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I lived and worked in the area about 15 years ago and I remember the hotel as it was then. They did a great job on the renovation, and it has made the inn a very welcoming place.. I was very impressed with the condos on the property. II had invited friends to the brunch at the Heritage Inn and I was very disappointed with the quality and quantity of the food. I had asked the staff at the front desk what was on the brunch menu; they did not know. .
I liked the hospitality of the staff. Yes, the bathroom door would barely close and the toilet ran all night.
Idyllic New England setting. Awesome gym facility. Wonderful outdoor pool with a grassy play area and both freshly prepared lunch foods and a full bar at the snack bar. Nice tavern on site with cozy, old-fashioned wood burning fireplace, pool table and helpful staff. Walking trails and a golf course. Close to antiquing area of CT, dairy farms and more. We had 40+ stay for a wedding in the area; it was a fantastic experience. Nearly all of the staff were friendly. Rooms clean.
the pool, the bed, the golf, the staff and the area
pool, squash, golf, room
The first room AC was down. As soon as we called, someone was there and when it was obvious that the AC was down, we had another room - all within 15 to 20 minutes:0)
It was very close to the event that we attended that weekend.
Excellent customer service and beautiful rooms! The continental breakfast was disappointing and very disconcerting. There were alot of small children, under the age of six in the buffet area, without parental supervision, touching the waffle maker, other hot items, and they had their "little hands" all over the food and then not taking. My husband and I decided to leave after seeing that. I would suggest sign made not allowing children under a certain age in the food area or they must be accompanied by a guest.
Clean, comfort and nice hotel
We loved the bed - so comfortable, and the rooms were really nice.
The bed was not comfortable. Since my husband is heavier, I slept "rolling" to the center. Very stressful on the body. Responding to the next question, this is the only "upscale" hotel/motel in the area. That said, there was a problem with hot water in the shower being consistent. It was unpleasant having the water "dying out" to cold several times over the course of the shower. The shower heads were cheap and sprayed water into a wide circle, therefore not much water reached ones body.
Location and it was clean
attended a wedding no
It was big enough to accomodate nicely, a large group utilizing many rooms. Reservations were made for a Double Suite because we were told it contained two beds. We were given a King Suite on our arrival which has one bed. We were not informed beforehand, and were told at the front desk there was not a Double Suite available.
The spaciousness of the rooms, the furniture, the parking, early check-in We didn't get the room that was advertised for the price! There was no refrigerator, microwave, robe, slippers and the pay per view movies did not work for 48 hours!
Location convenient to Charles Ives Center Do not disturb means "do not disturb" ...first day housekeeping called to ask if we wanted rooms made up. If we did, we would have put the tag on the door. The second morning we wanted to sleep until checkout. The phone rang at 8:30. I didn't answer it. Front desk said it wasn't them. Nobody had my phone number. I'm betting it was housekeeping calling to see if we were checking out. Annoying!
We stayed at the Ethan Allen hotel twice while we were traveling recently. We absolutely loved everything about it. The staff were very welcoming and made sure that we had everything that we needed. The rooms are nicely decorated with Ethan Allen furniture. The beds are to die for and are comfortable beyond belief. Our room even had a Keurig which made us feel right at home and certainly beat the standard hotel coffee pot. We will definitely stay at The Ethan Allen hotel whenever we are in Danbury, Connecticut.
location The floor had a large stain on it. The food was very poor. My door would stick causing me have to push on it very hard to open or close it. I did not have a room service menu in my room. The service buttons on the phone in the living room area did not work so I had to dial zero and ask the operator to direct me to different services.
The staff were super attentive. The rooms were beautiful and the beds really comfortable. Great location right off of 84. My only complaints is that I like a cold room to sleep in and I didn't like that the AC would shut off in the middle of the night, couldn't keep the fan to stay humming all night it would go off intermittently, so hard for a light sleeper.
The lounge, and the peacefulness of the hotel
Good Location. Newly renovated rooms. Attached Restaurant. I am a Spire Elite member and work in the general area. In the past, I have avoided booking clients in this hotel, though it is convenient, as the hotel had gotten a bit worn at the edges. In light of the recent renovations, I decided to book two important clients in the hotel for two nights and give it a try. When they checked in, they noticed an extremely pungent smell of sewage in the common areas on the first floor. It appeared as if there had been a significant backup, as the floors were being mopped up--not a great first impression. The smell carried into the common areas on the upper floors, but luckily, not into the rooms due to the individual air conditioners. In the middle of the night, my guests were awoken at about 1AM by the fire department going through the building--I guess another guest had called the fire department and they were sampling for gas buildup in the hotel. I offered to book them at another hotel, but they declined as they were only there for one more night. I also asked if any accomodation was made on their bill at checkout due to the issue and they said that there was none offered. Needless to say, I will likely not book other business guests there in the future, which is a shame in light of the location and the in house dining.
i left a pair of sunglasses in room called reported it they never called back
We have been staying here for 10 months due to a job and residence change. It is fabulous. The staff and facility have been nothing short of amazing. They have been kind, responsive, attentive and the hotel is safe, clean and well appointed. It is as close to home as you can get. We would recommend this hotel highly to anyone looking for short or long term accomodations in the area. It even allowed us to have our small dog, and they have gone out of their way to be freindly and helpful. Everything you'd want for any stay!
