Location, close to metro and city center The bed was good Ok for a short city trip to Hamburg Friendly staff Very loud at the street side No airconditioninig, gets hot in the room There was construction work on several floors, starting from early morning, even on Sunday, creating a lot of noise
Good breakfast, comfortable bed, plenty of parking, just opposite public metro and walking distance to Hamburg Messe. They have a lie-in service on Sunday which means later check-out. Although my reservation said no smoking, my first night was in a room that clearly had been a smokers' paradise. They changed it the next day.
Reasonably sized room. Beds were not in very good condition. Pillows were too soft and there were no additional pillows available. There was a renovation going on in some floors, and thus there was some mild drilling noises etc. in the morning.
Clean, convenient, but not cheap.
I booked a double room which was big enough, considering the affordable fee. The breakfast was not included, but anyway the fee was very reasonable.
Very friendly staff No free WIFI
The staff was helpful. The free wifi on the lobby was for only 30 minutes but they provide you additional bouchers if needed.
It was good hotel for this money in the Hamburg Ingen ventilation in the room.
the town - I love Hamburg!!! It could be cleaner but was okay
The staff humoured my desire to try out my german, but could correct me with english when it all went wrong. the code system for access to the hotel was a really good idea. very hot, but the weather was unusually warm.
Spot on, excellent location and excellent value for money.
Location and cost-performance Showers could be better
Location and facilities are good value for money.If you are planning to visit the RLD then this is the Hotel to stay. Easy check in and out, excellent value for money. Access from the airport via bus and rail is easy, the hotel is located close to the rail station.
It was convenient for the shops and restaurants
The rooms were comfy, comfy beds and pillows, good bathroom and awesome that check out time was at 11 not 10am Not being informed that we had to bring our own blankets was not cool, but worked out ok.
The money, it was really cheap and (if you don't mind being in the heart of the red light district) it's a good location. The rooms are very basic and smelt like stale cigarettes.
The location of the hotel was excellent, and the shower worked well. The room was poor probably €20 per night would have been about right.
The location is excellent, just meters from a U-bahn station, and within walking distance to downtown and the main train station. The bedroom and bathroom were newly renovated with a modern designer decor. Free Wifi was only available in the lobby area, but not in the rooms.
I want to do special thanks to staff who are so friendly and helpful. Location of hotel is very good, just near Tor Station and underground. City center is just a few minutes far from hotel. Bathroom is very little and room too. The room smells a little and...I don't like moquette at all!
small shower space
Good selection of breakfast, good location The room is very small. Too small for the 4 star hotel
In Grand City Hotel Berlin I liked hotel staff, they are all very kind and helpfull and I liked location because it's 1/2 U-bahn station from the center of the city. Also, I would like to tell that buffet breakfast was excellent.
Clean all over Servicemined staff No there is nothing to complain about
Good location ,helpful staff , very clean , secure ,excellent breakfast !
The quiet locality, very good brekfest - frendly atmosphere paied car parking
The reception was extremely friendly and was quiet and cosy
very poor value for money
The hotel is really good. Breakfast - excellent! Room - comfortable. Separate toilete and bath in the room is rather strange detail.
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
the location of the hotel nearby the city center/shopping area - the breakfast buffet
Excellent sound insulation. The staff are courteous, the location is very good, the breakfast is ample and the beds are firm and therefore very comfortable. The TV selection is very limited and the quality of the reception is poor - or maybe it is just time to replace the sets. It would also be good if there were Internet access form iPads in the rooms as well.
Location was fantastic.Breakfast quality and selection was exceptional.
The breakfast, the room, the location, the free city transportation No
I was very pleased that when we arrived the temporary bed and crib for the baby were already in place. A nice touch.
The location; facilities and hotel staff No
Location, Internet does not work,stay 4 nights and managed to be connected 1 hour. Same was reported several times to the hotel's front desk.
Very good breakfast! No
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
Exterior design of building and interior design of rooms and communal parts. Breakfast buffet varied and plentiful.
Building, architecture, interiors, brunch, helpful and positive staff. Cocktails at the bar deserve to be better. Lighting there was poor.
every thing a very spesiel hotel
They had blocked funds in my credit card for two weeks as guarantie of stay, and asked to pay final bill when leaving. In result I have to spend double price
Excellent. It was four star and the price was 3 star but I believe that this was the hotel had just opened. I suspect that the price will increase.
Everything was good but the breakfast was excellent
Beautiful Hotel combining "old" stones to modern/design furniture. Very clean, quite and staff very friendly. Great lounge bar and Restaurant is excellent. Location is ok as well, walking distance to centre +/- 20 min, but S-Bahn station just around the corner.
