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Nice oceanfront view. Right on the beach. Loved the tropical sno stand. Kids loved the mini golf. Pools not cleaned enough. Construction going on. They changed full size refrigerator to very small compact one.
I liked the cleaningness Didn't like that the office checkin was a bit far off, it shows a disconnect btw management and clients. Didn't like that the hotel didn't offer any water spots like jet ski rental or boat rentals. Didn't like the fact that there was no decent restaurant in the facility for breakfast, lunch etc. It meant you needed to leave the hotel often for quick stops which takes the relaxation out of the vacation
I pretty much liked EVERYTHING, the bed was amazing , the view was beautiful access to the bear and the pier was perfect. ...
Excellent room and right on the beach.
Room was clean, comfortable bed. Very nice view from balcony, grounds were well kept. Would liked to have had a hot tub available.
The hotel is right on the ocean. We loved our ocean view with the balcony. The room was also renovated and very clean. The pier was great for sunsets. The toilet was leaking and the sink was hard to get to. The shower was difficult to turn on too.
I liked that they have their own pier. And are right on the beach. The room was nice. Outward appearance of the hotel is not very nice. Elevators smell so do the staircase. Pools are nothing fancy. VERY limited parking
Clean, nice rooms, beds were very comfortable. Easy access parking. Beautiful views. Will definitely go back. No hot tubs. A lot of construction goi going on.
The view from our room was just simply amazing!!! Loved it! And the staff was so friendly and helpful! There was a stain on the comforter, but wasn't a big deal, we didn't even sleep on that bed we wanted to sleep on the one closet to the ocean anyways.
Location, ocean front view from the room, room cleanliness. We will be back! Constructions and lots cigarettes buds all over the beach area.
Nothing Paid for a room and didnt get what i paid for
Was a clean and nice room Staff were horrible.
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
I loved everything about our stay. I will definitely be staying there again. Even though it was just my fiancé and I this place suits whether it's your family or romantic get a away.
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
Great place to stay ocean front views are gorgeous
On the beach The entire hotel was Filthy and smelled horrible
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
The public areas and amenities are fantastic. Definitely the best option (ONLY option) for luxury accommodations in Myrtle Beach. The room was clean, but spartan. It did not match the look of the rest of the facility and definitely needed updating.
We were first timers to Myrtle Beach and since it was a short trip we were wanting to splurge and not drag our camper. We were beyond pleased with the value of this Resort. We had a fantastic Ocean view at a really nice Resort for not much more than the local campsite. I would for sure recommend staying here if you are not into the "Ocean Dr. strip scene" because unlike the hotels there you have privacy. The pillows they were too flat!!
This is what you expect from Marriott. Beautiful Ocean Front Property just steps from the ocean. My adult daughter and I were upgraded to an ocean view room that was fantastic. We enjoyed the Spa here very much. The staff was attentive and helpful. Added fees. Pay close attention to the fine print. There were many additional fees that add up quickly.
Room needed updating. Pillows were small on beds. Outlets were very old and some even looked to be a hazard. TV was older tube flat screen. Could see in other rooms that some had been updated, but not all. Stove had visible rust on the top. We had 4 women in the room and had to ask for extra bath towels every day. That process usually involved 2 calls to the desk at least an hour or so apart.
The kids loved the pools The lazy river was cold and dirty
Layout of the suite was fantastic
Nothing The bed was line with wool and bathroom tub and sink was stop up
The location, comfortable, great price The lazy river was to cold and a little dirty
The room had excellent views. It was clean and the staff was very friendly. The breakfast buffet was also very good. Our cable was fuzzy and the room could use paint but those are minor issues.
Close to beach and easy to park Elevators were slow slow and slower, cleaning staff wakes you up too early no do not disturb tags to put on door,
The location and the amenities like the restaurants inside the hotels The villa we rented was outdated, looked old, had a dead water bug when we walked in, wasp nest on our patio, patio was not upkept, I wouldn't stay in the villas again only in the embassy suites on Kingston plantation
that they offered shuttle service to thier spa and pool area and other local businesses that were near the hotel the staff was impolite when asking questions about the room..when asked if there was an open room they seemed a little distracted from me and it appeared that were more concerned with getting people checked in then worry about the problems.. plus they wrote down the wrong room number for me and had to go back into the lobby and get it rechecked which went a little bit more smoothly with a different person assisting me
Loved location. Shuttle available. Maintenance had to come and change filter for ac. I ook a while to cool the room. Worst part of the trip: dirty coverlet at foot of bed and dirty bolsters had been taken off the bed and put in closet. I like Kingston plantation but I would not stay at the South Hampton again if possible. See above
The villa was great didn't know what it would look like. I didn't like that we couldn't have the pleasure of eating the breakfast and the happy hour at Embassy Suites, but got to enjoy the other perks they offered. I was a little disappointed about that . Was our first time using Kayak.
it was great but the beds was hard and the elevator was very slow and had to go alway downstair to get ice and had to go to the lobby too use my computer and why if u live at the south hampton u cannot go to the north hampton to us the inside pool u have to have a key thats not fair. a few thing the secod bed room have a double bed and it hard and elevators are slow and the ice machine all the way on the first floor and you dont have ice makers and etc......
the overall stay. it was like a home away from home location of the pool
This property was great. Beach was large, many pools on the property that could be used. Everything was clean, well manicured and inviting. My only negative comment is that you have to be very careful navigating the property. Especially at night it can be very confusing. Make sure to follow the signs very carefully.
