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Very spacious rooms and a lovely garden you can see while you have a complete breakfast. Good location with many options of public transportation and restaurants.
Breakfasts, although the same everyday, were good. Good strong coffee. Very relaxing courtyard. Rooms with courtyard view were a liitle noisy due to 2 weddings, during our stay. Didn't have dinner during our 5 night stay. A little pricey.
Great Location - only 15min walk from Trevi Fountain / Colosseum. Rooms are quaint and spacious. The garden area is very relaxing. Early check - in was not facilitated
the size of the room he breakfastwas not the typcial italian style .Not enough selections and no toaster for bread. rate the breakfast poor.
the airconditioning didn't work and we were not informed about this when we arrived at the hotel. As it was july and very hot the entire stay at the hotel was very uncomfortable. Wasn't worth the money.
The location was excellent. The rooms were clean and spacious. The people at the reception desk were always helpful. The (included) breakfast was completely amazing. We especially loved going to the garden room restaurant to have a beer in the late afternoon to cool off and rest a bit (they also brought a bowl of peanuts, a bowl of potato chips, and once, a bowl of mixed snacks to go with). One night we were too tired to find a local restaurant so we ate in their restaurant. The food was good, but pricier and not as marvelous as the local restaurants off site. But that's in comparison to the fabulous food all over Italy, so its a really high bar.
The hotel was very clean and comfortable, and the staff friendly enough. Considering the value of the rooms, I thought the price of drinks in the hotel bar were a little expensive. Also, we stayed in a "business double room", and our friends stayed in a "standard double room". Their's was the larger of the rooms.
Very clean, polite staff, good breakfast buffet. Very close to the metro stop, taxi piazza, and train station.
I loved the room and grandness of the hotel itself also very centrally located within walking distance to most of the attractions. Friendly staff as well. /
Very convenient location. Very rude staff, room had multiple problems, broken toilet seat, TV not working, window not closing etc, They repaired all but would not stay there again.
The hotel is beautiful, with a very impressive interior, its very clean with a gorgeous enclosed garden. Highly recommended.
We did not like anything the hotel was not as advertised and when we complained they said they would call the police and we would not be able to leave the country - so how do you thin we felt. The first room was dingy the second the bath leaked and they said ther was nothing wrong with it so we spent the time wading through water in the bath room the lifts didnt work do I need to go on!!!!!
Location Antiquated lift
We weren't happy with the first room that they gave us. But as we request to change our room. They gave us a better room without kept us waiting. The first room that they reserve for us was one of the worst rooms of the hotel. In addition to that, wake up call and car service to the airport was terrible. We made a reservation one day before and recomfirmed our reservation twice. however, there were neither a wake up call nor a car waiting for us. If we hadn't fixed our alarm clock, we would have missed the plain.
Need some towel rails in the bathroom - there was nowhere to hang wet towels.
rebuilding around hotel
Convenient location, friendly english speaking staff
Location, friendly staff and coffee during breakfast Breakfast choice
Clean, friendly staff Noisy. Pick up of linen racks at 6 am in the morning under our window made an awful noice on cobblestone!
Ease of booking, location of hotel n/a
Very friendly staff, surprisingly great breakfast opportunities! Great location, especially for catching the train! Loved our stay!
I liked the cleanliness and the kind staff ... I didn't like the hidden charges at the end for $6 per day per occupant. Maybe I missed it in the opening contract but I think when I pay in advance everything in the beginning Payment
Large room and bathroom. Very quiet even although room was facing the road. Very close to Terminii. Decor excellent. Staff very friendly and helpful. Lovely hotel - would stay there again. Shower head was connected to the wall about a foot above the bath. Breakfast ok.