The restaurant was fantastic. Excellent food & service. breakfast was a bit expensive and free WIFI only available in lobby/bar.
everything was great
Water-tower location and design/decor. Location is hard to find (if driving, get detailed instructions) and a bit of a walk from the center.
Staff were extremely friendly and welcoming.
It was convinient and close to my final destination. The location was what made me book this hotel.
Clean hotel, close to restaurants and near Hamburg Airport.
I came to hamburg to see World Championship in Basketball which took place in Hamburg Sport Halle no, nothing
Quiet, large room with windows and excellent heating
Very nice and service minded personnel.
Large, clean and comfortable rooms, warm ambiance and hospitality.
The location of the hotel was excellent as I arrived by train and departed by train. The reception staff were helpful and were able to answer all of my queries. The room was fine and the bathroom was clean. The location to the shopping centre was also good.
I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area not applicable
The rooms was very nice, the shower was good and the beds were very comfortable. Everything was working fine. It would be nice if the bathrooms had a bath as well as a shower. I thought it was quite expensive seeing as it did not include breakfast in the price.
location is just great
perfect position, you can walk everywhere or have the underground infront of the door
location, location, location.....also rooms were very clean and comfortable. all in all definitely a pleasant experience
Hotel is excellent value for money. Rooms are modern and clean. Staff are very efficient and the hotel's location beside the Railway Station and only 10 minutes walk from the Rathaus is also a plus point.
Good location, great breakfast
The room was clean and comfortable and close to the station
the location, the excelent rooms suggestion for improvement: one more door between the isle and the bed. It is pretty noisy when people are passing outside you door.
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
Spaciousness, decore, location, staff, facilities all excellent
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
The staff were very helpful at all times and we would be likely to use it again if visiting Hamburg.
My dates of arrival were incorrect, the staff was very helpful and pleasant and made the necessary changes.
Clean efficient service accompanied by wonderful design and proximity to the best that Hamburg has to offer. The keyboard at the Business Centre was Swiss (I think) - optional "western" keyboard for English/Australian travellers would be practical.
The helpfulness and friendly nature of the staff. Clean and well organized room facilities with babybed Apart from breakfast on Sunday morning being very busy. But that is just a sign of the hotels success!
Have stayed at this hotel for years and always there has been kind of easygoing atmosphere and everything works -
enjoyed my stay but staff not vrey helpful you had to wait a while to be served at the bar and the evening choice of food was not great
My son and I only stayed for one night. The lounge area was relaxing and the staff spoke good English. We did find the hotel rather expensive based on the fact that we were only there one night. The food was also expensive, and we therefore chose not to eat there.
the service in the restaurant. i had to wait 45 minutes for the waitress to take my plates. in this time i did not have a drink and she served drinks to everyone else in there except for me
very nice clean room, good breakfast buffet at great value a very small remark : it might be nice to be able to get some food after 10 pm
Location was very good. 15 minutes to the airport and very close to the motorway. They also provide free transport to and from the airport.
the convience and the value for money
outdoor dining area; size of the room and bathroom
For 89€ the room was maybe the best value for money I have experienced in years (maybe I was upgraded without knowing so)! Quite large room with sofa, a massive and comfortable bed and for a hotel room it had a large television set. Furthermore the room had a brand new bathroom with bathtub - the sink was leaking a little bit though.
Easy to find and close to the airport The hotel sign at the road make it dangerous and difficult to see cars coming from the left. We almost hit a car.
Clean, cozy, comfortable. Very expensive breakfast
It was clean and was tidy with easy access to both the airport and down town There are no "smoking rooms"
The location ,service and the front desk staff especially Alina (forgot her name) to good with very customer. based on the experience, the hotel stay was execellent and will definetly come back in near future
fantastic location, quality of service Single rooms have really small beds I mean smaller then necesary in 5star hotel
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
Good location. Stylish and extremely comfortable room. A lot of space in the bathroom. No Jacuzzi in the spa area. Though I mentioned it was my birthday weekend, there was no gesture from the hotel at all. Unlike other similar hotels.
Friendly,in town centre, nice facilities,very kind assistance on tickets for Musical I find that the bed- room 8105 -near window was a bit poor in condition
everything excellent! no
Excellent hotel, we loved it! The personnel are very friendly and helpful. The location is perfect for access to the city centre and harbour area. The room and bathroom are modern, tastefully decorated, clean and spacious. Small details like bathrobe and slippers for our young daughter made a difference. Fabulous wellness/pool area. Of course if you stay in a 5 star hotel then don't be surprised by the higher price for drinks, breakfast etc. The advantage of location is the restaurants/coffee shops close by where alternatives for eating out is made easy.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
The cleanliness of the room and decor was nice especially the bed was amazingly comfortable.