The location is great. The grounds were beautiful and well maintained. The accommodations were great and clean. The add on resort fee.
Great facilities and a lot of fun. There was a kids club for the little ones. Beach was wonderful. Our side view of the ocean was great. Staff at front desk was super and we had daily maid service. My twenty something kids had a blast but it's better if they are over 21.We asked for a grade A efficiency and Gita great room! Sofa bed was just ok.
The amenities were nice. The rooms were outdated. My room didn't have pictures on the wall. It could use some upgrades especially for the money they're asking.
Liked that it was on the beach We didn't get the room that we asked for so that was a big disappointment right off the start and they wouldn't change us rooms. The room we got had a funky smell and they never cleaned it very good. It was just awful. Not staying there again.
I loved the fact that we were right on the beach, and that there was swimming pools also available. The hotel is worn. It was somewhat clean, but paint was chipping, carpet needed to be replaced. There were no hand towels or wash cloths in the room. They did not make up my bed, but others that I was with had theirs done.
It's a pretty bad resort that doesn't compete with the cleanliness and basics that are found in your average Motel 6. Even for a room with a kitchenette, there was no couch, A "kitchen table" that could only fit a laptop, and loud music, and fireworks late at night. If you're coming to relax and catch up on sleep, this is not the place to be. The carpet was absolutely disgusting.
The expedited maintenance service and having a confirmed reservation. Air conditioning was good. Proximity of beach and hotel. Though I was fortunate, there were many people waiting in the lobby whem I arrived to get a room or were complaining about there rooms. One lady was waiting for a room for a over an hour and the gentleman told the lady there were 49 rooms that meedes to cleaned and that it takes awhile....The rooms smelled terrible. I booked 2 identical rooms and both were different from one another. Tvs were dated, bathrooms were too small. There was no shower curtain in the bathroom and a missing light fixture. Maintenance handed me a curtain to put up myself and as far as the light fixture...maintainance told me they are beginning to phase them out of the rooms. Finally parking was very difficult.
We enjoyed the view of the ocean and the quick beach access. We did not enjoy the broken heater/air condition unit. The toilet hose springing a leak and soaking everything. Tv did not work and the hot water in the shower was out for two days.
Great beachfront location. Close to the boardwalk. Exterior of build and grounds well-maintained. Excellent parking. Housekeeping non-existent- our room was never cleaned once during our 4 night stay. Many interior maintenance issues: clogged sink, loose toilet seat, broken shower faucets. Janitorial staff brought dumpsters of trash down in the passenger elevator with the guests onboard - YUCK! People on our floor were taking their own trash out because housekeeping wasn't doing it. In our opinion, with the exception of the pool guy who was amazing, the rest of their housekeeping and maintenance staff should be fired. Also, the wifi was useless. And he cable tv reception was always fuzzy.
Strong odor of Marijuana, the halls were so hot, we supposedly have a free rental DVD to watch when we got to our room the DVD player didn't even work and the TV was fuzzy. The indoor pool and jacuzzi room had the strongest smell of chlorine. It also said the it was opened from 9am to 10 pm when got there it was about 4pm and the door was closed. Also only one maintenance guy on 2nd shift for 3 buildings.. The FIRST & LAST TIME!!! Never Again!
Carpet was damp and musty
Heat did not work toilet problems we were ignored because we booked through a travel agency and not hotel
I love the how would Der full the maintenance workers were. They were friendly and willing to go the extra mile to make sure everything was the best they could for us. The cleaning people were fairly friends day too. It was within walking distance to food and the boardwalk. The beach was clean and enjoyable. You can get free red box videos while staying. The WiFi doesn't work at all. It did t matter where we were we. Old not use the WiFi. Therefore we couldn't do any of the work we needed to do. Since it was advertised it was very aggravating. We had to use our phones as hot spots, using our data or go to Starbucks. This is not convenient when you have work that needs to be done. The rooms are way out of date. Though they were clean, they may have never been upgraded since the building was built. The pool and lazy river were dirty.
The location is top notch. Easy access to beach and other food and activities. Room elevator dirty- roaches in bathroom, sticky sheets, lots of smokers everywhere in hotel, pool.
On the beach Dirty, found several long hairs in the shower. Someone's left overs were still in the refrigerator and it smelled. It took the refrigerator over 24 hours to get cool. No ice in the ice machines (they had two). Out dated. Only one elevator and it was very slow and old. I tried to get my money back, was refused. No internet access even though it was listed as an amenity.
