we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
The price for the weekend was great but on Monday it double Not the best at all!!!
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
Very friendly staff and shuttle staff
Crowded breKfast. Ran out of food
Convenient to airport; shuttle service; friendly, helpful staff. Has a kind of run down, grimy look. Hall carpets were wrinkled and dirty looking, elevator was dirty, room looked like only essential areas like the bathroom were really cleaned. Limited food options - I ordered Chinese delivered and it was the worst Chinese food I'd ever had. The only other choice would have been pizza/pasta, neither of which I eat.
Bathrooms and included breakfast were great! Mattresses were squeaky and carpet needed cleaning
Always have enjoyed Hampton Inn's and this one was excellent, except Kayak didn't let me know ahead of time it was a smoking room. Kayak signed me up for a smoking room and I didn't know anything about it. Next time Kayak, show me that its going to be a smoking room and I will look elsewhere.
Everyone was incredibly nice! Best Hampton Inn staff I've ever seen. Depesha is AWESOME!!!!
Extremely helpful staff, from the shuttle drivers to the front desk to housekeeping. Very clean and comfortable.
The shuttle from the airport was convenient. The staff friendly. The rooms clean and nice. I got in very late and tried to sleep a bit later the next morning, but noise started at 720am and continued. I could hear everything from the room above and on either side. Surprisingly noisy. The next night I slept fine but left by 430am.
This was a overnight stop over to catch an early morning flight out of EWR. Got picked up by their courtesy van at EWR and the staff was helpful and polite. Courtesy van took us to EWR was timely. nothing
Property dated....needs a facelift
Staff were terrific, breakfast great, airport shuttle extremely helpful. We checked in very late. When we finally got into our room (the keys worked only every 8th time or so) we were bowled over by an intense chemical smell. We tried to find an air freshener but couldn't. Called the front desk, housekeeping came. Turns out they spray some kind of God awful disinfectant before guests arrive. This is dangerous. I asked for a different room, but there was none. We were given a fan, which helped a little, but there's no fresh air coming in from anywhere. I had a headache the entire time we were there. I've always loved Hampton Inn but this is unacceptable.
the telephone out of order none come
This was my third time in the hotel and it simply ticks all the boxes for me. Close to Newark and a free shuttle bus from the airport and also to Newark Penn Station. Comfortable rooms and a good breakfast. The bar menu is quite limited but not a problem for me, they serve beer after all!
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
The room was spacious! Great for a 2-girl mega shopping weekend. Lots of room for suitcases, shopping bags, and spacious closet. Free wi-fi. Shuttle bus service to train station and to nearby shopping mall. Breakfast was generous. The bar was good for drinks after a long day of shopping. The managers are truly in-charge which is good when you need to resolve matters and get things done. Shower curtain hangs on a curved rod which makes the curtain slide open, everything gets wet!
The rooms were excatly what was shown on the web site unlike some other hotels, it was comfortable, and breakfast was included in the very low rate. It has been my second time staying there n it will always be my first choice of stay when ever I visit. N/A
Airport Shuttle is very handy. Breakfast is great
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
The hallways had an unbearable stench. Requested a handicapped room WELL in advance and ended up with a room on the second floor dead in the center of the facility making it impossible to get to without several halls and at least one elevator or stairwell. Staff was unwilling to assist in adjusting bill based on poor accommodations and early check out. Very poor customer service. Rooms weren't very updated for the price or comparable to the area.
I liked the Location The doors were constantly slamming all night long. Not worth the money.
The customer services, safe and the room was spacious. The vending machine was low or out of stock.
The room was comfortable, clean, and provided us with a great night's sleep. The staff in the morning when I checked out were short, and not very friendly. I wasn't asked how my stay was, was not provided a bill, and when I let her know that the hair dryer was not working in our room she just said "Ok, I'll make a note".
The room was large, comfortable and nicely decorated. The staff was very friendly, and the coffee good. Also, while the food menu was limited, it was all made with fresh ingredients & excellently prepared by (again) friendly & attentive staff. There is no real room service at this motel (though there is food delivered by local restaurants for a high fee). Also, we were disappointed that the hot tub was out of commission during our visit.
Breakfast at the entrance of the hotel very bad quality bad.
The Hotel is basically designed for people on the road in new Jersey - not sure if I would stay there while in New york.
I loved this hotel. Very clean, nice staff at front desk, perfect location and I loved the decor. The only problem I had while staying here was every morning housekeeping woke me up with their very loud conversations in the hallways. There was even some shouting.
the people were every nice and the food is every good and the late check out is every nice no ther was nothing wrong with it at all
Good location to NYC (30-45 minutes by car). Good stuff. Clean Room.Good continental breakfast. Too smoked groundfloor. Ventilator didn't work in bathroom. Too loud air conditioner. A bit noisy in Hway side.
Great staff: when I was stranded after a bus mishap they went the extra mile to get a shuttle to me. Very accessible from Newark airport. Remodel has front lobby and breakfast area torn up, giving even more of an industrial feel than the hotel already had.
