Reviews for Sixt in London
- All reviews 100%
Based on 30 reviews
6 Nov 2017
Pros: 1st time hiring from Sixt, would do so again, reasonable price, good service, car was clean when we picked it up, the stuff was friendly, and no hassles at all.
9 Oct 2017
Terrible pick-up experience.
Cons: Awful, terrible lousy and expensive We arrived at 10am to collect our prebooked car and had to wait 90 minutes for it to be ready. Awful customer service from the front desk agent and a man who claimed to be the regional manager. While waiting we discovered that we could have booked the same car £50 cheaper with Avis who didn't have any wait. CDW wasn't included in the rate but wasn't clear. Be very careful, you'll get stung! Never again.
25 Sep 2017
Pros: Good value and pleasant staff
Cons: It’s a long walk from Terminal 5 and a bit of a maze. It’s also a little tricky getting out of the car park and finding your way back when returning.
14 Sep 2017
Great Car and Experience
Cons: One negative is that European cars are Small. I requested a small SUV and had to upgrade to a full size wagon because there wasn't nearly enough space for the three large pieces of luggage we had.
2 Aug 2017
Good car, bad location
Pros: The car, employees, service and experience of renting from Sixt were all good; however, returning the car was a nightmare. Somehow Sixt does not have an address that can be found on GPS. The directions from our hotel were convoluted and confusing for someone not familiar with the Heathrow area. Finding Sixt to return the car was the most stressful part of our trip. The car itself was clean and comfortable, the service fine.
25 Jul 2017
Easy pickup and return - no hassle
Pros: Easy pickup and return - no hassle Reasonable price Comfort Friendly staff
23 Jul 2017
Pros: This is the second time I have used sixt, and they have always been kind and gone out of there way to help us,will use again.
22 Jul 2017
£600 6 day rental turned nightmare - 3 cars, £1500, 10hrs on the phone
Pros: Service was polite
Cons: 1. We drove out of London St. Pancras to Inverness with a car that was rented out to us with a punctured tyre, no quality checks what so ever from Sixt. We made it to Inverness by refilling air multiple times and called Sixt for aid once we reached. Despite having full insurance, Sixt was unable to repair the problem or send us a new car until more than 24 hours later which would have destroyed all our plans for this trip. 2. We were then asked to pick up a new car from Inverness airport from Europcar by Sixt as they couldn't fix the matter in a timely fashion. We were told this would be free & insured due to our existing contract with Sixt. When we reached the airport, we were told by Europcar that no approvals had come through from Sixt. We called Sixt and were told approvals were pending in the back end and we would have to pay Europcar £250 for a single night out of pocket despite having full insurance. Sixt also told us that our contract was to be extended for the remaining 4 days the following morning by Sixt based on the original reservation we had with them, with Sixt covering the cost for the remaining days. Sixt would then reimburse us for the £250 once their managers came to work the next morning. This was also sent to us via email in writing. 3. The following morning we received an email from Sixt's claims agency confirming our reservation had been extended by 4 days. However the next day, we realized Sixt had authorized Europcar to charge £1000 to my credit card with no notice or authorization! Sixt had in the back end switched that 4 day reservation to my card without asking or notifying me after sending a confirmation email saying they would cover the entire reservation with Europcar. 4. Despite hours spent on the phone and on hold, there was nothing Sixt or the claims agency could do to reverse the unauthorized charge. We reached Edinburgh the following day and we're told to swap out the Europcar vehicle for a third car from Sixt to stop Europcar charging our credit card £250 per day. 5. Sixt did not have a car ready for us. They had closed our original booking just 30 minutes after the original pick up. It took us 3 hours to get a car and complete the paperwork, all on top of the time taken going out of our way to the airport. 6. We are now in the middle of the lengthy process of trying to get reimbursement for all the additional money charged to us due to the fact that Sixt issued us a faulty car they were unable to repair or replace and moved our booking to competitor at the obscene rate of £250 per day where we charged without authorization for additional days. Instead of celebrating a momentous family graduation, much of our holiday was spent on the phone and at airports dealing with a callous company with ineffective and inefficient processes.
17 Jul 2017
Hidden costs and 2 hour wait for car.
Pros: The car was good quality, clean, comfortable and nice to drive worked perfectly for the 2 week holiday.
