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The breakfast was great and the woman who served the breakfast was absolutely delightful.
The staff was great. And the breakfast was super.
It is great that the hotel is on a main street. However, there are taller buildings around it, so it is difficult to see the hotel as you are driving down the street. It is easy to pass by it more than once and not see it or the entrance driveway. Once you get there though, the hotel is very satisfactory. It has all of the important amenities, is clean, and the staff is helpful and friendly.
Staff was excellent, very friendly professional and courteous. I would love to stay there again. We had 4 adults and one child between 2 rooms. Hot tub was actually hot, pool was very pleasant.
Room, lobby, gym pool all vey new and tasteful. Be sure to ask for a room close to lobby if walking is an issue. Some rooms are quite a hike. Nice and quiet on a weekend. Walking distance to nice casual and more upscale restaurants. Check out Proctor's Theater and the weekly Greenmarket Continental breakfast overpriced for quality of food. Coffee maker in room did not work. Coffee and breakfast in lobby 20-30 minutes late setting up on a weekend. But front desk staff adjusted bill accordingly.
Friendly, efficient staff. Outdated hotel. Needs upgrading (new carpets, paint, etc).
Room was clean and tidy, Really not much else as it was a one night stay. Upon checking out a staff member felt that it was ok to use explicit language in front of my 3 year old child.
Not very much Not clean at all exception the lobby ! They should call this hotel WORST Western.
The room was great and overall quite clean. Staff was great. There was one or two people at the desks who could have been a little bit better. The guys who were at the from desk were excellent There was an old pizza and the fridge- that was the only deal breaker aside from the price
Last minute accommodation the room and bed were comfortable, air conditioner worked well on a humid day and breakfast was good. Hallways to room need upgrade, utility room doors should be closed
Carpet was old. Beds were uncomfortable. Very disappointed- didn't look like the photos.
The breakfast was dissent. Apparently one of the staff said that the pool was close do to cunstruction and it was not true. My two kids were looking forward to go in it.
The one redeeming quality was the kindness of the staff. Professional, and doing a good job of customer service at the front desk despite their meh hotel. I assume it's someone else that is responsible for the poor management of the upkeep. This seems like a very old building. They are renovating which is fine, but they put up yellow caution tape everywhere in a half ass way that makes it look like a crime scene. Not very clean. Shower mat which was glued in place was dirty. There were dead bugs, luckily didn't see any live ones, but there was a general lack of effort throughout the hotel to clean stuff. I thought the price was high already, but the staff told me that I actually got a really good rate. In the end, a little over $100 for a standard room. What a joke. Never going back there.
Had to travel to Albany for business. The hotel was located a reasonable distance (w/in 10 minutes) of everywhere I needed to go. Ample free parking, solid WiFi. They were mid-renovation, but they did a fine job minimizing the impact on customers. Staff especially were a big part of that effort, and were all courteous and responsive. All-in-all, would gladly stay again.
Well the staff was very nice clean room The wait for the food for breakfast they needed more staff to feed all the people in a timely way
In desperate need of an update. The staff was incredibly nice but the carpets and bathrooms were old and many things are broken or not up to date. "Non smoking" but guests and staff smoke right outside the front lobby door. I wouldn't stay here again.
I really liked the restaurant, convenient and good selection. I also enjoyed the complimentary breakfast buffet. The rooms and entry to rooms were dark.
Location was ok. The bathroom was filthy with hair all over the floor and shower. Hallways were dirty with bags of soiled linens along the wall still at 5pm. Room had a peculiar odor. Booked a king size room-got 2 double. I will not stay here again.
Front Desk people should be more courteous.
Proximity to the major highway with easy access to downtown Albany
A man walked into our room with his own key card. Apparently, the incompetent staff gave him the same room after we had already been there for 6+ hours. We were given a new room that night. The next morning, I asked them to check our old room to see if we had left a bottle of shampoo. The staff member went to our NEW room and told my partner she was not supposed to be there. My partnered yelled at her and said that they had put her in this room because someone walked into our original room. The staff member then said, "oh sorry" and walked away instead of engaging with my partner and explaining to her that she meant to go to our old room. The staff member, when she came back down to me at the front desk, told me she went to the wrong room but didn't tell me about the encounter with my partner. My partner told me when I got back to our room and I got upset. So I called and asked why she told her she was in the wrong room. The staff member said she didn't recognize her voice as the person who was on the phone with her?! At this point, I was tired of the incompetence and confusion, so I demanded something be done to rectify our frustrations. The staff member said she'd reach out to the manager to see what could be done, and would call me back. She never called me back. I went to the front desk again hours later to ask if she heard from the manager. I told my partner to just go to the room while I deal with it. My partner came back after 3 minutes because her card key didn't work. The staff member said she didn't hear back from the manager, and instead just gave us two free drinks at the bar and a free appetizer for our troubles. While this entire experience pretty terrible, the only credit I'll give is for the staff member who took it upon herself to do SOMETHING even though her manager was MIA. I appreciated the effort. That aside, incompetence permeates this place. I would never recommend going... at least not at this location.