Due to relocation we stayed here for a month. Initially we were skeptical, we are high maintenance and had no choice but to stay here. We had a few initial complaints;only one washing machine for the whole hotel, the desk person registered us one day earlier than we arrived but it was an innocent mistake by Marriott not the hotel itself and the only rooms for us were first floor next to cars and people smoking so windows open was not an option. But then we met the manager and in seconds she knew us by name, she fixed every problem that arose easily and while laughing, she endeared herself to my child and every other child I saw in the lobby, she had an ease of presence and relaxed but highly competant aura that mollified the most cranky guest.....and that let us focus on what we liked. Such as the breakfast and weeknight dinners were actually pretty good, we felt very much at home and relaxed, everyone working here is smiling and cheerful all the time, when my child would bother and d...
Liked: Spotless, warm and modern room/common spaces, great breakfast (great eggs, sausage), quiet, Good TV size. Easy to find. Convenient to highway. Free parking, free internet, non smoking, pool. Disliked: Minor: Tv station analog reception & limited stations, Fireplace didn't work. Major: cleaning walked in on us hours before checkout, and asked when she should come back. No do not disturb sign.When told desk @ checkout, sl. annoyed & dismissive.
This guest did not leave comments about this hotel.
Friendly staff, Wonderful Breakfast, Close to shopping. Restaurant next door. Would recommend to my family and friends.
Squeaky clean rooms; modern dècor; amenities. It's hard to pull out of the entrance; bushes/plants to the left obscure view.
It was an awesome stay here. The staff was amazing the room was huge much bigger than any other hotel room I've ever been in and extremely clean. Breakfast was delicious as well
everything was great.... could not ask for anything more this price.LOCATION, PRICE, SERVICE NONE
My stay was great every one was very helpful.
Staff was nice, rooms are great, nice restaurant and bar. No complaints
Staff was very friendly, front desk employees always greeted us when we walked through the lobby. Rooms were clean, food was great. Staff even bought my 3 year old niece ice cream. Pool and hot tub were closed the whole time we were there. We were told it would only be down for a day but it never reopened. After a day of skiing in 15 degree weather all we wanted was to be able to enjoy the hot tub, unfortunately we never got to.
Overall extremely clean and comfortable One towel was dirty
Was there for business. A bit sparse for an HGI in terms of amenities. Rooms clean and comfortable. Staff courteous as always.
Overall it was a very nice room. Great parking area. Very nice staff. The black out curtains were only at the outer edge of the huge window! There was no track going across so they could not be closed!! At 5 am the sun filled the room and it was impossible to sleep. Not great for a vacation!!! Unfortunately there was a wedding group up very late at night and the sun in our eyes at 5 a.m. Not the romantic weekend we had hoped for
She patiently helped me with my cell phone. Google maps so I could find my way to new haven. She didn't interrupt when phone call came in but put the call on hold priotarizing me, the person who was there. That there was no complimentary breakfast but would have added $22 to our billo
Nice lobby and staff Uncomfortable mattresses.
Clean well care for Paking
Loved the complimentary fruit and fruit infused water waiting for the tired traveler in the lobby! Only thing negative and it's a big one is that they don't even free breakfast! I've stayed at many hotels and even the inexpensive hotels have free continental breakfast! This hotel should at least do that! they offer NOTHING not even coffee?
Convenient parking. Very nicely appointed rooms with spa style décor. Paul Mitchell hair products in bathroom. Always plenty of towels for our party of 3. Starbucks coffee for sale in the lobby and free spa water in the lobby. The room was very well sound-proofed, because we were right next to elevator and heard nothing!! also room was SPOTLESS without a speck of mildew in the bathroom. coffee in room did not have enough set ups for 3. there was a charge of $2 for in-room water bottles.
Didn't like nothing The staff was rude from the moment we arrived. Don't stay here
McDonalds across the street. Shower control was hard to work.
Location, Clean bathrooms.
easy access from I 84
The indoor pool Paid a lot of money for really nothing. The room was nice but that was it.
