Overview

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Mercure Surabaya

Jl Raya Darmo 68 - 78, Surabaya 60264, Indonesia
+62 315 623 000

£32+

Overall guest ratings

8.7/10 Excellent
Based on 1,622 reviews

Review highlights

  • 9.2
  • 8.7
  • 6.3
  • 5.5

Good to know

  • Professional service
  • Nice building
  • Friendly atmosphere

Nearby

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    About

    Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, next to consulate and government offices, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 12 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Car hire
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Child pool
    • Beauty salon
    • Cable or satellite TV
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Terrace/Patio
    • Express check out
    • Free Internet
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 1,622 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 8.7 "Food is delicious."
      9.2 "92% loved the menu selection."
    • 8.4 "Location is great."
      7.1 "71% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.1 "91% found the grounds to be nice."
    • 6.3 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
    • 5.5 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 4.8 "Pool is below average."
    • 4.3 "Wellness & sports facilities were not very nice."
    • 3.5 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    Based on 389 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Location is great."
    • 8.4 "Food is delicious."
    • 8.2 "Breakfast is good."
    • 6.4 "Rooms are ok."

    Overall rating

    7.6 Good
    Based on 502 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.5 "Food is delicious."
    • 8.1 "Location is great."
    • 7.9 "High value."
    • 7.5 "Good amenities."
      7.4 "74% thought the building was wonderful."
    • 6.9 "Vibe was decent."
    • 6.2 "Rooms are ok."
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    Overall rating

    7.9 Good
    Based on 632 reviews
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.9 "Food is delicious."
    • 8.4 "Location is great."
    • 8.1 "Generally very clean."
      7.8 "78% said rooms were clean."
    • 7.7 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 6.8 "Rooms are ok."
    • 6.7 "Vibe was decent."
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    Overall rating

    7.9 Good
    Based on 97 reviews
    • 9.2 "World class service."
    • 8.4 "Location is great."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Nice building"
    "Friendly atmosphere"
    data provided by TrustYou

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