Comfortable room, breakfast in luxurious dining room, friendly helpful staff, easy to find location near interstate. Pool not accessible for challenged seniors, business center problems, location not near areas of interest
Location was good near highway It was dark and dirty . There were obvious prostitutes in and out and the hallways were disgust ion and reeked of smoking even in non smoking area .
Price, until we got there cracked ceiling tiles, chipping paint, out of order ice machines, rust on some bathroom fixtures, etc.
The room was clean. However, the lock on our door did not work, so we were moved to another room. The lock on our second door barely worked. The staff seemed apathetic. The plumbing was very, very slow. We have stayed here many times in the past with good result. Overall, we had a disappointing stay this time.
No hot water in first room and no control of heat in second room.
Cute room, lovely sheets, kind staff, large breakfast selection They do have signs up "pardon the renovation mess" but the first room I was given smelled strongly of damp and mustiness. The staff quickly gave us another room without a hassle, it smelled much better but in the morning plaster had fallen off the window and ceiling.
The bed was comfortable, I guess. The toilet wouldn't flush, the shower was mediocre, the track to the window was FILTHY, the TV in the eating area for breakfast was loud and obnoxious, there was no outlet near the bed to plug in a phone or computer, there was no exhaust fan in the bathroom, etc. It was really kind of gross and I would not go back to that Ramada again. I couldn't wait to leave. I have had much better rooms for cheaper.
not much bad neighborhood, dirty hotel, in need of repair, room was non smoking and smelled like smoke, toilet didn't flush, I would not go back. Ramada should take their name off this hotel.
The shampoo and lotion smeeled great! You had to pay for specialty drinks offered at Continental Breakfast.
The room was clean and spacious. Staff was über friendly. Off the beaten track. The broke down breakfast 20 minutes early. No self serve ice maker, you had to get it from the desk.
The room and the decor I wish I could have stayed longer
Room was very clean, front desk staff was professional and friendly, location was close to some restaurants. Gym offered by the hotel was not on site. Breakfast was adequate but not great.
Friendliness of arriving staff. Comfort of room. Booked a room with two queen-sized beds and only got a room with double beds.
Location. Within short driving distance to many restaurants. Bed mattress is the soft type. I am used to sleep on firm mattress, so this bed is uncomfortable. Also, the air conditioning fan makes loud noise if you turn the fan at low.
Location No enjoyed stay
Clean, friendly staff. We were there for a funeral and were able to get a bereavement rate. They were very kind. I wish it had a pool! :) Beds a little uncomfortable, but clean and well appointed. Breakfast was good. But if I needed to be in this area again, I would still stay there. Price was great.
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1) breakfast was good enough for a nice fresh early start on our day.... 2) Motel should be more than 2stars small room
Clean and warm. No problems. Room was very small, but it was clean and served our purpose
The location was good. The bed was good. The breakfast was good. Lots of food. Clean breakfast space. The room was small. The toilet kept refilling. Needs a five dollar ball flap.
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I was happy that for $---dollars , the room was nice compare to days in motel big difference , very clean the front desk very nice , I will stay there again .
Told them they had bed bugs because i am allergic to them as my arm was swollen itchy with bite marks. I told them i needed change hotels. They said change rooms or go to the hospita. I did and yep it was bed bugs bites. I will get pay for the hospital.. Bed bugs......
Staff is friendly, helpful and curteous. Bed linen very clean as were rooms. It's on the tired side. Stains on ceiling in one bedroom. Loose doorknob on one bathroom door. Carpets worn. Loose light fixture in one bathroom. Cracked but not leaking sink in another bathroom.