Bed was one of the most comfortable I've ever stayed in. Room was large, comfortable and beautiful. Staff was awesome. The shower is a HORRIBLE design. It has a fixed glass wall that covers half of the opening. The controls are under the shower head, so you have to stand inside the shower to turn it on. Seriously. I have long arms, but couldn't reach the controls without being in the shower. No avoiding getting wet in the process, no way to adjust the water before you do so. I first was shocked with freezing cold water. I then was scalded with blistering hot water. It was only a moment before I got it adjusted, but By then, my flesh hurt. And because the shower is enclosed with a fixed glass wall, halfway, the floor got flooded with water.
Saw Kurt angle The showers were a little strange.
Nice room, comfy bed. Clean room. Nice lobby and halls and TV. Good location. Shower drain was blocked. One of two employees was not very polite or helpful (checking in), second of two employees was nice (checking out). Pool was dirty, water low. Loud children in the halls.
The suites were good size with a full stove in the suite we had. Place seemed to be quite busy as it is right off of route 8 and near the Merrit Parkway. The bathroom is tiny! Sink area is fine but the toilet/shower area is claustrophobic. You have to open the door while in the shower so you can get out.
lean and friendly
I liked the kindess of the staff and the convenience of the last minute booking through kayak. The price was excellent too! We checked in late and didn't see anyone at the front desk for a while so we weren't sure anyone was going to check us in. Also, the bed seemed a little hard.
Comfortable room. Good price. First put in smoking room. It was awful! But we were switched promptly without a hassle. Also, loud young men with "banging' noises till late at night.
Please contact hotel they have charged for a consecutive night
Rooms were clean and quiet! Breakfast was nice and the distance from dining facilities and super markets Hotel was very dark
Excellent location from the highway and walking distance to a choice of services. No staff visible at desk most of the time; could not produce a printed receipt of the bill at check-out.
This is an excellent property. It is located in a quiet part of Danbury, and nothing is within walking distance, so you will need a car to get around. The lobby is large and inviting. The staff is friendly and helpful. My room on the top floor (4th floor) was very large, clean, and quiet, with a comfortable king-size bed, flat-screen TV, and work desk. The bathroom was spacious, clean, and well-lit. The internet speed was great. I would choose to stay at this property again in the future.
Attentive service - we requested a crib at check/in and it was in our room when we got there. Breakfast was extensive. The walls were very thin, we heard any water running next door, and all the noise from late arrivals outside our room.
Generally my room was in dire need of a facelift. The sink faucet in the bathroom was loose as was the molding on the floor. The refrigerator barely kept thing cool.
Location was good for the business trip. Everything. Was a smoking room when it was not supposed to be. No other available rooms. Rude staff. No parking places.
Easy access to/from interstate. Rather nice flat screen in the room. VERY close to the interstate. You will hear road traffic all the times, and you will want to have earplugs at bedtime. Older structure
The room is spacious ,clean and well laid out. Breakfast was terrific Front desk staff upon arrival not the friendliest. Appropriate but businesslike and not overly welcoming. Pillow was terrible. We wished we brought our own. Pool clientele left trail of wet floors throughout tiled common areas and elevator. This could be a huge liability for the hotel.
Staff was friendly and attentive. They allowed us to commandeer the lounge and breakfast area for two nights of huge gatherings of family, friends, wine, beer and pizza. The indoor heated pool with two-story water slide was a hit!
Cleanliness, staff, ease of getting around including the available parking. Free breakfast was also a plus relative to the accommodations. No. very accommodating
I liked the inviting atmosphere, seemed safe and hotel was clean. N/A
It was a very nice room with a great layout with loads of amenities. Staff was friendly and helpful, the lobby was nice and comfortable, even has a bar and a good selection of items to purchase in the little store area. Breakfast left a lot to be desired, area was messy and a lot of the items were empty such as the fruit and breads.
This guest did not leave comments about this hotel.
Great pool and work out room. Bar, breakfast - excellent. Very nice! no
This guest did not leave comments about this hotel.
How friendly and helpful the staff were. The large, clean lobby with lots of seating. Our room was not cleaned until late afternoon on Saturday. Most hotels have cleaning staff to the rooms before noon. Also, it seemed like the hotel was not prepared for all of the guests to eat breakfast on Sunday. They ran out of clean plates.
Breakfast was good, except pancakes were frozen one morning. Very loud, very noisy in the room above us. Coffee not ready at 7:00. lobby restroom and hallways were dirty. Breakfast same each day. Room had a stinky smell.
This guest did not leave comments about this hotel.
I love the privacy of this hotel. The location. The friendly staff. The room was very nice , big clean and comfy.
I really like the Experience at the Hotel, nice Staff, bice Location, i enjoy it with my family The hot tub have too much clorox on it