Overview

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Grand Hotel Rotorua

1130 Pukuatua Street, Rotorua 3010, New Zealand
+64 7348 2086

£54+

Overall guest ratings

6.6/10 Good
Based on 559 reviews

Review highlights

  • 9.6
  • 8.2
  • 4.7
  • 4.5

Good to know

  • Fair breakfast prices

Nearby

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    About

    Located in the entertainment district, Grand Hotel Rotorua is a great choice for a stay in Rotorua. You'll have free perks like breakfast and self parking. Refrigerators and room service are offered in all rooms.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Free parking
    • Non-smoking rooms available
    • Tennis
    • Air-conditioned
    • Coffee shop
    • Concierge service
    • Laundry facilities
    • Meeting/Banquet facilities
    • Room service
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.6 Good
    Based on 559 reviews
    • 9.6 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      7.9 "Great parking, according to 79%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.5 "Breakfast is mediocre."
    • 5.7 "Internet is average."
      5.2 "52% thought the wifi quality was ok."
    • 4.7 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      3.9 "61% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      4.5 "55% had problems with the shower."
      2.4 "Air conditioning was criticized by 76%."
      2.3 "77% said the bathroom was dirty."
      1.7 "83% found problems with the furniture."
      1.2 "For 88%, the rooms looked old."
    • 4.5 "Disappointing food."
      2.5 "75% did not enjoy the desserts."
    • 3.8 "Not very clean."
      4.5 "55% said rooms were dirty."
      1.4 "86% thought it was rather dirty."
      2.3 "77% said the bathroom was dirty."
    • 2.5 "Bar is disappointing."
    • 1.8 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      1.0 "For 90%, the lobby entrance was sub-standard."
      0.9 "91% thought the facilities needed updating."
      3.0 "70% didn't like the architecture."
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    Overall rating

    6.7 Good
    Based on 296 reviews
    • 9.5 "Terrific location."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 6.5 "Breakfast is mediocre."
    • 5.9 "Internet is average."
    • 5.2 "Average comfort."
      6.5 "Beds were acceptable for 65%."
    • 4.7 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      3.9 "61% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      4.7 "53% had problems with the shower."
      2.1 "Air conditioning was criticized by 79%."
      2.4 "76% said the bathroom was dirty."
    • 4.5 "Disappointing food."
    • 4.1 "Not very clean."
      4.5 "55% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      1.9 "81% thought it was rather dirty."
    • 1.7 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
      0.8 "For 92%, the lobby entrance was sub-standard."
    • 1.6 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
      0.8 "For 92%, the lobby entrance was sub-standard."
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    Overall rating

    6.6 Good
    Based on 122 reviews
    • 9.7 "Terrific location."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
    • 3.5 "Not very clean."
      1.4 "86% thought it was rather dirty."
      4.4 "56% said rooms were dirty."
    • 1.7 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."

    Overall rating

    7.1 Good
    Based on 139 reviews
    • 9.7 "Terrific location."
    • 9.0 "Excellent value."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 6.6 "Breakfast is mediocre."
    • 5.7 "Average comfort."
    • 5.7 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
    • 4.8 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      3.8 "62% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      4.5 "55% had problems with the shower."
    • 3.8 "Not very clean."
      4.6 "54% said rooms were dirty."
    • 1.9 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.3 "Horrible vibe."
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    Good to know
    "Fair breakfast prices"
    data provided by TrustYou
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