Bedroom and ensuite were very large and very new so everything looked fresh. The bathroom had double basins and a large bath. Location was excellent and very close to the train station. The bathroom had only had a hand-held shower in the bath so it was difficult to shower properly. Some aspects of the breakfast were very poor - more youth hostel than 4 star hotel. The breakfast room was so cramped that you could not move between the tables to get to the buffet without asking people to move. I was seated at a dirty table, and even when the last guest's dirty plates were removed the table cloth was still covered in spills and crumbs. The fruitjuices were artificial and undrinkable.
close to everything nothing
Nothing like it! Bad manner stuff!!! I use my cell phone roaming to use 3g for search place! Why? Cuz they said their Internet was broken! For 3 days! I totally do not trust them, I asked other guest, they told me they can use wifi! So, the stuffs lied to me!警告大家，千万别住这里！前台那些人素质超差！
Location is near to Train Station and near to Rome Historical places. Separate place in the room for couch and desk .. Old fashion room Style , Breakfast could be better
Excellent location, very clean room, reasonably spacious, great shower. Breakfast could have been better....
It is really close to the sightseeing points nothing
The view was terrible we were placed in the back of the hotel where the fire escape was, they did change the room to the top floor with no view! This was our 1st wedding anniversary my husband did explain but they did not really care, they also have no iron so we had creased cloths and they said that it is Itailian law no hotels have iron's we went into a couple of hotels and they do allow iron's!
convenient to Termini train station, almost all buses and both metro lines pass through it, so even during midnight you can find a bus back poor breakfast,no fresh bread
Very central. Good directions, easy to find Asked for a double room rather than twin but allocated twin room on arrival. However the room we were allocated was spacious and extremley clean, very impressive.
service, reception, internet, room. nothing, everything was at the highest level for the hotel 3 *
The location was great as I had no problem walking to most sites I wanted to visit. I would have liked a clock in my room.
it was clean and the location was good. the staff was not very nice.and my room was very small and the view was pretty bad.
Location, close to Termimi and both metro lines Strange room without window, very poor breakfast
The view from the hotel room was nice ( 4th floor) The staff serving the breakfast could have a little knowledge of English.
The room was beautiful and clean, the staff friendly and helpful--all positive things to say about our stay. It was expensive for us, but for the quality of the room it was a very good value. No English speakers at the desk. I know we shouldn't expect it because, after all, when in Rome do as the Romans do, but it would have been helpful.
Close to allo public ransport. Quiet. Buffet breakfast ample. Cleaning stff did not clean/sweep room well.
Location. Cleanliness. Comfort. Small room. Aircon did not work.
excellent location , very fast elevators ,
Rooms were spacious and very clean, good location close to metro and termini station, good breakfast buffet, friendly and helpful staff
Excellent room (inlcuding facilities), location, and staff. No.
v.good location and comfortable room
Good location .. close to transportation, tour agency close by, easy walk to tourist areas. Great breakfast buffet included with stay. Staff was very friendly and helpful. bathroom sink was cracked, stains around the tub faucet, tub was dull in appearance ... probably old and needs to be replaced.... internet connection weak or intermittent,
location, excellent service from the staff, room comfort, excellent resturant
Excellent location, friendly staff conversant in English, comfortable room, and an early breakfast which for tourists with a full day planned was good.
Perfect Location: very close to Railway station and hop on hop off buses. Yet quite close to all main attraction. Hotel staff is very helpful and polite and can recommend nice restaurants nearby. Rooms are extremely comfortable and clean. Highly recommended!!! it was a bit too warm in the room and we couldn't cool it down using AC. But opening windows has helped
good enough for short business trip central lokation but really nothing around. very late chek in- after 2p.m. It is a question how to plan the day if I could can get in at 2p.m. ?
Staff was quite frustrating. Overpriced.
Great staff! Location not the best, but it is only about a 3 minute walk to the metro station and there are still a few restaurants within a few blocks.
Excellent hotel, very well located next to central train station. Breakfast was great. Staff were great. Highly recommend. Roof above shower was moldy, didn't affect our stay, just our perception.
