers close to a long list of local universities, museums and businesses. These include the Science Museum of Virginia, University of Richmond, and Virginia Union University. Additionally, the Children's Museum of Richmond, Virginia State Capitol building, Greater Richmond Convention Center, Richmond International Raceway, and many shopping destinations that include the Regency Square Mall and Stony Point Fashion Park are all within a few short miles of this premium hotel. Richmond International Airport is 14 miles away and landmarks like the Richmond City Hall, Supreme Court of Virginia, and Museum of the Confederacy are all within eight miles.
Guests of the amenities-rich hotel enjoy use of the seasonal pool, free continental breakfasts each morning, a modern and well-equipped fitness center, free Wi-Fi throughout the premises, full business services, 24-hour front desk service, free parking on the premises, a coin operated laundry, and free daily newspapers.
There are several kinds of rooms from which to choose, and they include spacious traditional rooms, superior rooms, suites, and more. All rooms include quality linens and bedding, microwaves, beverage facilities, mini refrigerators, internet access, climate controls, cable TV, entertainment systems, work desks with ergonomic chairs, ensuite bathrooms, and premium electronics.
Whether it is for a business trip into the city or a visit strictly to enjoy touring and exploring, the Quality Inn West End in Richmond, VA has that great balance of a premium location and a long list of desirable amenities and services suited to all kinds of guests.
based on 1,892 reviews
Policies vary by room type and provider.
Quality Inn West End is located at 8008 West Broad Street, 7.6 miles from the centre of Richmond. Regency Square Mall is the closest landmark to Quality Inn West End.
Check-in time is 15:00 and check-out time is 11:00 at Quality Inn West End.
Yes, Quality Inn West End offers free Wi-Fi.
No, Quality Inn West End does not offer free parking.
No, Quality Inn West End does not offer free airport shuttle service.
Quality Inn West End is 14.2 miles from Richmond Byrd Intl. Quality Inn West End is 61.5 miles from Charlottesville Albemarle.
Yes, Quality Inn West End has a pool on-site.
Quality Inn West End has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.