1-In my 2nd night in the Hotel, almost during all the night it was vry noisy whith the next door: very loud talking + TV.2- Please for Breakfest pur more Tables to sit down and we were missing eggs
Our double queen room was updated , clean , and very comfortable for us . Staff was friendly and supportive when the printer wasn't able to print my boarding pass . Location was ideal ! Lobby tables were rickety.
Very nice room! They did a very good job on the remodeling of this hotel. Staff were friendly and accommodating. Would stay here again. Would like to see a better breakfast selection. No protein. Everything was carbs and sugar. Did a very nice job of setting it up though. Also, outside in the parking lot, someone had just dumped their trash in the parking lot. Not the hotel's fault, but it is a shame that this kind of element would be staying here.
everyone was nice from the i check in to the time i checked out no there was not one thing i did not like
Continental breakfast I would like cleaner rooms and also I think that there are rooms which necessite renovation
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
location and the fact it had onsite Restaurant
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
Transportation No consideration for guests
N/A it all started wrong. It took 1 hour and 45 minutes for the driver to pick a group of people and me at the airport and the hotel it is not that far from the airport. When I got to the room it smelled horrible and they tried to camouflage the smell with one of those autos sprayer set up to 15 to 20 min mixing the bad smell with that horrible scent. Bathroom smelled like dirty rag. I talked to the person in charge to switch room and he told me that there was nothing available. The bed was not comfortable at all, I was literally sinking in it. This hotel is located Ina bad neighborhood that you can't walk outside after 6 pm. Breakfast is supposed to be ready at 6 am, and they where ready at 6:25 am. This hotel definetlly does not worth the price that I pay for.
the heart shaped jacuzzi was nice, other than that, I couldn't wait to leave. There was no restaurant there and it was right across the street from the projects so I had to venture out into the hood to get something to eat, more like close to run.
Close to airport. Across the street from projects with a horrible view. This hotel isn't the best hotel but I guess you get for what you pay for.
The rooms and how clean it is. The people being up and loud all night
Cheapest hotel. Very sketchy neighborhood. Not safe at all, to the point where the checkin desk has a bullet proof glass. If you're on a really tight budget it's fine, but if you can spare an extra $20-40 do it!
The airport shuttle and staff It was an awful stay. The neighborhood is sketch and very active all times of the day which you couldn't tell from the picture of the hotel on website. There was what looked to be dry blood in our room. Yes the rooms were cheap but I would have paid more to not be around that. None of the machines were working to by a drink or food and the breakfast was good other then people from the neighborhood who weren't staying there were getting the breakfast too. Overall I would never stay again
Nothing. Sold as EWR airport hotel but far away in a very undesirable area. While i was checking in, other guests gave the impression of paying on a per hour basis. The carpeting was filthy, the ceiling magnified sounds of steps from floor above.
Just the location was near the hood but there is an airport shuttle so you are able to get around .
Close to Newark Airport The hotel is located across the street from the projects and main desk had bullet proof glass in front of it! 3rd floor is rented to voucher families who sounded like a herd of elephants- YUCK!
Nothing Everything. airport shuttle late. Driver rude. Service desk rude. Place smells bad. Extreely bad neighborhood.
The room itself was large and clean enough. It certainly is no luxury hotel but we didn't expect it to be. It is in an extreeeeeemely rough area of town. We made the stupid mistake to stop for fast food late at night before we checked in. It was clear that there were only a few types out and about. People who were clearly high, people with at least 3 cell phones, lots of cops with lights & sirens running, and clueless suburbanites looking for food & hotel. After getting our food, we made it to the hotel and into the lobby where, I am not kidding, my husband is in law enforcement, there was a very obvious drug deal going down. It is a very small lobby and my 3 young children were running all around the place as these two guys are exchanging baggies and cash, right out in the open. We finally got to the elevator where were got STUCK. Seven of us (with luggage) piled in. We could barely fit (should've been a clue but after this incident, I checked all elevators, and I have not since seen any elevator, no matter how small, with such a low weight limit). The door closed, it wouldn't move up or down, we had to set off the alarm, we were stuck for a minute or so, and my husband got the door open. That was when we noticed the 600 lb weight limit. WTH? So some chose to take the stairs and the rest took their chances in small batches with the elevator. Once we got to the room, we were extremely pleasantly surprised. By that point, we were expecting the very worst. This is not the worst. It is solidly within the "good enough" range, providing you do not stop between the airport & the hotel and you keep your eyes open and use common sense.
Room was clean The area is pretty rough and there is nothing around. It is worth of paying extra $20 to stay somewhere else! May be it is fair price for this area but way higher then Milwaukee(for the same quality hotel)
For of all this app said that the Hilton had a spa and that was a lie !!! Also the indoor pool was dirty! The customer service was shitty. & to top it off we had to pay for parking which was $20.
good overnight with early morning flight departure. Enjoyed lobby bar with good accompanying menu -- not a bad place to hang out and unwind. Staff was friendly and accomodating, keeping their cool during a substantive number o all-at-once check-ins. Shuttle from airport terminal departs from the extreme end of the airport, which depending on your arrival
Clean Not enough mirrors you couldn't chill wroth your friends because the walls are paper thin
Great location for use of Newark airport. Great staff! Nothing
Room was clean and spacious. Comfortable. Original parking lot wasn't working and had to park in the guest parking, which was completely packed. Only good thing was that instead of paying $20 for parking, I only paid $15 plus fees. Ridiculous that we have to pay for parking, even with a room. Pantry area was almost empty with no variety,
The staff is extremely helpfull and friendly, special in the restraurant. Parking was free!