Fast invoice printing at the checkout.
cleanliness, comfort, quiet, staff shampoo & shower gel replenishment
very clean and comfortable city hotel with good facilities for a cheap price
Possibility to arrive late. Clean room. Additional fee for paying by credit card.
I thought it was excellent. Lift quite noisy and in constant use, day and night.
Special thanks to girls at the reception. Room was tiny, but with all things I really needed (hair dryer, table, chear, shower, wc, mirror...) and without the bulk I did not need; good breakfast; good location - not far from U-bahn and the center, free parking on the street Internet for charge (free internet needed or price of the room should be lower); matress; lack of cake or pancakes at breakfast
Friendly staff. Clean sheets and clean bathroom. Pretty good location. Great value for money -(low season and had a good rate on this website.) Friendly staff - although a bit slow to check in. Hotel Foyer is only accessible up a flight of steps. A nuisance if you have a lot of bags.
nice and big rooms, with everything in there. Not difficult to reach with public transportation. nice staff. The area in which it is located is actually kind of depressing, but that's not a big deal. Wireless signal doesn't reach some floors, so if you want to use internet you should go downstairs and pay.
Very clean. Great value.
location, room interier,
The receptionist That it was also a Hostel - we did not know about that..the food.
I have known this hotel for more than 50 years. It has always been one of the world's finest hotels and remains so. It has great character, a wonderful location, extreme comfort and the best and most personal service to be found.
I really enjoyed my stay there, location superbe, decor and service/staff excellent. apart from the fruit flies which seemed to invade my space every time I was at breafast or diner!!
the location and the comfort the breakfast
This was my fourth stay at this fabulous hotel. The ambiance is superb, the attention of all members of the staff meticulous. I love this hotel and, if my age(80) and health allow, I may return next year.
The Staff was extremly nice!! During my stay it was extremly crowded because of a special event in the hotel. It is a pity that the bar is not -non smokeing-!
service of staff and quality of the hotel in general are excellent.
The hotel staff were without exception extremely friendly, courteous and helpful. We thought that it was time that an investment was made in new beds.
Room was spacious, well equipped and clean Breakfast is reach and fresh Hotel wifi was good checking emails and that's about it. Continuously disconnecting with subpar speeds. While it was better on cable, it wasn't much better.
wonderful room and view; great breakfast no swimming pool or exercise opportunities
One of the best hotels I've ever visited. Top location, top rooms, top service. period. It's become my Hamburg's favourite.
consistent, excellent service despite changes in ownership over the years
Our stay was good. Very nice, comfortable rooms of good size. Nice beds and bathroom. Good services. A bit far from the city centre (10 km)
nice staff and service clogged sink
Absolutely great hotel! Perfect for business and leisure. The room was spacious and very clean. The hotel is functioning only since 6 months - we loved it! The hotel's interior design was very nice, the room's - as well. Great facilities for small children - finally a proper baby bed and not the usual camping beds! 1. The breakfast was nice but not matching the rest of the hotel's features. 2. It's 13 km away from the city centre - you definitely need a car.
Clean and nice Hotel. Staff helpful and kind. Good connection to the city center by bus.
Room was already prepared although we arrived 9 am at the hotel. Coffee machine/ tee facility in the room missing
clean and very friendly workers
All staff were very friendly and helpful.
although it is right beside the airport if you keep the windows closed you would never guess they do have a shuttle to the airport but when i booked it and have this mountain of luggage at the door you have to hump all that one at a time by yourself over to the lobby of the adjacent hotel, while the staff stand there and watch you... and the driver said oh my heavens they should have just called we would have stopped right in front of your door... so insist they call and ask !!!
Small family style hotel close to the airport. Excellent breakfast buffet. Wireless internet a bit wonky in rooms but fine in lounge. An outside setting area or bench would be great...
The staff is very kind and gives some good service if you ask. It is very near to the airport. So if you arrive too late or want to catch an early filght, i strongely recommend this hotel The WIfi wireless internet could not be handled easily. The heater is not so good. A little bit cold.
The room was greate and the staff was very polite The breakfeast could be better
It wase in the nabohod of the Airport A bigger selection at the breakfast
Within walking distance of airport
The schuttle to and from the airport was on time and there were enough seats for the passangers.
Pleasant, helpful staff. I thought the price of the room should have been lower.
Location, friendliness, airport shuttle price of (optional) breakfast
It is nearby to both the airport and the train with the possibility easily to go to the center of Hamburg An extra amount for breakfast