Good staff, great improvement over Day's Inn. Continental breakfast was pretty minimal
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Proximity to the highway Book the room because it was advertised with Micro wave and fridge Not available AC was not working Carpet was wet Bad smell in hallway Area smelled of weed
There was a free breakfast. Mostly unhealthy options, but grateful for it anyway. The room was an awful stinky mess of cigarette smoke, must, and mildew. The whole hallway had a strongly unpleasant reek to it. There were signs and postings everywhere not to smoke, but clearly visitors are doing this and the hotel not cleaning it up.
Great staff. I had done some online shopping, that they gladly received and placed it in the room before our arrival. Thank you. none
The Hampton Inn facility and staff was excellent When I showed up the hotel did not have my reservation as it was never forwarded by the booking company. The hotel and all others around downtown were sold out. No other suitable options could be found and I was left to find a hotel several miles away on my own. A very poor experience with Kayak and hotels.com
Location, good breakfast and breakfast takeaway. Good staff, nice restaurant. One of only two good downtown hotels. Entrance to restaurant: seems dark and uninviting, actually i thought it was closed from outside.
Ideal location for seeing a show at The Palace. Valet guys and front desk were super friendly and accomodating. A+
Close to great bars and restaurants I thought the parking fee was included, it is not. But it's only $15 , so no big deal .
Location - close to the 'downtown' area where some restaurants were actually open at 9 pm - Albany is a sleepy town...four downhill blocks from the egg, conference center and capitol - OK to walk around no pool, web site incorrectly states no parking fee, whereas the 15 USD are un-avoidable, standard breakfast, expensive per night, even during the week, overpriced to cater to the business folks...
Excellent service by front desk staff, particularly Steve, who went out of his way to be of assistance. Made the stay more than a chain hotel even None
Needed a place to accommodate family for Thanksgiving week. The rooms were very clean, the staff very friendly, the lounge and restaurant were great, and breakfast was delicious. Plus they cleared the snow off our car in valet.
The night we stayed wasn't very busy, so we were upgraded from a 2 Queen Standard to a 2 Queen Suite for no additional cost. Staff was very pleasant and helpful, and free breakfast was substantial.
Extremely easy to get to off the highway. As soon as we entered the lobby we were impressed with the hotel. It was fairly luxurious compared to anything we had seen in this modest price range. There were two very rapid moving elevators, a beautiful room with only one drawback. The room temperature was set at 66 when we walked in, and it took a while to get the heat up to 72, which was as high as we got it to go, despite setting it at 75. The breakfast was very good. Lots of choices as expected, including fresh fruit, make your own waffles, hot sausages, omelettes and home fries. Many cereals and other fare. The staff was excellent, calling into our room after a short time to see how we were doing. I would DEFINITELY stay there again should the need to go to Albany arise. The typical wall unit for a/c and heat found in virtually all hotels these days took its time to warm up the room.
We were attending a show at the Palace Theatre and the hotel was conveniently close by. The hotel was nice, clean, and provided a good selection at the complimentary breakfast. Pay for parking
Nice room Fire alarm caused evacuation after midnight. No apology or consideration
Beds really comfortable. Excellent customer service.
Wonderful room, with a great office area, a very comfortable and large bed, an amazing bathroom, and good blackout blinds. Not much of a view; and of course the hotel is being remodeled so a lot of areas were not functional. Will be a great place though in the future.
The people greeting us were very friendly; the room was wonderful Only 2 spaces avail to occupy for valet parking; very friendly when we were finally able to park but had to circle around forever; and the breakfast person was closing down breakfast as people still waiting in lines without warning
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The front desk was very helpful, breakfast was fine and the location was good. Overall a good experience. No, if any, no shuttle/bus to airport? But they can help you grab a taxi for 5 minutes waiting this time.
Hotel under construction. Price did not reflect this. Only one elevator working. Breakfast area a poor excuse for a dining area. Valet sideswiped my husband's 2 day old truck causing several thousand dollars of damage. I could go on.
