San Jose Hotels

Breakfast buffet was superior and the lobby, garden and the pool were beautiful. The staff were very helpful and kind.

You have to take a taxi everywhere, and the cabs that are available at the hotel charge a premium to get you to your next location. It was $12 for a cab ride to Centro downtown and $6 for the cab ride back.

The staff was wonderful and made me feel right at home. Check in and check out was very quick and efficient!! I also really enjoyed my dinner at the pool bar restaurant!! My room was very clean and comfortable as well and the hot water was AMAZING for my bath!!

There was nothing I didn't like!!

This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.

I liked he location.

The fact that you could hear a conversation four rooms away.

The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall!

Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe

The bed was broken.

The price was very good for the quality hotel. The staff was very helpful and friendly.

It is NOT a Casino. That is very misleading. The description of the location was misleading too. It said that the hotel was 5 minutes from the downtown Center which was false. It is near the central park but the hotel is about 0.5km into an isolated street ending.

The staff here are so friendly and kind and it really makes the place that much better. Shout out to Javier! he went out of his way. I would definitely come back because of the nice people. It was a great place to stop over until we left for the airport - shuttle service, breakfast and clean!

Friendly helpful staff in front, especially David. Convenient location in San Jose. Good breakfast from a choice of three. Comfortable room for the price. The owner Tomas was very nice and helpful.

Our safe in our room was problematic as it didn't always function. However, on a positive note they did fix it. Computer was older and rather slow though the latter may be more of an issue with the server in the area.

great staff, very helpful informative, Thanks Raul

promptness of staff to assist

bathroom didn't have a hair dryer toilet wasn't flushing properly shower only had hot water.. had to call service

Security and breakfast

Charge for guests or company that's outraging

I stayed for 9 days the room I was in had BED BUGS I conplained several times at the office, i will not come back again.

Maria at reception was exceptional. Very friendly and helpful. Cleaning staff left the room perfect.

The staff was excellent, both professional and friendly.

Food server coughed at the omelet station. Although they made a huge improvement in the oatmeal after my instructions, they can go a little further still.

Location is great for what we had to do in San Jose. The staff at the counter is always helpful with any of your demands. The price is ok for what you get. The parking is very secure.

Even if the breakfast is included with the price, don't expect too much about it. We tried to get, at breakfast, at different timings but it also seems that they always ran out of coffee, multigrain bread or fruits. You can hear people from the other room

Small rooms with no windows. Very little lighting, and a lot of the bulbs were burnt out. Water in the bathroom ran constantly. Uncomfortable beds with terrible pillows. I travel to San Jose frequently, and I will never stay in that hotel again.

We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.

The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items.

The hotel is a bit secluded and not within walking distance of anywhere, really.

Practical, functional, lively young environment, good breakfast and friendly staff.

AC compresors on roof above the 7th floor are not mechanically isolated. First night was like sleeping (not) with the compresor in the room. Staff acted surprised when I asked to be moved. Really? NO SLEEP ON THE 7th!

This hotel had it all. I had a long layover and stayed here. It was the perfect place to relax with fabulous ammenities.

No complaints! I wouldn't have changed a thing!

the breakfast was okay. location is okay if you're staying a night and have to go to the airport the next day.

The front desk staff lacks professionalism. On one occasion, I was hoping to use the phone to book a tour. The front desk attendant said that he knew a better company and dialed a number and my friend didn't really ask for specifics and booked the tour. As a side note, that company that starts with the letter "M" was the worst experience I had in Costa Rica in terms of safety while driving. Not only did the front desk attendant have the audacity to refer us to this "M" company, when I called to ask what the company's name was he told me to act like we asked for the number and not tell anyone that he had referred us to them. This is not even the tip of the iceberg. On one occasion, my friend and I were getting a couple of drinks and since most people go out at night, we were called "squares" in Spanish for staying in and drinking at the hotel instead of outside. We found two cockroaches in the hotel which is normal since the front door is always open, but upon finding a third cockroach a day later, I managed to keep it under a glass and left it for the cleaning staff to discard because I forgot to do it. When we returned later that same night and the room was cleaned, we were not given a new glass. The cleaning staff rinsed the glass and left it on top of the desk. I mean, who does that? As a side note, the cockroach was about two inches big and touched the surface of the cup.

Clean (like, immaculate!), pretty and comfortable. The perfect place to spend a night or two. The staff was friendly, the food was good, and the atmosphere was very peaceful. Walking distance to shops, downtown squares and panaderias.

There is a train that runs behind the property a couple times a day. It's not too loud and we never heard it at night, but important to note for people who are really noise sensitive.

The hotel is average.

The room is small, no coffee machine the place was almost empty I asked to change my room and they said no No map of the city no free coffee in the lobby Next day they had no soup or shampoo The place needs a new management. Small things makes the place great

The rooms, cleanliness, modern, convenience, breakfast etc.

Nothing, good experience

Nicest place I ever stayed in. Brand new luxury.

Very nice staff and the rooms are comfortable, but due to the hotel's location right next to a very busy street, be aware that there is a lot of traffic noise. We tried moving rooms but it only helped a little. I had to wear ear plugs the second night to get a decent night's sleep. If they double glazed the windows it would likely help dampen the noise quite a bit. Otherwise, a very nice hotel. The rooms are very comfortable and well appointed. Bathtubs could use updating.

I think you get your money's worth. You can arrange an airport transfer - free of charge by contacting the Hotel - which I though was great. It was my first time in the county, so I was a little worried about our security. When we arrived there was a man standing outside with my name - I really liked that. The rooms are nice. They're not too big but good enough to spend the night. The beds are comfortable and the rooms are clean. I would definitely stay there again.

This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...

We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...

The professional staff was incredible.

Located just off the bustling central street, the Hotel Presidente offers refined comfort in their modern-designed hotel. From friendly greeting from the staff to a tasty breakfast, our stay was pleasant from beginning to end. The location allows any traveler to find restaurants and the Teatre Nacional within minutes.

For such a modern and refined hotel, we were surprised to find the window would not lock shut! Though we were up high, this "insecurity" may cause anxiety for some; for others, like us, we prefer to have the window open at night. Our bed was also surprisingly hard while among new bathroom facilities when also in a room with new bathroom facilities.

The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill.

It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.

Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.

The restaurant is expensive. You have to go to the restaurant to get ice for your room. There is no map of the hotel except for emergency exit info. I did not find any literature about restaurants or tourist attractions in the area in my room.

Was clean, comfortable, and as a young solo female traveler I felt safe here. The staff spoke English and it was easy for me to get information to send to my family so they knew where I was. The staff was professional, and despite my room being right next to the receptionist area, they acted professionally and courteously even when a guy left my room the next morning that I clearly had not arrived with.

The room key was in the form of a block and a physical key, which made it awkward to go out with because I couldn't easily store it. Also there were no outlets close to the bed which was inconvenient. It was also kind of confusing finding the receptionist area from the parking lot.

Not just a Costa Rica hotel, but an introduction to the wonderful birds of Costa Rica. The huge garden area is a haven for many wonderful hummingbirds, motmots, wrens, thrushes, and parrots.

The staff was unfailingly friendly and helpful, the rooms were clean, the view was always spectacular, the gardens were excellent. The beds were a little stiff, though...