Overview

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SilverOaks Resort Heritage

349 Fenton Street, Rotorua, New Zealand
+64 7347 7686

£46+

Overall guest ratings

5.3/10 OK
Based on 1,107 reviews

Review highlights

  • 9.2
  • 4.9
  • 4.8
  • 4.2

Nearby

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    About

    Enjoy your visit to Rotorua with a stay at SilverOaks Resort Heritage. Guests indulge in spa services, then grab a bite to eat at the restaurant. There's an outdoor pool and a bar/lounge, and in-room conveniences include refrigerators and microwaves.

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    Hotels.com

    Amenities

    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Fitness centre
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • Express check out
    • Free parking
    • Playground
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Child pool
    • Restaurant
    • Bar/Lounge
    • Cable or satellite TV
    • Air-conditioned
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    5.3 OK
    Based on 1,107 reviews
    • 9.2 "Terrific location."
      8.0 "City centre within easy reach, said 80%."
      9.5 "Great parking, according to 95%."
      7.1 "71% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      8.9 "Easily accessible by car, said 89%."
    • 7.7 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.6 "Management was excellent, said 76%."
      10.0 "100% said the recreation staff was great."
    • 4.9 "Pool is below average."
      1.3 "Dirty pool, said 87%."
    • 4.8 "Breakfast is below average."
    • 4.2 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 3.0 "Disappointing wellness & sports facilities."
      0.6 "94% said that wellness & sports facilities were unclean."
      1.5 "85% didn't like the fitness area."
    • 2.9 "Awful rooms."
      0.5 "95% thought they were poorly maintained."
      2.1 "79% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      1.2 "88% found problems with the furniture."
      3.3 "For 67%, the rooms looked old."
      3.0 "70% thought the tv was sub-standard."
      2.7 "73% were unsatisfied with the kitchenette."
      0.7 "93% said the bathroom was dirty."
      3.0 "70% had problems with the shower."
      3.5 "65% were disappointed with the minibar."
      4.5 "Air conditioning was criticized by 55%."
      2.2 "78% criticized the small bathroom."
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    Overall rating

    5.4 OK
    Based on 276 reviews
    • 9.1 "Terrific location."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "Management was excellent, said 80%."
    • 4.8 "Breakfast is below average."
    • 4.8 "Pool is below average."
    • 4.3 "Internet is poor."
    • 3.3 "Rooms are not good."
      0.3 "97% thought they were poorly maintained."
      2.6 "74% complained about the bathroom."
      4.6 "54% didn't like the uncomfortable beds."
      2.2 "78% said rooms were dirty."
      3.0 "70% thought the tv was sub-standard."
      1.3 "87% found problems with the furniture."
      2.9 "For 71%, the rooms looked old."
      0.8 "92% said the bathroom was dirty."
      3.7 "63% were disappointed with the minibar."
      3.5 "65% had problems with the shower."
      2.9 "71% were unsatisfied with the kitchenette."
    • 3.0 "Disappointing wellness & sports facilities."
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    Overall rating

    5.3 OK
    Based on 785 reviews
    • 9.2 "Terrific location."
    • 7.4 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.9 "Management was excellent, said 79%."
      7.4 "74% said the reception staff was great."
    • 4.7 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
    • 4.6 "Pool is below average."
      1.1 "Dirty pool, said 89%."
    • 4.3 "Internet is poor."
      3.4 "66% said the wifi quality was bad."
    • 4.3 "Breakfast is below average."
    • 2.8 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      1.5 "For 85%, the lobby entrance was sub-standard."
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    Overall rating

    6.3 Good
    Based on 44 reviews
    • 8.1 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 3.2 "Awful rooms."
      2.5 "75% complained about the bathroom."
      1.8 "82% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      2.6 "74% thought the tv was sub-standard."
    • 1.7 "Generally quite dirty."
      1.8 "82% said rooms were dirty."
    • 1.7 "Terrible amenities."
      1.2 "88% thought the building wasn't nice."
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