Book Sixt car hires in London

Pros: I got a fine car for less than I would have paid at another agency.

Cons: The airport pickup was a nightmare. They only send a van when called, but no number could be located to call them. I took a cab to their pickup location for about 20 quid. They had not yet begun cleaning the car, although I was an hour late for my pickup. It took me over 2 hours to get out of there. In the middle of my rental they called and asked me to drive the car back so they could swap it for a different one. I was 5hrs away in Cornwall. They offered to pay for a tank of gas. I spent 30 minutes on the phone with them--obviously I did not return the car until my scheduled date. The drop-off location is at a hotel and no shuttle is offered to return to the terminals. Next time I would pay more to use a reputable company.

Cons: The office was closed and could not get through to any representatives on a call. Understand that we are in unprecedented times but unacceptable to allow booking (which was made the night before) for closed locations which forces customers to expose themselves more.

Pros: The staff at the pickup location. The car.

Cons: The customer service, both phone and email (never received a response). The drop-off at a different location was painful. Adding a driver was also painful since there was no Sixt in Liverpool, as I was told there was.

Pros: Shuttle driver and staff was very friendly.

Cons: I was told I had to downgrade my rental or upgrade because the shuttle driver took me to the wrong terminal. Because downgrading wouldn’t work, I had to love up to the larger vehicle and my rental rate DOUBLED!!!

Pros: Pickup was awful. Had to argue to receive the class of car we had paid for. They were trying to downgrade rather than upgrade us when they did not have the exact type of car available that we had paid for. After arguing, magically, the exact car we had paid for appeared, ready to go!

Cons: SIXT has absolutely no signage to direct you to their rental car return at Heathrow. Originally we were booked in to return our car directly at Terminal 5, where I knew we could take the train to Terminal 2. Instead the "helpful" agent changed our drop-off to an off-site location which required bus

Pros: They upgraded the car because I was VERY ANGRY about the bait and switch on the insurance which cost me approximately 200 pounds more than it should have.

Cons: WHAT THE HELL IS WRONG WITH YOU IDIOTS!! I BOOKED A RATE WITH INSURANCE ON THE KAYAK SITE AND THEN WHEN I GET TO ENGLAND THEY TOLD ME AT THE DESK THAT THE INSURANCE RATE WAS WRONG AND CHARGED ME 200 POUNDS MORE!! WHY ARE YOU DOING BUSINESS WITH SIXT WHEN THEY OR YOU CLEARLY HAVE NO CLUE.