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The price was higher than advertised, there was no coffe makers in the room
nice clean...decent price...nice dining area on site..very nice breakfast buffet and low cost. not much in the surrounding area. A bit farther from the airport than I thought.
I was not impressed by their reception at all. When they had my reservation, I had to pay in FULL for the cost of the hotel plus additional charges for using PRiceline. It would have been better to go up to the hotel the same day and pay for it up front
While the place was nice, I was most impressed with the staff. They were very friendly and helpful. There are many homeless people in the area and it's not very safe to go out at night.
The gym was not too bad. Extremely unprofessional front desk teams. Called me at 09.30 pm to come down and pay the bill because I was checking out the next day. I spend 200 nights in hotels all over the world. Never made such an experience before.
Because it is very confortable, and it is in a good place and accesible to the mall
the staff they do a good job. the service at the restaurant the best. the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
Location We have atayed here bfore and breakfast was included however this time they advised us breakfast was bor included because we booked through kayak instead of dirrectly through them. This is the first i have ever heard of this rule.
It's a great value downtown. It was close to the graduation of our daughter at the U de Erre. I have stayed here before on business and will definitely come back for my next trip to Monterrey. It's not a super luxury place, but a great place to stay in general. The breakfast is just fine and included. The breakfast dining room is a microbrewery restaurant in the evening. That's convenient!
I like where is located easy to go out and have fun, breakfasts w staff was nice. Shower , when I was on the shower water wil be so cold or to hot everything else was ok
This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
I liked the security that my car was not in the open and limited access to the parking garage That the hotel was so hard to find
Staff friendly and always helpfull. They close the pool for one day, because of one event.
The location of this hotel is wonderful. Many restaurants, bars, etc within easy walking distance. The service was not as good, check in was friendly, but when I was faced with an issue (needed to buy pesos on Good Friday) the staff was ill equipped to help me or even offer solutions. Room service was nice, but housekeeping rarely cleaned the room during our five night stay and seemed not very motivated to do a good job. Wifi was good, but you have to re-authenticate every day.
This is a great property if you are in the south side of Monterrey, it's located right smack in the middle of a shopping center with lots of restaurants. This hotel is walking distance from ITESM and if you have a helicopter you can land on the top floor, not kidding.
This hotel is very convenient to the train station and fairly convenient to the city center (old market). It offers a mid-range type comfortable clean room (we went with a double with our own restroom) and includes a buffet breakfast (Polish style -- sandwich meats, etc).
The cleanliness of the rooms, food, security, and service.
The locations was great, had shopping that you can walk to and felt very safe.
The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
Very nice new hotel close to downtown area and major streets. Good restaurant and hotel located in a strip shopping center with several really great restaurants. Nice experience.
Location , close to downtown The elevators don't work properly, and their card system the worst i have ever experience
For me the day starts with a good breakfast and their morning buffet is very good-not fancy but just a very good breakfast with a lot of choices. Beats the hell out of continental breakfasts that I usually experience when traveling. The staff at the front deck was top notch-very helpful with all my requests and questions. If you are with someone who enjoys shopping at a mall, the skyway takes you directly from the hotel to the mall and it appears to be upscale but I am not a shopper. No car needed for this and it's but a 10 minute walk over the highway. Because I speak not a word of Spanish, the front desk took care of all my taxi needs. I look forward to visiting Monterrey this December and will definately stay at this hotel again.
The common areas: The lobby, the halls, etc. I like the restaurants. The buffet is very enjoyable and has a terrific paella. Staff is very polite. (1) Cleaning and laundry: I was told twice that somebody would come by for my clothes. No one did. This also happened on a past trip.
Rude staff at check in, long line, terrible parking access, noisy, smelly room, AC subpar. So much that i will never stay here again and am telling others.
Food was good. Bedroom was spacious. Location is decent. Air conditioning is absolutely terrible. This is the first hotel I've ever been to that has NO ice makers. You hvae to call the restaurant. Room smells bad.
All the staff were so friendly and helpful.Really went out of normal courtesy. There was no resturent for food for the day,except breakfast.