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The bed and pillows were awful.
The staff had us in a very clean room quickly. We paid a bit more for a nicer place. Very comfortable beds. Had a little trouble figuring out the HVAC.
My family stayed there the Friday night before we were to visit U of Akron. Rooms were clean and comfortable. Queen beds were nice. Doubles are just too small. Nice updated bathroom. Staff was friendly. Free bottled water at check-in. Breakfast was good with a nice selection. We all found something we wanted. Made our reservation through a third party with no problems. Convenient to U of Akron - just a short drive down Rt. 8 to get there. Also convenient to the Ohio Turnpike exit. Very minor dislikes. Odd massaging shower heads provided either a stream of water like from a garden hose or a ring of water with absolutely no water in the center of the ring. Also, seating in the breakfast area was good for small business groups to collaborate around a common table while eating , but my family just wanted to watch TV while eating and the seating made that difficult.
Staff welcoming & helpful. Room very clean, large & well equipped. Breakfast was a cut above any hotel hot breakfast buffet we've experienced. The cheese omelets were great, oatmeal with all the trimmings and good variety with something for everyone.
Good amenities, especially the pool for the kid. The beds we too firm
Seems like an aged hotel. Not consistent with other Staybridge Inns. Noisy wall A/C unit resulted in really poor night sleep.
Staff was outstanding. Very friendly and ccourteous. The room had a broken sink plug and broken bathroom fan.
The hotel had a full kitchenette with a large fridge, sink, burner, and microwave. They also had glasses, silverware, plates, bowls, pots, pans. I like having the option to cook my own meals at a hotel. My 3 month old slept for 8 hours in their crib. Because they had an ice maker in the large fridge, they did not have an ice machine so we had to wait to make ice. They also did not have a vending machine. Overall, the pros outweigh the cons of this hotel.
The staff and the rooms The maid came by at 0930. I asked her to return later as my wife was still in her nightgown. When we returned at 2100, nothing was done. She never returned.
Cleanliness, comfort Had to call the front desk at 3:00 am because of noisy guests in a surrounding room. They were unsuccessful in getting them to be quiet, we had a sleepless night.
The staff was nice and the rooms were very nice
This guest did not leave comments about this hotel.
Spacious. Bed and pillows were very comfortable. Bathrooms should be exhausted.
This guest did not leave comments about this hotel.
The location was ideal for where we were. Loved the suite feature. The beds were AWFUL. The second worst hotel bed I've slept on. I think they know it's bad b/c they attempt to rectify it by putting a slim mattress pad over it, which helps little to none.
Room was spacious and comfortable and the staff was helpful and super friendly no
I was a little bit leary going in because I had to pay extra for my breakfast to be included with our room rate. It was well worth the extra money paid, though. The breakfast was more than the standard hotel continental breakfast. They had several hot options to choose from plus a few cold breakfast options for tbose who like a lighter breakfast. The beds were comfortable and the rooms were a decent size. The staff was very friendly and helpful. I highly recommend this hotel for families or business. Nothing
Starbucks coffee for purchase!!!! This is always a plus
It was a pleasant stay with friendly staff and a clean room. With a good breakfast, a newspaper and hot coffee I was a happy traveler.
They never refunded my deposit
The staff went the extra mile! They were always polite, helpful and professional. The pool and hot tub area was very nice and clean. Unsupervised child was horrible. They were diving, doing backflips any just being down right rude. I understand you will get splashed but I got ambushed! They clearly did not want me in the pool. I went to tell the front desk but they were checking in a team sports team and were swamped.
Clean. Nice people. Decent location. Price was good. AC seemed to blow across the bed....
The bed was very comfortable.
Loved the small wet bar with a sink and the fact the suite had doors that closed to a separate living room. These two things make traveling with an infant so much easier! Also very good food from the restaurant downstairs. THe surrounding town is quaint and there is plenty of green space to walk your dogs and stretch your own legs after a long travel.
The Sheraton at Cuyahoga Falls was great. Rooms are super clean and really well put together. The staff was super friendly. I really like the overall feel of the hotel. Will absolutely be back.
The restaurant at the Sheraton, Beau's, was exceptional. The food and service were above expectations, but the highlight was the view! The restaurant is positioned over the Cuyahoga Falls and the it is the most relaxing scene to dine by. Wonderful!
Pets allowed, and they were very friendly about it.
A very enjoyable experience. Room was very clean and all the staff very friendly. Beautiful outside area with the cascading water. Very nice pool. Great room service. Very nice restaurant & lounge. Nothing really.
Beautiful river view every morning at breakfast. Room was a great space with 2 tvs, separation b/w bed & rest of suite. Clean. Courteous staff. Courteous staff with exception of one hostess (Sunday 11/13/16, 10am) at the restaurant who didn't seem to know how to greet me. Not sure what that was about.
The room was clean. The wifi was fast. The owners were cooperative. Lacking privacy. No food except a marginal breakfast called continental. No iron in the room. Sofa was small and uncomfortable. No locker to keep your valuables in. 90$ was a very high price for this room. I stayed in Hilton Garden Downtown Cleveland at the same price for a month before shifting here.