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-Friendly/helpful staff -Proximity to ballpark -Clean/comfortable room Parking situation was not ideal, not enough parking to accomodate guests. If it is a game day count on hunting for parking.
The location of the hotel was perfect. Walking distance from almost everything from the scottrade center, busch stadium, bar scenes, arch, etc. The staff were wonderful and extremely helpful especially the concierge and parking garage men. We wanted to stay an extra night and the room wasnt available but we did not have prior reservations. There were other events going on in the area as well. This is not the hotels fault we just loved it there so much that we wanted to stay again!!
I liked that they had convierge and bellman to help you to your room with your luggage Nothing..i loved everything!!!
Ruth Chris and Starbucks in main lobby. Pool would have been nice. Exercise room was great.
Staff was really good. Lot of construction around.
Great location Expensive food.
Clean nice place. A very friendly staff, though we only dealt with them twice. They found me a box fan :) Great shower. Had an incidentals list so you may borrow or keep items you forgot. Loved getting such a late checkout. Never heard a noise there. I really liked it and will return. Expensive parking. A/c wasn't as cold as I'd have liked though comfortable. Our view was 1/2 of the bridge but also 1/2 a partial roof covering. Was easier to view the roof half.
My favorite part about the trip was that it was a very nice hotel that was close to the things that I wanted to enjoy. When I arrived on the 4th, I casually walked over to the Gateway Arch for a beautiful view of the city. The next morning I went to 8th and Pine (which was only four blocks away) to ride the MetroLink to the beautiful zoo. After a quick change at the Forest Park stop, I rode the bus a few minutes to the zoo. BTW the zoo is free but I recommend the Adventure Pass so that you can see and do all the extras at the zoo. Next, I got lost. Not St. Louis's or the hotel's fault, but I thought I would mention that you do not get on the bus back to Forest Park terminal at the same place as you were let off. Go across the road, and it will save you an hour tour of the neighborhoods of St. Louis. That night I walked 7 blocks to Busch Stadium to watch a Cardinals game. As you can see I was able to walk to several highlights of St. Louis. The next morning after I checked out, I took a short drive to Anheuser-Busch for the Budweiser tour. I took the Day tour for $10 and thoroughly enjoyed it. The location of the Hyatt Regency made all of this possible. The room overlooked the Arch and the bed was yummy. The only thing that I can think of that I didn't much care for is that most of the stuff in the store wasn't marked, so since my normally $1.49 cheese crackers, cost over $5 I didn't know that until I got to the checkout. I felt bad for the guy who had three cokes and two bags of chips that costs well over $20.
When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel. The fact that they charge $26 a night for parking!!!!!
Bed was very comfortable. Location convenient to Arch and ball park. Water was scalding in sink and shower. Sink had two choices, scalding hot or cold and there was no pressure. Shower was adequate but not great. Only needed tv for 5-10 minutes for news update and sport highlights. Remote did not work well. Very frustrating for what should have been a simple task. Have stayed in better rooms for half the price but not downtown in a large city therefore, the price is strictly for the location and the brand.
Parking garage was a bit of a pain. Everything else was great.
The original room we booked was not available, but they were able to move us to a different one.
Location and roof top bar. Didnt have hot tub working at pool. Pricry.
Very friendly staff
Location only good thing Parking not included and rooms smelled weird and some of staff were very rude! Not worth the price we paid!
The rooftop bar was amazing! Everything was great!
The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.
Our room was small but comfortable. Staff was very friendly and helpful. The view was great--we overlooked Busch Stadium. The location was also perfect for walking around downtown St. Louis. For a really spectacular view, head to 360, but be forewarned, you can't get there without the assistance of staff. We tried and wandered aimlessly. We did not utilize the gym or pool, but they looked nice. The shower was awful. When going away for whatever reason or for however long, it is imperative to have a decent shower. Our hotel shower had low pressure, a weak stream, and we didn't feel clean afterwards. When we got home, the first thing we did was take a nice hot shower. r The hotel seems to have updated everything but the rooms. The Market Bistro was very pleasant; all staff was more than friendly and accommodating. There wasn't a bartender behind the lobby bar, so we couldn't just grab a quick drink there; we'd have to go into the Market Bistro. Also, if you need anything such as deodorant, a toothbrush, or a nail clipper, you won't be able to get these in the gift shop. Slim pickings down there. We left for all of our meals, cocktails, and any forgotten items.
So close to everything downtown, but the hotel is also very nice--they are not trading a nice place to stay for just the location. And the place was very popular, people enjoying the lobby and going up to rooftop bar, even though the Cardinals were out of town.
Location was great The water pressure was horrible in the shower, and our bed was not comfortable at all
Elevators are horrible in the east tower 1 is only used for the bar on the roof..it took us 20 minutes to get an elevator from our room on the 9th floor to the lobby because the elevators available to guests staying at the hotelweree full everytime
Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.
Great view of the stadium! Breakfast buffet was delicious! East tower elevators had long wait time.
Room 1230 has a wonderful view of Busch stadium. Terrible pillows. The staff had issues with our reservation. They had a notation in computer to charge the room to an AmEX. We don't have an AmEX. The room was overpriced.