Cons: Had booked an SUV and was given a very small Renault SUV which I knew immediately would not fit our luggage. Agent insisted it would and made me take it. We walked out there and could only fit 2 of 4 bags in the vehicle. Went back in and was made to pay for a size upgrade to an estate car for a considerable amount more. Saw another lady customer argue very loudly that they had not also given her the correct size vehicle and she refused to pay for the upgrade. She was given her wish I guess I should have fought more with the agent, and there was me thinking being polite would help...
7 Jul 2017
Check for damage beforehand
Pros: The car was fine. It was relatively new and was comfortable for the 4 of us.
Cons: There was no pre-rental condition check of the car done but upon return, the agent went over the car inch by inch and claimed that we had caused a dent that may or may not have been there initially. We are now left with trying to resolve this from another continent.
5 Jul 2017
Sixth is great, but London office is a mess
Pros: Everything besides pickup in London Heathrow
Cons: London Heathrow pickup was a mess. Took over an hour just to get to the front of the line... the whole place looked like a bomb went off. No water cups, no coffee in the machine, attendants who were running around trying to check in cars, help clients, and personally drove cars around the lot, all at the same time.
27 Jun 2017
Pros: Good price and a clean fresh-smelling car. Return to T5 was good.
Cons: The pick-up arrangements were pretty unpleasant. A bus out to the Bath Road, a long queue then a long administrative period, despite filling out ALL details online, twice. It was nearly 2 hours after my plane arrived before I was in my hire car and on my way.
4 Jun 2017
Very easy, great value and a free upgrade!
Pros: My rental experience with Sixt was very easy. I was able to pick up the car from a convenient location in West London, without having to pay more for this convenience (other car rental companies charge more for pick up in the city). Upon pickup I was given a free upgrade yo an Audi A6 wagon (R series). The car was very nice and comfortable! Upon return to London, drop off took no more than 3 minutes.
1 Jun 2017
A good experience.
Pros: Service at pick up was prompt and pleasant , upgrade was an enjoyable ride .Thanks.
24 May 2017
Great service, friendly and helpful!
Pros: The team was helpful and kind. They spent the extra effort to give us a discount for dropping off the vehicle early, even though we were past the billing-time period for the prior day. Wonderful service!
22 May 2017
Pros: Great experience at vehicle pick up and drop off - speedy, polite and efficient
28 Apr 2017
Pros: Everything was good other than...
Cons: The renter neglected to tell us that it was diesel, luckily I always look so we avoided that potential problem, BUT she also told me the tank was only half full when I picked the car up and wrote it down on the rental paper so that we could return it also with half a tank. We did so, and I reminded them upon return that it was only half full when we rented, to which I received a quick and bothered response about him already knowing that because it was on there already. 2 days later I am charged £60 for gas on my card and must now find the agreement to PROVE that this was the agreed outcome! Hoping to find the agreement so that I can send them a copy but the whole thing is very frustrating!
20 Feb 2017
Worst rental ever - no car available on landing
Cons: Get off a transatlantic flight with a 3 year old at 3pm at London Heathrow, jetlagged eight ways from Sunday. Go to pick up the rental car I reserved from Sixt rent a car. No one at the car rental desk, but there's a sign saying to use the courtesy phone. Pick up the courtesy phone, but that just gives an engaged tone. Lady at the next desk over, from a different rental company, helpfully points me towards where the shuttle bus picks up. Wait 45 minutes for a courtesy bus that doesn't turn up. Meanwhile, a cavalcade of courtesy buses from all the other rental companies are picking up and dropping off. Helpful lady looks up the phone number of the Sixt Heathrow office. Get a voicemail because they're closed. Call the UK *and* USA customer service numbers, both advise me to go to Sixt's website and refuse to connect me to a human. In desperation, I go back to the helpful lady, and rent a car from her instead (Enterprise) paying 4 GODDAMN TIMES the price for the same class of car because that's what happens when you rent at the airport instead of reserving in advance. I'm out *hundreds* of dollars because Sixt can't find their own arse with both hands, a map and a flashlight. To add insult to injury, when I called them a day later, after a good night's sleep, they offer me a measly 50% refund. To their marginal credit, when I blew my stack and told them that that was unacceptable, they instantly recanted and gave me a full refund.