Overview

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SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

£45+

Overall guest ratings

5.5/10 OK
Based on 1,126 reviews

Review highlights

  • 9.1
  • 8.0
  • 3.6
  • 2.9

Nearby

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    About

    Enjoy your visit to Rotorua with a stay at SilverOaks Resort Heritage. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves.

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    Amenities

    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Fitness centre
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    5.5 OK
    Based on 1,126 reviews
    • 9.1 "Terrific location."
      8.1 "City centre within easy reach, said 81%."
      9.3 "Great parking, according to 93%."
      7.9 "79% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      8.9 "Easily accessible by car, said 89%."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.6 "Management was excellent, said 76%."
      7.1 "71% thought the service was very professional."
      10.0 "100% said the recreation staff was great."
    • 5.3 "Pool is mediocre."
    • 5.2 "Average comfort."
      6.7 "For only 67%, the noise level was all right."
    • 5.2 "Breakfast is mediocre."
    • 3.6 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 2.9 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      2.7 "73% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      1.0 "90% found problems with the furniture."
      3.0 "70% thought the tv was sub-standard."
      2.7 "For 73%, the rooms looked old."
      2.7 "73% were unsatisfied with the kitchenette."
      1.0 "90% said the bathroom was dirty."
      2.8 "72% had problems with the shower."
      3.4 "66% were disappointed with the minibar."
      4.4 "Air conditioning was criticized by 56%."
      2.2 "78% criticized the small bathroom."
    • 2.9 "Food is inedible."
      1.2 "For 88%, the dining experience was not enjoyable."
      1.3 "Unclean dining area, according to 87%."
    • 2.8 "Disappointing wellness & sports facilities."
      0.6 "94% said that wellness & sports facilities were unclean."
      3.1 "69% didn't like the fitness area."
    • 2.6 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      3.9 "61% found the grounds unpleasant."
      3.7 "63% were unhappy with the outdoor sports facilities."
      1.4 "86% thought the facilities needed updating."
      1.8 "For 82%, the lobby entrance was sub-standard."
      1.8 "82% didn't like the architecture."
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    Overall rating

    5.4 OK
    Based on 315 reviews
    • 9.0 "Terrific location."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.9 "Management was excellent, said 79%."
      8.3 "83% said the reception staff was great."
    • 5.2 "Average comfort."
    • 5.1 "Breakfast is mediocre."
    • 3.5 "Internet is poor."
    • 3.0 "Awful rooms."
      0.4 "96% thought they were poorly maintained."
      2.7 "73% complained about the bathroom."
      2.4 "76% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      3.0 "70% thought the tv was sub-standard."
      2.5 "For 75%, the rooms looked old."
      1.0 "90% found problems with the furniture."
      1.1 "89% said the bathroom was dirty."
      3.6 "64% were disappointed with the minibar."
      3.1 "69% had problems with the shower."
      2.9 "71% were unsatisfied with the kitchenette."
    • 2.8 "Disappointing wellness & sports facilities."
    • 2.6 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
    • 2.5 "Food is inedible."
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    Overall rating

    5.3 OK
    Based on 754 reviews
    • 9.1 "Terrific location."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.9 "Management was excellent, said 79%."
      7.2 "72% thought the service was very professional."
    • 5.3 "Pool is mediocre."
    • 5.0 "Average comfort."
      4.1 "59% didn't like the uncomfortable beds."
    • 4.7 "Breakfast is below average."
    • 3.9 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 2.7 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      4.1 "59% found the grounds unpleasant."
      3.9 "61% were unhappy with the outdoor sports facilities."
      2.0 "For 80%, the lobby entrance was sub-standard."
      1.7 "83% thought the facilities needed updating."
    • 2.6 "Disappointing wellness & sports facilities."
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    Overall rating

    6.3 Good
    Based on 56 reviews
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 3.2 "Awful rooms."
      2.6 "74% complained about the bathroom."
      2.0 "80% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      2.6 "74% thought the tv was sub-standard."
    • 2.2 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
    • 1.9 "Generally quite dirty."
      2.0 "80% said rooms were dirty."
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