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room is nice and bed is very comfortable renovation and no / little public space
Quiet despite the reviews. Bed was so comfy and staff was friendly No food after 10 pm. We were at a concert that didn't end until 1145. We were starving and there was no food anywhere. Wish they had food that could be put in microwave
Very good staff Nothing
Liked all the staffs, they were very helpful and supportive Complement break fast was too good Shuttle service is another plus Perfect for people coming on Business trip ATM, Pool, Coffee maker in room etc., Nothing specific, but a suggestion to have a small Kitchen in the rooms. Also some indoor games like Table Tennis, Pool etc.,
Great value. Offered extended parking and a complimentary airport shuttle. complimentary breakfast. One of the front staff members was curt. The love was nice but the rest of the hotel needs to be updated. We were looking forward to the pool area but could only use it briefly because it was so cold! There are multiple cracks and open seams in the glass dome roof which allowed in water and cold air!
Low rates, location Older hotel, decent condition
Initial room assignment did not work as key would not take. Looong walk to front desk pulling luggage to learn that the room was out of order and should not have been assigned. Got second room next door to initial room which was a loooong walk back. Hotel is so-so at best. Don't expect much.
Friendliness of the staff Temperature of the room, cleanliness of the carpet, bathroom needs updating.
Staff was friendly. After checking in at 5:00pm I found my room door wide open, garbage in the corner of the room, and no sheets on the bed. The staff quickly gave me another room, but that rooms was lacking. It did not seem all that clean and one of the electrical wall sockets had been pulled out of the wall. I think there are better lodging options in the area.
Comfortable hotel not as clean as could be. Sjower had been sprayed to be cleaned but I have seen much worse though. Also ordered a salad from their restaurant and the carrots were slimy.
the room was comfortable and clean. the staff was friendly and helpful. breakfast was good. there was a terrible smell in the hallway near our room, which thankfully did not extend inside. We were unable to get extra blankets. Bathroom door would not close properly or lock. Pool areal was way too cold. Seems like the whole place is due for renovation
Breakfast Receptionist was very friendly and helpful Lobby looks very nice after renovations Average hotel. Faucet in bathtub was leaking. A few pillow cases were a little dirty. Very humid in room when first got it. A/C took care of it.
The sign out front was not light up and it was dark. We drove by several times. We told the guy at the front desk and he said I know it comes on at 6:30.
Convenient location, modern. Funky smell in bathroom (maybe in the curtain) no fan in bathroom, night clerk not friendly, breakfast not included in the rate.
Very easy check in process and very affordable.
Convenient to airport; clean (could have used a new shower curtain); friendly staff. Heating unit in room was EXTREMELY noisy; uncomfortable bed; drunk hotel staffer sitting at the bar hitting on my husband.
Great facility. clean, new and convenient.
Staff were great - very friendly and efficient. Foyer was very nice and the bar was super cosy. Great cocktail in bar. Didn't realize there was room service as no menu in the room but on day two I found out there was and had a great meal deliverered. Rooms are a bit old and musty - could do with a revamp. The a/c in rooms was SO loud. Gym is very small and just off the main foyer so people popping heads in a fair amount.
Lacked nothing except free breakfast.
Location being so close to the school was nice. Continental breakfast improved this year as well. Staff was poor with the people skills and ability to help. Hotel smelled like many kinds of smoke.
OK for the price and convenience to Union College, but the hotel is in desperate need of a renovation. Room is old and not necessarily clean, but it was cheap. Would not stay there for more than 1 night.
Staff were ok. Place is a little old and run down. It was what I needed for one night. TV and all the lights worked. Felt as though there was no heat in the room. The heater was loud and kept me up all night but it was better than being cold. Breakfast was terrible and did not have many options other than toast or cereal.
My wife and I stayed with our 3-month old baby one night in the middle of a long road trip. Location is excellent- close to the airport and many restaurants (and Tesla Supercharger, the reason we chose this hotel). Everything was clean and quiet. Favorite part? The shuttle driver was friendly, and dropped us off at our the Tesla Supercharger where I'd plugged in our car earlier that morning before check out. I anticipate we'll take a similar route for this trip and look forward to staying again.
What a joke of a hotel. Horrible service. Horrible stay. We'll never go back.
Too long a walk from the reception to the tower
An inattentive staff, filthy shower, no fitted sheet on bed, food on floor.
Very friendly staff. Clogged shower drain that couldn't be repaired. Nothing like standing in dirty water when you're trying to shave your legs after a weekend of camping....
We liked the location of the hotel. We did not care for the way that you had to reach the lobby from our fourth floor room. It was very convoluted and out of the way.
The staff are friendly and make me feel like home. The food at the hotel was better than expectations. The hotel smells like a nursing home and the shower is not that great.
