Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Grand Hotel Rotorua

1130 Pukuatua Street, Rotorua 3010, New Zealand
+64 7348 2086

£53+

Overall guest ratings

6.7/10 Good
Based on 556 reviews

Review highlights

  • 9.6
  • 8.4
  • 4.8
  • 4.4

Nearby

    show all

    About

    Located in the entertainment district, Grand Hotel Rotorua is a great choice for a stay in Rotorua. You'll have free perks like breakfast and self parking. Refrigerators and room service are offered in all rooms.

    Less show all
    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Free parking
    • Non-smoking rooms available
    • Concierge service
    • Laundry facilities
    • Meeting/Banquet facilities
    • Room service
    • Free Internet
    • Pets not allowed
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.7 Good
    Based on 556 reviews
    • 9.6 "Terrific location."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.9 "79% liked the proximity to shopping."
      7.5 "Great parking, according to 75%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Great service."
      8.0 "80% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.5 "Breakfast is mediocre."
    • 5.5 "Internet is average."
    • 4.8 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      3.5 "65% complained about the bathroom."
      1.8 "Air conditioning was criticized by 82%."
      4.2 "58% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
      1.4 "For 86%, the rooms looked old."
    • 4.4 "Disappointing food."
    • 3.9 "Not very clean."
      4.7 "53% said rooms were dirty."
      1.4 "86% thought it was rather dirty."
      2.4 "76% said the bathroom was dirty."
    • 2.5 "Bar is disappointing."
    • 1.8 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.8 "For 92%, the lobby entrance was sub-standard."
      0.8 "92% thought the facilities needed updating."
      0.7 "93% didn't like the architecture."
    View all review categories

    Overall rating

    6.7 Good
    Based on 316 reviews
    • 9.4 "Terrific location."
    • 8.5 "Great service."
      8.0 "80% said the reception staff was great."
    • 6.4 "Breakfast is mediocre."
    • 5.6 "Internet is average."
    • 4.8 "Not very comfortable."
      1.5 "Air conditioning was criticized by 85%."
    • 4.6 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
      3.6 "64% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      4.4 "56% had problems with the shower."
      2.4 "76% said the bathroom was dirty."
    • 4.5 "Disappointing food."
    • 4.2 "Not very clean."
      4.7 "53% said rooms were dirty."
      2.4 "76% said the bathroom was dirty."
      1.9 "81% thought it was rather dirty."
    • 1.7 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.6 "For 94%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    6.6 Good
    Based on 105 reviews
    • 9.6 "Terrific location."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      0.1 "99% thought they were poorly maintained."
    • 3.6 "Not very clean."
      1.4 "86% thought it was rather dirty."
      4.6 "54% said rooms were dirty."
    • 1.8 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."

    Overall rating

    7.1 Good
    Based on 133 reviews
    • 9.7 "Terrific location."
    • 9.3 "Excellent value."
    • 8.3 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 6.6 "Breakfast is mediocre."
    • 5.5 "Internet is average."
    • 5.3 "Average comfort."
    • 4.5 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      3.3 "67% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      4.0 "60% had problems with the shower."
    • 3.9 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 2.1 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
    • 1.2 "Horrible vibe."
    View all review categories
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:

    Photos
    Map

    Map