Friendly staff Bath room old fashioned, Car Parking very expensive
The hotel staff & dining can't think of anything
Not too many shops
Access to everything Fixures in the room needed maintenance
I needed a hotel close to Newark airport, this hotel is clean and Comfort. the transportation from the hotel to the airport is easy by car or you can take a taxi. the hotel is not good for holiday or fun, it is just for stay the night close to airport.
Friendly helpful staff, clean comfortable room which was much nicer than what I usually find in this price range, and a good cup of coffee at the bistro in the morning.
The moment I walked into the hotel the front desk greeted me so welcomely! not only that, but as I was walking up to my room all the way till my check out date the workers were beyond friendly and always had a smile on their faces. I loved everything about this hotel, my only concern was that there was a little bit of crud on the bottom of the shower which ended up floating to the drain once I turned it on.
Everything was great There was no dislikes
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
Every thing Parking
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Full complement of bath supplies. Clean, roomy accommodation. Quiet room.
The hotel was very nice and the staff we met were very helpful and friendly. We will stay there again.
Only problem was missing tv remote the first night. In looking for it I found lots of dust and a baby sock behind the headboard.
Awesome place. I would recommend to families and business travelers alike.
We enjoyed the comfort of our room and appreciated the 24/7 gym & swimming pool. Also, having a courtesy shuttel is much appreciated. We wished we could have ordered food after 23h00 and that some movies (even old releases) were available without paying extra fees.
We found our room to be very comfortable and clean. The price was definitely reasonable. The hotel's facilities are excellent. Front desk personnel were very friendly and helpful.
Quietness and the courtesy shattle to and from the airport Yes, I don't take coffee but that is the only drink provided by the hotel and the brakefast there is too expensive.
The ease of access from EWR airport. the people are not friendly. they do not welcome you as a customer.
Reliable airport shuttle. Good restaurant. Couldn't work the coffee-maker.
Hotel is alright. Gym is good and has equipment for about 7 people at the same time. The wee shop where you can buy food is open 24/7 and has good food in it.Free Internet is fast.Shuttle Bus drivers are friendly.Is worth its money if you book online and don't pay more than 100 bux. People at the reception are not really friendly - as mentioned before by other travelers. Though they are helpful.
Clean and silent rooms and wireless free internet are very useful for travel in business Carefull with hidden costs for things that in other regular hotels are included. Breakfast: low quality and room not very clean
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, alt...
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is locat...
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
The front desk personell was very friendly the room was nice overall hotel standards were very good.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
15mn away from New York Penn station. Hotel staff very friendly. Free shuttle to Newark airport. Not the nicest suburb, but seams to be safe.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
The location is the greatest thing about it, as it is next door to the PATH train that takes one to Manhattan in 30 minutes.n I really can't think of anything I did not like.
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
convenience to both airport and new york shuttle bus only running hourly to airport - surprised as budget hotels we have used run half hourly shuttles
right across the street to newark pennstation(trainstation)20 min from NYC penn station,very helpful and nice employees,free access to business center with free & fast internet,small but nice fitness room, very noisy, expensive inhouse restaurant,not much facilities around and newark is definately not a beautiful city,starbucks is closed on weekends,rooms not cleaned at 100%
The staff we met while checking in were exceptionally friendly and included concierge service which included evening hors d'oeuvres plus continental breakfast. When we asked details about train times to NY city etc they could not have been more helpful.
Location inside pen station. Room with good view over penn station and beyond to the airport Good let luggage I had to wait one and a half hours for the shuttle despite ringing three times. When I told te reception staff they showed little interest and didn't apologise although they did offer a free breakfast. Generally the staff were uninterested and I didn't feel valued as a customer Internet expensive
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
The location was fantastic for us. The evenning of our stay we had arrived at Newark rail station off the train from Baltimore. We left our luggage at the hotel and after freshening up caught a quick train to Manhatten for ann evenning out. The following morning we used the hotel's airport shuttle service to fly out of Newark Airport. There was slight confusion about the airport shuttle service. The evenning receptionist told us we needed to confirm our intended use half an hour beforehand. When I duly attempted this the next morning I was told this was unecessary
Friendly staff, excellent breakfast, large clean room, enclosed safe parking Slight lack of noise insulation from overhead room and outside traffic.
the size of the room, the fact that there was a fridge and a microwave in our room they advertised a shuttle to the airport, but it didn't run on weekends, and it cost $10 pp, The area around the hotel is not that great.
non smoking room, did have a bad smell of old smoking room.
Nothing The service was poor, it was a very unclean facility, and the would not recommend this is place to anyone.