Comfortable, quiet, and great location with a generous breakfast, evening 'recepti
They were very pet friendly. I had my dog with and had no issues. Flat rate 15$ a day. Beds were hard
Location, comfort, amenities, friendly staff Nothing
I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
We loved the happy hour with free drinks and snacks. The hotel and rooms were extremely clean and beautiful. This is a great location for tourists because it's literally right next to the arch, and a very short walk to anything else in the city.
The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.
530 kickback. Nothing.
Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.
The staff was very friendly and efficient, delicious breakfast, beautiful hotel!
Provided breakfast and dinner with happy hour
Convenient to location of function we were attending. Requires a $200 deposit at time of check in. First room assigned was super hot and no way to adjust temperature. Tapestry on chair was torn off and found crumbs in one bed and the other bed had numerous long hairs. Loud guests in hallway all night.
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It was close to my work and had friendly staff. Having to switch hotel rooms. Maintenance had to take apart my shower in my first hotel room, because the water was scolding hot and had to move me.
The location was perfect. Right in the heart of downtown and blocks away from all the local bars, restaurants, and more. I could literally look out my window and almost touch the St.Louis Arch. Very good price for on $---- for a double suite room. I was fooled by the star rating. I was definitely not a 3.5 start hotel by far. Rooms and overall hotel needs some upgrade. There was room damage and more. Also there was no in room climate controls.
Love location,large rooms,etc
Location and staff are excellent as always Our room had lights that didnt work, broken end table, towel rack was broke off and hanging, and the door had an old lock removed but not replaced and the door doesnt shut all the way so we locked it and placed items in the way to alert us if someome came
Our view was amazing. We overlooked the river and the Arch. We started off with rude front desk. Then ended up on a smoking floor and room. Then, all of us ended up on 3 different floors (all smoking). One room ended up with bed bugs... enough said.
The location Parking could be better
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Location Grubby, room was not cleaned three days in a row. Just made bed and left towels
nothing, the worst i had ever stayed in . this place needs torn down , horrific shape , old dirty carpet wrinkled so bad looked like the ocean , bath tub took 25 minutes to drain standing in old water as you shower, and grout in tile molding, black heater in room noisy as heck , just horrific!!!!
This guest did not leave comments about this hotel.
The staff was incredibly nice!!! I can not thank them enough for their kindness & help! Room was very clean n nice. Felt secured with the elevator being one that u have to put ur key in to open to any floor! Didn't realize the self parking was so overly priced! P
At least breakfast was Alright. Overpriced rooms.
For the price you pay for a room you should be able to get free wifi, but you don’t.
Friendly and helpful staff
Very clean No free breakfast
The rooms were great and the staff were extremely nice.. Had a great time!
Did not get a receipt for my stay. Can you email to me?
While the hotel is clean and beautiful, what really stood out to us was how incredibly friendly and accomidating the staff was. We've never experienced such genuine hospitality before. This will definitely be our "go-to" hotel when we're in St. Louis. Zero complaints. Everything was completely up to par. Proce was fair. We could not find fault.
Room was comfortable relative to other business hotels and comparable to any Hilton I have stayed at. Location was described as being within walking distance of public transportation, which is not accurate. Room service order was delivered with missing items, and I was charged for them. Despite apologies from the front desk personnel and a promise that additional charges would be removed for undelivered items, nothing was changed. I asked again at checkout, but when I got the bill on my bank card it was the same. Prices for room service were typically outrageous so that just added to the issue.
Great location. Staff was good too. The rooms were clean and very updated. Shower pressure was great. Rooms had high ceilings. You have a 20/day self parking fee. For the money do ballet for only 10 more
Surprisingly reasonable price for a very upscale experience noisy hallways, after I asked to be in a quiet location away from the elevator - that didn't happen.
The location is good if you need to be near the conference center. The room was very small. Our view was a brick building. We didn't have enough towels. The front desk staff was indifferent about our requests. Parking is pricey. The restaurant was awful.
I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!
Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with. Our bed seemed to send both of us to the middle of the bed.
Arrived Friday and they gave us our room early at no extra charge. The front desk staff was above and beyond amazing! Room was clean and we had upgraded to the arch view. They were "under construction " for remodeling on 2 of the floors but we never heard anything or saw anything. The ladies running the breakfast were outstanding and so sweet and energetic. It was all clean and very fresh food. Hope we make a point to go to st Louis again and will definitely stay there and recommend it to everyone. Thanks for having us! Pool was a bit cloudy but there was a bunch of kids in there before us.
The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again. For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome! Room 500 "with an arch view". It was the back wall of the pool building!
It was quite, well equipped and well located. Very good value quality-price Personnel little bit rud but still acceptable
Good breakfast, quiet spacious rooms, friendly personnel
Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security. View was great of the Arch and river
The warmth and friendliness of the staff. The hotel was very clean and nicely decorated. This experience exceeded my expectations.
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
This place was fantastic. Everything from the room layout, to happy hour, to facilities provided. Nice, welcoming staff and very clean room. Parking. No options for parking but I get it...it is downtown STL and options are limited. Just pricey to valet your car.
Very spacious suite. Excellent breakfast buffet. Great food at attached restaurant , Robust. Friendly helpful staff. Overall one of the best hotels we have ever stayed at. Will definitely stay here again.