Good breakfast variety, Very helpful and pleasant staff, fantastic location if you are travelling around Italy
Room was very comfortable and well designed. Location was great. 2 min. to Termini(main train station and metro) just ı didnt like breakfast even no olive.
Fantastic location. Modern, clean rooms. Good breakfast, and very friendly staff. The rooms are kind of small.
All staff were very friendly and helpful, epecially the reception staff T.he choice of english speaking TV channels was restricted to news channels. Woulkd have preferred access to drama/documentary channels too
Our stay at the hotel Roma was very pleasent and we would have no hesitation recomending it to our friends The bar area was not very appealing, Could use a bit of jazzing up, Having some local draft beers on display would help.
location near train station
clean, modern, spacious rooms very good value for money 3minutes walk from underground and termini station
Modern, clean, and convenient to train station, shopping, and restaurants. Price of room with twin beds pushed together was $266 for one night. Price did not include WiFi. Desk clerk tried to get us to upgrade room for an extra $70 to get a double bed, free WiFi, and a small balcony. For $266/night, I would think they could throw in WiFi. Also asked desk clerk to make change for a 50 Euro. I was told they didn't make change and I should go to a small store across the street. I would not recommend this hotel to anyone as there are many other hotels in the same area that provide more value for the money.
The rooms on the sixth floor are very quiet, especially considering the hotel's proximity to Termini Station. The bed was extremely comfortable. We booked two superior rooms but one was much larger and better equipped than the other although I was assured at reception that they were both the same quality. At 211 Euros per person per night (including breakfast), I think the superior rooms are rather overpriced.
Room was great! Cocktails were great! Staff friendly and helpful! Breakfast provided was great! The restaurant had beautiful food (Try the Gnocchi) !
Location/ Room was what I expected for Rome. We have to remember that 4 start hotels in Rome is similar to 2 star hotel in the US not sure of any problems
Just a perfect place to stay, gonna come back if ever go to Roma! Super helpful staff! Perfect location! 100 m. from the Covour Metro Station Exit! The TV's in the room are kind of out of date looking (Not flat screen)
fresh and softer bread / breadrolls for breakfast would be a bonus for a **** hotel
The staff members at the hotel desk were very helpful. Breakfast was better than I would have thought given some bad reviews at booking.com. The Colosseum is really closeby.
room was comfortable, big and relaxed breakfast was not good enough.
It's near most of the touristic places in Rome, you can easily walk to the Colleseum and ancient rome; A metro station is 2min far from the Hotel, a day in the vatican is easily done; and you can take the bus and arrive to the famous shopping street Via del Corso in Rome; in addition, a big buffet for the breakfast is served every day, very clean, very tasty, many choices.. the service of the Hotel is very good; the people working there are very helpfull and talk english; they help you and explain to you about the city and the places you can go to, especially if you are going without a guide or a tour; special tours are made every day from the hotel for the persons that would like to join any tour. At night, lots of noises from outside, where there is a street at one side of the Hotel, many people walk, dine, drink, etc... too much noise, but we used to it later, and it stops at 1h am, so not really a problem;
I believe the ratio quality/price is out of range. The hotel should not be rated as 4 stars. Rooms are not up to standards and facilities are poor.
We had a big problem with very noisy people in the room next door - still partying at 4am. We didn't get much sleep.
Pleasant & helpful staff. Realxed atmosphere. Good location for sightseeing. Breakfast well presented & plentiful.
The hotel location is super, 5 minutes walking from the Colosseum. Metro is 2 minutes as well.Hotel personal and breakfast service is quite good. The hotel rooms are bit old and all the furniture and other eqipments are quite used. The safe in the room is too small for a laptop. There is only one big cover on the double bed.
Great location and spacious, clean room. Free breakfast was a nice value too. No air conditioning in October so room was unpleasantly warm, especially during the day. Staff was not interested in helping us for the most part.