Overall, the staff was friendly and the services were great. I was staying at the hotel for the sole reason of taking the Bar exam. While the place was beautiful and the staff very pleasant, there was one major flaw. I stayed in room 351 and the room was repressively hot. No matter how far down we turned the thermostat, it would not get any cooler and the air coming from the vent felt the same (read: warm) no matter if the thermostat was on 60 or 75. I don't like to complain, but it was very disappointing.
The layout of the center court and swimming area. Privacy.
The interior courtyard was charming, The staff behind the desk were very helpful and polite. Food in the dining room was delicious.
I loved it, very quaint, quiet, romantic, little on the pricey side though, most people in our convention there stayed somewhere else because of cost.
I was there for the bar exam. I liked the fact that the hotel staff was genuinely concerned that our stay would be comfortable in order to take the exam. In other words, they took it seriously. I used the restaurant, room service and dealt with the front desk. They were fantastic. One night my air conditioner started to make noise and the maintenance guys were there in less than 5 minutes and corrected the problem immediately. Very professional staff and if I am ever in Albany again, I will definitely stay at the Desmond. Not a bad thing to say...
Simpsons...our attendance at two philadelphia orchconcerts the trak...the pools and workout room All was lovely and I hope to be back fro some r & r in the fall.....looking for specials whenever u care to send them..thank you
Spaciousness and cleanliness of the room, comfort of the beds, very good food and service in the dining room, variety if selections on the menu, complimentary use of computer, monitor, and keyboard in business center, convenient location for travel in the Albany and outlying area. No bad marks.
Comfortable rooms, nice amenities (pools + hot tub, gym facilities), and an excellent effort by staff to provide concierge, airport shuttle, etc services Room service was sloppy. (two mornings in a row, no toast was delivered with breakfast, and the wrong charge was listed on one room service order.)
Normally, i am a Holiday Inn fanatic, but my stay with Hilton was over the top fantastic. Everything was perfect, breakfast, the rooms, the bed, and even the shampoo and conditioner. I was shocked to learn that they used Neutrogena products. Pretty cool. The shower was annoying, it kept changing from raging hot to lukewarm on it's own. Not because i was using all the hot water, it was a back and forth thing. That was the only problem. Staff was super friendly, and it was extremely close to University of Albany which was where i was headed the next day. Would definitely recommend to a friend!
What I enjoy about staying at the Hilton is the atmosphere and presentation of the hotel. Everyone is professional and the rooms are always well maintained. Nothing negative to review. Everything was perfect
The staff was very friendly and welcoming, and they were very willing to answer my (extensive) questions about the area. My room was very clean. The breakfast was a bit pricey.
Location was very convenient, room was clean. The combination of hot nights, noisy A/C and proximity to noisy highway made for an restless night.
IK can't complain about any aspect!
The location was good The room was dusty, the sheets were scratchy, the furniture was old and ratty. Definitely about $100 more then it was worth.
Clean, friendly staff First time we had great beds. Our second stay, a few weeks later, the beds were pretty bad, very uncomfortable.
The room was nice, big and clean There was no parking after we came back from a concert . Also the wait time for the breakfast was insane the breakfast was a bit mediocre the potato were not cook well enough.
Convenient location off highway. Near many restaurants & mall. Staff was extremely friendly. Would definately stay there again.
It will exeed you expectation from the begening very very goooood hotel to stay in. Every thing was perfect.
Great stay and extremely reasonable price
fresh, up-to-date room, great comforters, nice bath, friendly staff breakfast was just okay
Hotel was very clean and neat The cost was a little high
It was close to what I had to do and convenient.
Front fest staff were excellent. Made quick adjustments to accommodate our needs each time. Do not book via Expedia or hotels.com. The hotel were not given my updated travel dates. Spent 2 hours " fixing that"
Well appointed, clean, quiet, room with a very comfortable bed. Staff was very friendly. Breakfast was very convenient. No airplane noise for being so close to airport!
I came to this hotel after a bad expreince in previous hotel where I had to cancel my stay. Compared to the previous one, this was a luxery hotel. The hotel staff is polite and you don't feel pushed out even at the end of the stay. Breakfast was decent and family oriented. A bit expensive
Easy freeway access Worn carpet. Water damage.
The room was comfortably heated despite cold weather and had the appropriate amenities for a one night stay for business There was a check in error where someone else was in my room, which was little disconcerting; however staff checked the room so I did not have to.