Nothing. This hotel had no iron or ironing board in the room. You had to put a deposit down to get. It had no coffee like most hotels. It only had a coffee maker. When we got there, the phone didn't work, 3 out of 4 burners on the stove didn't work and the coffee maker was leaking. The pictures on the internet makes the room look great. But they were not.This was a third world hotel. The party I was with had bites all over the body when she woke up in another room. The hotel moved them to another room and said it was bed bugs. The GM was supposed to meet with them and didn't. Then the hotel reversed and said they didn't have bed bugs.
I liked the cleanliness. The onecif the staff member was no friendly...
The location was close to an event I attended. Everything was dirty and outdated. Ocean view is not enjoyable because the balcony is so ghetto looking. This hotel is ghetto.
The space The water pressure was very weak and encountered a few roaches.
The staff was very friendly and showed great concern and compassion. When we needed something in our room they quickly brought it to us (i.e. toilet tissue, trash bags, etc.) Breakfast buffet at the restaurant was delicious. The only thing we didn't like was not w/ hotel but with the booking. When we arrived we were told we owed more money even though my confirmation showed everything was 'paid in full'. It was also a different amt from what was deducted from my credit card.
Location was great..lots of pools/hot tubs..seemed like they had a lot of activities going on for guests n children.. Wi if service either dud not work or was unbearably slow in our room....
Spacious, comfortable rooms. Poor parking. Water pressure in the shower was lacking.
Everything The only problem was I couldn't use my chair float for the lazy river. We had young children and it would have made it much easier when they fell asleep to be able to use my float. I have used it before at other hotels so couldn't understand why not here!
Excellent location about 15 minutes from airport. Minutes from 'restaurant row' and well situated for access to a great variety of the areas best courses. The rooms are spacious and parking is conveniently located. Staff caters to your every need.
Great location. Pushed the timeshare to much. We were in myrtle beach to shop,eat,and enjoy family time. Guest relations person would not take NO for an answer. Scheduled a time for us without our approval and called to tell us about our appointment.
The location. I would have preferred to know they would be making a sales presentation
It was beautiful. I liked everything about it. I will definitely stay there again. I've already been recommending it to friends. Thank you. Hotel Employee There was nothing I disliked.
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
The view was amazing and room was very clean Making requests was not effective and weren't honored
Staff was very friendly No late check outs
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
We didn't come with our kids, but we will definitely be coming back, and feel comfortable with bringing the kids. Everything was amazing, except the towels. That's literally the biggest complaint we had.
The many pools, especially the kids area. The sofa bed was awful, we couldn't sleep on it the mattress was practically nonexistent. We were so far from the ocean we had to drive. Only a few towels were provided. we also had to pay to park.
The room was spacious enough for five, no over crowding. Full kitchen with all the necessary accessories. The partial ocean view was definitely partial. Buy the porch was large enough for everyone to sit outside at once. The shop was actually slightly cheaper than taking a trip to Walmart! The things the lyrics didn't mention in the website, like that they don't provide extra towels without an almost seventeen dollar fee. The extra fee to reserve a back chair or umbrella was definitely not mentioned. While the accommodations were nice they could have put some carpet in the room. I would have much rather had an air conditionined elevator than the smelly enclosed hallway.
I was so impressed. All of the staff were extremely friendly and polite. It felt like home!
The 2 bedroom suit was fabulous, it had a kitchen , fireplace and great view! Only thing I didn't like was there was no fruit,Danish or juice with the free coffee in the morning,
I really enjoyed everything about the Resort, when we arrived they upgraded us so for less than $200 per night We were able to enjoy a luxury hotel. I wanted to stay an additional night but they couldn't accommodate that.
Room was never cleaned correctly. Very disappointed
I really enjoyed the ocean views,as well as the very close beach access. The staff at paradise resort were very friendly and accommodating. The only thing I didn't like was the hotel restaurant was only open during daytime hours.
Everything was great!!!
It was greate!
I like the rooms and the facility. Parking was a bit challenging, but overall it was OK
The room was excellent with an indescriable view. the staff was helpful and always ready to help. we would love to come again.
it was not wirth the cost.
We were glad to find a good room at a reasonable price considering the holiday. N/A
The only part of our stay that I would have any complaint about was that the room we were given was not ready. The cleaning crew came in promptly and did a great job. Other than that, we loved our stay and would stay again. I was told by booking.com that my card would not get charged until I checked in which was not true and I was quite upset because I had planned to pay in cash.
The room was spacious enough for the price. The pools were small, but surprisingly uncrowded during what could have been a busy weekend. The rooms could use updating-- they were definitely showing wear and tear and looked worn. All facilities could have used a better cleaning really. Also- did not know upon booking that they require a $100 deposit, took several days to be returned which was a totally unexpected inconvenience.
I loved the comfort of the rooms and the helpfulness of the staff. The family atmosphere and the pools are awesome if you have smaller children.
Harbour lights is close to many attractions at the coast. It has a indoor/outdoor pool, lazy river, bar/grill, spa, pool tables