The fact that it was close to city centre with walking distance to most attractions. The hotelroom did not have a/c only heater and as room was facing sun all day and is very small it was constantly boiling hot (30 degrees celsius) same applied in breakfast room, we can only imagine how hot it would be during summer!! The hotel is a bit run down with minor things not functioning in the room, we also found a bug in the bedding. Its def not value for money as its not 5 star hotel quality, it needs refurbishment to meet the 5 stars its awarded. We furthermore got bad service in the hotel restaurant (we had to ask for our wine 3 times and got main course before wine was served) menu was poor and considering they were not busy they should have been more attentive when taking the order etc.
Staff was excellent Location is dreadful. Some rooms have shower in middle of room not very luxorious
Nice modern hotel in good location (next to train station), lovely-ice cold pool on the roof, good size rooms. Swimming pool is open for public!!! Thats not what you expect from 5 star hotel. On Sunday pool was packed. Pool guy was very unhelpful and uncooperative. You cant move beds (at all) for your convenience. Very disappointing. Breakfast only average. We could never get a cup, plate or cutlery.
Shower was shabby.
The location of the hotel is very practical close to Roma termini which the key station to all part of Roma The hotel deign itself is very nice, very new and very modern Rooms are in good size and full facilities is available Good open buffet breakfast and nice bar at night Wifi is good, ac is good and bathroom is fine However the surrounding area is bit low class so you expect to see undisrable faces looking at you so you have to be cautious The hotel is overrated for five star, this should be 4 star
Hotel is perfect very nice and beautiful, design was perfect, I like also a reception service they are very helpful... Location was not in good position, you fill yourself as you are in china not in Italy, very dirty streets around Hotel... This hotel is not for 5 star because there is not a swimming pool inside and there is not a service to send a luggage in your room...
Architecturally striking even if not practical Rooms very dirty, poor maintenance, air conditioning not working, pool dirty. A nice hotel run down through neglect.
Room was very comfortable and housekeeping were excellent. Hotel was central, could walk to most places of interest also very handy to the metro. Rooms were quite small - It was expensive.
photographs on web are nice, but reality is such. at night in a cold room, despite the warnings were not corrected frontdesk
The room was fantastic and the staff were friendly and very helpful
Hotel design was excellent wether it be the reception, rooms or the roof top bar and pool. Its situated to the east of the city in a more run down location. Quite intimidating venturing out at night. The hotel prices for food and drink are extravigent to say the least resulting that guests must venture out for food and drink.
very central to rome attractions clean comfortable no bar or resturant
The ease of walking out the hotel and being able to reach each famous landmark/ site with in half an hour at the most (Bar the Vatican) was I thought very convient. The contental breakfast wasn't very nice sorry to say... the pasteries were to die for on the other hand though.
Location is good all room facilities was old. Awful service, unhelpful and somethimes rude. The room was very smal and uncorfotable. There is no air conditioner. Our windows look on yard. And every morning we woke because of someone`s talking loudly in the yard. We cant even see the sky, because of tightness of the yard. Absolutely awful breakfast. noone from the staff pay attention to you. The salad was spoiled, pineapples turn sour. I will never stop in this hotel. it may have 2 star, not 4!
Excellent position, 10 min walk to Piazza Venezzia, 25 min walk to Trevi Fountain. Good area, beautiful architectural buildings There is room to improve the staff at the reception, and the staff at the restaurant.
The access to the sites in Rome. The quality of the superior room.
Excellent, modern and clean room, with a large bathroom Check-in and front counter staff were frequently distracted (on the phone, etc) and at times not particularly helpful
Liked the location, the room, facilities, breakfast The air conditioning wasnt working properly.
nothing many things
location was a plus factor, surrounded by many cafes/restaurants, metro and bus station close by, although all major sites within walking distance the superior room i booked looked contemporary with nice furnishings, however on arrival we were allocated something completely different, when i complained i was informed there was more than one type of superior room, it was only when i refused to move from reception that the room i thought i had booked was allocated to us so beware you may end up at the front of the hotel overlooking a very busy/loud main road. Stated television with internarional channels, only one english one - BBC World News ! No tea/coffee making facilities in the room - unacceptable for the price we paid.
location was great!!! in the middle of via nationale, great shopping area, very close to the metro ( 5 mins walk). WIFI connection and for those who don't have laptops, there is a business room in the lobby. The hotel is infront of a great cafe that also has reasonable prices. No breakfest included... hotel staff should have more knowledge of places to go and recommend more specific places.
