Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

DoubleTree by Hilton Hotel San Antonio Downtown

502 W. Cesar E. Chavez, San Antonio, TX 78207, United States
+1 210 224 7155

£83+

Overall guest ratings

7.8/10 Good
Based on 1,744 reviews

Review highlights

  • 8.7
  • 8.2
  • 5.6
  • 5.5

Good to know

  • Great reception
  • Great desserts & fruits
  • Good shuttle service

Nearby

    show all

    About

    The DoubleTree by Hilton Hotel San Antonio Downtown offers ultra modern upscale accommodations just moments from the authentic Mexican shops of El Mercado / Market Square and the fun and festivities of the world-famous San Antonio River Walk. Our contemporary hotel near the downtown business district provides easy access to freeways, military bases and all San Antonio attractions. We're also convenient to the Alamo and San Antonio Convention Center. San Antonio International Airport (SAT) is less than 20 minutes north by car

    Less More
    Hilton

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
    • Terrace/Patio
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 1,744 reviews
    • 8.7 "Great service."
      8.8 "88% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.6 "96% were happy with the shuttle service."
      8.6 "86% thought the service was very professional."
      8.9 "Lovely bar service, according to 89%."
      8.5 "85% were happy with the room service."
      8.5 "Management was excellent, said 85%."
    • 8.2 "Food is delicious."
      9.4 "Yummy desserts, said 94%."
      8.8 "88% enjoyed the snacks that were offered."
    • 7.4 "Good location."
      7.8 "78% liked the proximity to sightseeing."
      8.2 "City centre within easy reach, said 82%."
      9.0 "90% liked the proximity to shopping."
      8.6 "86% enjoyed the restaurants & bars nearby."
    • 6.1 "Average value."
      5.1 "Breakfast prices were ok, according to 51%."
      6.0 "60% thought it was adequately priced."
    • 5.9 "Breakfast is mediocre."
      5.1 "Breakfast prices were ok, according to 51%."
    • 5.6 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      6.9 "Only 69% said rooms were big enough."
    • 5.5 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.2 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
      6.9 "Only 69% said rooms were big enough."
      5.9 "59% said the view was so-so."
      6.0 "For only 60%, the tv was ok."
    • 5.2 "Internet is average."
      6.0 "60% thought it was adequately priced."
    • 4.6 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    View all review categories

    Overall rating

    8.0 Good
    Based on 627 reviews
    • 8.3 "Great service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.5 "95% were happy with the shuttle service."
      8.8 "88% thought the service was very professional."
    • 7.3 "Good location."
      7.6 "76% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
    • 6.4 "Breakfast is mediocre."
    • 6.4 "Average value."
    • 5.3 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 4.9 "Internet is poor."
    • 4.8 "Rooms are not good."
      2.4 "76% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      1.3 "Air conditioning was criticized by 87%."
      4.3 "57% were disappointed with the minibar."
      0.5 "95% found problems with the furniture."
      1.4 "For 86%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
    • 4.6 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 4.6 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
    View all review categories

    Overall rating

    7.6 Good
    Based on 1,011 reviews
    • 8.7 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.6 "96% were happy with the shuttle service."
      8.8 "88% thought the service was very professional."
    • 6.8 "Location is acceptable."
    • 5.8 "Breakfast is mediocre."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.4 "Average value."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.4 "Internet is average."
    • 4.8 "Not very clean."
      4.7 "53% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
    • 4.3 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
    • 4.2 "Not very comfortable."
      1.0 "Air conditioning was criticized by 90%."
      2.4 "76% thought it was too noisy."
    • 3.8 "Rooms are not good."
      4.7 "53% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.6 "94% thought they were poorly maintained."
      0.4 "96% found problems with the furniture."
      2.1 "79% said the bathroom was dirty."
      1.0 "For 90%, the rooms looked old."
      1.0 "Air conditioning was criticized by 90%."
      4.0 "60% were unsatisfied with the kitchenette."
      4.3 "57% were disappointed with the minibar."
    View all review categories

    Overall rating

    7.9 Good
    Based on 87 reviews
    • 8.8 "Great service."
      8.7 "87% found the staff to be very friendly."
      9.6 "96% were happy with the shuttle service."
    • 7.7 "Good location."
    • 6.5 "Average value."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 5.3 "Average comfort."
    • 5.1 "Rooms are ok."
      5.2 "Only 52% said rooms were clean enough."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.7 "Vibe wasn't good."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 17 reviews
    • 8.2 "Great service."
    • 5.5 "Rooms are ok."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Great desserts & fruits"
    "Good shuttle service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    san antonio
    walking distance to the market
    pay for parking
    free shuttle service
    river walk
    downtown pay parking
    staff was courteous
    available garage
    handicap accessible room
    warm cookies
    night for parking
    sleep number
    sliding door
    free wi-fi in the lobby
    clean and the staff
    bad odor
    More
    More

    Photos
    Map

    Map

    Close