Overview

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Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Comfort

Etruria Hall, Festival Way, Etruria, Stoke-on-Trent, ST1 5BQ, United Kingdom
+44 178 260 9988

£54+

Overall guest ratings

8.1/10 Excellent
Based on 1,081 reviews

Review highlights

  • 9.2
  • 8.4
  • 6.6
  • 6.5

Good to know

  • Accessible parking
  • Professional service
  • Friendly service

Nearby

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    About

    The Best Western Plus® Stoke-on-Trent Hanley Moat House Hotel is a four star hotel ideally located within the heart of the Midlands, a short drive from both junctions 15 and 16 of the M6 (and 10 minutes from Stoke itself), within easy reach of Manchester, Nottingham East Midlands and Birmingham Airports. That's great news for anyone who's jetting off on their jollies or returning from a distant getaway. Of course, a number of local attractions such as Alton Towers and natural beauty spots in the Peak District make the hotel every bit as convenient and attractive for 'stay-cations' too! Purpose-built to include the facilities you'd expect in a modern hotel, the Best Western Plus® Stoke-on-Trent Hanley Moat House Hotel boasts full leisure facilities (indoor heated pool and air conditioned Gymnasium) to compliment the comfort in all of the bedrooms... as well as the atmosphere in our Viva Bar and Brasserie which both offer something to tempt every taste! Restaurant closed all Friday & Saturday nights in December 2016 for Christmas parties. Restaurant also closed December 25, 26, 27 & 31, 2016.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Sauna
    • Free parking
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Spa
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • Safe
    • Pets not allowed
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 1,081 reviews
    • 9.2 "Terrific location."
      8.1 "Great parking, according to 81%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
      10.0 "Easily accessible by car, said 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.3 "83% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 7.5 "High comfort."
      9.3 "93% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 7.0 "Internet works."
    • 6.6 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      6.3 "Only 63% said rooms were clean enough."
    • 6.5 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 6.1 "Average value."
    • 5.7 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
      5.4 "Only 54% said beef and steak dishes were good."
      5.0 "50% thought the snacks were adequate."
      5.0 "Desserts were ok, said 50%."
    • 5.5 "Vibe was decent."
      6.0 "Only 60% thought, the hotel was stylish."
      5.0 "50% considered the lobby entrance to be so-so."
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    Overall rating

    8.2 Excellent
    Based on 605 reviews
    • 9.2 "Terrific location."
      8.0 "Great parking, according to 80%."
      10.0 "Easily accessible by car, said 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 6.8 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.8 "Average comfort."
      6.4 "Beds were acceptable for 64%."
      5.7 "For only 57%, the noise level was all right."
    • 6.5 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.7 "Only 67% said rooms were clean enough."
    • 6.0 "Average value."
    • 5.7 "Food is average."
      6.1 "Only 61% were satisfied with the menu."
    • 5.6 "Bar is ok."
    • 5.2 "Vibe was decent."
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    Overall rating

    8.0 Good
    Based on 259 reviews
    • 9.1 "Terrific location."
      8.0 "Great parking, according to 80%."
    • 8.1 "Great service."
      8.0 "80% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 7.7 "High comfort."
      7.2 "72% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 7.6 "Good breakfast."
    • 7.1 "Nice rooms."
      7.2 "72% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 6.3 "Pool is mediocre."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.8 "Average value."
    • 5.2 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
    • 5.1 "Vibe was decent."
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    Overall rating

    7.8 Good
    Based on 216 reviews
    • 9.1 "Terrific location."
      8.2 "Great parking, according to 82%."
    • 8.3 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 7.8 "High comfort."
      7.3 "73% said the beds were comfortable."
      9.4 "94% thought rooms were spacious."
    • 7.6 "Good breakfast."
    • 7.1 "Internet works."
    • 6.8 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 6.2 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.5 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
    • 5.4 "Bar is ok."
    • 4.9 "Vibe wasn't good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Accessible parking"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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