The location was good and the hotel was convenient for sightseeing in Rome as it was only a 15 minute walk from the coloseum and Trevi fountain. We chose an economy room which I wouldn't recommend as the beds are far too small for two people.
high standards, beautiful rooms, location settings shower/ bath was low pressure and hard work. there was no view from our room.
Service very slow. No view at all from room.
Excellent service and location.
The service was amazing from the bell boys to reception as well as the dining area. The hotel was in immaculate condition. I don't believe the photos on the internet did the hotel any justice.
Our hotel room had a very strange, undesirable odor
Location was good Just felt it was over priced, not very good value.
Loved the spacious comfortable bedrooms and bathrooms - a haven of tranquility after a busy day of sightseeing in Rome. The staff were so impersonal as to verge on being uninterested. Lack of central lobby was unatmospheric and the hotel's location is poor for sightseeing. They also haven't got their roof top terrace sorted out properly. Lovely idea having a pool but it's very cramped.
the location, the building, the decor, the luxury for a five star luxury hotel of this caliber the tv is very small and cold and it contains only one english channel and 15 italian channels !!!!! Also the breakfast lacks variety:
Rome was fabulous but hotel was a huge disappointment. Expensive for what it offered. Dinner for 2 was 250 euros and breakfast was 25 euros per person. Breakfast was disgusting with scrambled eggs that tasted like rubber. To iro a handkerchief was 9 euros - not that we did but this gives you an idea of what a rip off it was. Swimming pool is a small plunge pool and was out of service anyway.
All people were excellent
The staff was efficent on check and check out. The spa staff was not attentive to be kind, first rescheduling a treatment and then being more than 30 minutes late on the new appointment time. They seemed unhappy and offered no regrets when we decided to cancel after waiting with no up date until we left. We had an interior room and fortunately it was too hot to think about sitting on the balcony over looking to courtyard because the dumpsters were in the courtyard and smelled when we stepped out there on arrival. This is a poor use of this space regardless and the Bauer can do better.
The central location and general standard of the hotel and the helpfullness of the staff.
great location thin wall, small breakfast room
This hotel was lovely and much better than a 3 star. The room and bathroom was massive with plenty of mirrors--since it was 3 girls in a room it was a benefit. Extremely clean, beds comfortable and staff extremely helpful. breakfast was lovely. Grat hotel and location The hotel was superb we have no complaints and i have stayed in many hotels
It was convient for the railway station The room was very hot the fan only blew warm air, and with window open room was very noisy,
Very good location, near many sights. Roof terrace was excellent. if you went to breakfast abpout The noise from outside disturb little bit on early morning.
The hotel was very conveniently located near the train station and was clean and well appointed. The room was clean and bright and had all of the amenities I was looking for,
Confort and size of the room; localization. Excellent breakfast. Extend the breakfast time until 11:00 a.m..Have facilities for tea/coffee inside the bedroom.
The breakfast buffet was incredible
the shoe shiner at the bottom of the stairs was great!!! Location also was easy to get to everything, right beside the main bus terminal No carpets in the room...A bit Sterile
good location easy to get to main atractions
The roof terrace has wonderful views, and the hotel overall was very comfortable The hot water could have been hotter! Unfortunately, the service on the roof terrace in particular was poor, slow and amateurish, unlike that in the rest of the hotel.
This hotel is in a great location for public transport. It's 30 seconds walk from the bus/train/metro station which all connect. The rooms were spacious and clean. The staff at reception were very helpful and friendly. I had no bad experience or difficulties during my stay.
cation near terminal, large room, breakfast It was cold at night, we asked to heat the room, they told us that they had to economise and we changed the hotel
the location is very convenient.the staffs are very passionate to give help. facility ( e.g. TV ) is a bit old-fashioned, and not much international program available.
the roof terace is very good and the view is breath-taking-saint peter church in the night, the room was really big, they expect us with the extrabeds done and offered us a bottle of wine
Hotel location could not have been better (across the street from Termini). Breakfast was much better than expected (full breakfast not just continental). And the rooftop bar was a great place to relax.
View from roof top bar Check-in not efficient. Initially taken to a room that was already occupied
Very nice room. Best we had in two weeks in Italy. Excellent breakfast included. Very convenient to train station, metro station and bus tours. Easy walk to Colesium, and most major points of interest. Easy to get everywhere. Front desk and wait staff efficient but stand off-ish--not what you could ever call welcoming or freindly. No different, however, than the typical lodging in Italy.
big room, clean bathroom extremely poor breakfast; to expensive for the services offered
The hotel is in a fantastic location about 5min walk to the roma termini and the metro that is next to the termini. The staff at the front desk are business-like who are generally helpful. The room we had were very clean and well laid out. We had a wonderful room with a open view of the city. We did return to the same hotel when we went back to rome to transit to go home. Breakfast at the hotel is abundant and staff in the breakfast area are fantastic. Very prompt and very friendly. Food are replenish quickly. Overall, we were pleased with our stay. We wish price were less expensive and internet access free of charge will be excellent. The hotel could also stock a couple of adaptors suitable for vistors from asia at the front desk. The staff did direct us to get suitable adaptors from a little shop nearby to buy.
The roof top terrace really nice , getting wine and beer from vending machines funny Small rooms
All was very nice except the carpet it needed to be cleaned.
The family room was excellent and value for money. The staff were very helpful and spoke good English and the hotel was well located near Termini Station and other tourist attractions. The hotel is new and very clean.
We stayed 3 days and absolutly loved it! We travelled with a 10 months and 2 year old. The room was big enough for all of us + double stroller to move around. Really clean. The bathroom is very spacious, clean and even has a switch for 110V appliances! Hotel was within walking distance of main monuments. Very friendly staff. I can't find anything negative to say about it!
It was central to main attractions. Clean pleasant. I would not hesitate to recommend this hotel. The only thing I would recommend if they had tea and coffee facility in the room.
Great hotel close to cafe, shops and historical sites. Morning buffet is top notch! Thank you.
Good location, a very nice facility, exactly what we needed. The staff was most helpful, they couldn't do enough for you. They responded immediately to any requests.
The staff are extraordinary helpful! We lost our passport in Rome airport, the staff were actively to help, Giorgio replied my email in a minute! And I even received the Thank You Email after check out! Before arrival, the staff Cristian nicely replied all my question and arrange the airport pickup for me! The hotel is not a big hotel, but chic, nice and beautiful! I will definitely return and spread the word.
Simplicity and great value for money vending machines. Location was fantastic and the staff very helpful with booking taxis and restaurants
Location was superb. Staff was very friendly and accommodating and the property itself was quite impressive. Wonderful property and location, but my room (which was lovely) was on the first floor and the noise level was pretty bad. I would certainly stay here again but on a higher floor. The breakfast, although good, left a lot to be desired for a luxury hotel. I was expecting better especially in Itsly where many like myself travel for the food.
This hotel exceeded my expectations. The room was surprisingly spacious and the bed and pillows were very comfortable compared to other hotels we stayed at during our trip. The bathroom was also very nice. The restaurant in the hotel was very nice and the food was very very good as well, just a little pricey. My only complaint was the location. Although centrally located and right across the street from the train station, it was too busy for my liking which made it somewhat noisy in our room.