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The room was well-appointed and bed was very comfortable. It took me getting angry with hotel management to get basic necessities replenished including soap, shampoo, tea, and towels. My husband actually had to dry off with a hand towel at one point. And in an attempt to rectify the situation managemebt delivered a martini tray, including a full-sized bottle of vodka, at 9:30pm on the Sunday night before our checkout. As I'm not a raging alcoholic and was originally requesting things like camomile tea, this gesture struck me as odd and misplaced. There were other little things which occurred throughout our stay, and individually these things would have been negligible. It was the combination, however, which made for an overall negative & frankly unpleasant experience. At a $300 price point, providing the basics is an absolute necessity, but going above and beyond the basics is an expectation. I very rightfully held this hotel to a standard higher than the average budget motel and not only did they not deliver, they fell far below.
Beautiful clean and great location overall it was a great stay but there was one minor thing that left a negative impact The airconditioner had some issue it was very loud all night. It was very hard to sleep as the air would roar every 30 seconds there was obviously some mechanical issue as an interior architect I know this is not normal. We woke up every hour thoughtout the night making our stay a horrible experience. Beside this it was a great stay.
Pool area Gym was small for such a lux hotel
Had to cancel due to hurricane. They charged us for one night and wouldn't budge on the policy! Unwilling to negotiate or work with us on policy due to hurricane.
New facility, nice rooms, cafes, views Need a more professional greeting staff at front desk. Was nice but different.
Very clean and quiet Nice location Paying $14 to self park in a free garage
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
Location Paid for bed and breakfast but did not receive breakfast included.
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
Nice view, clean rooms Staff was a little difficult and bathrooms doors do not provide much privacy.
Liked the location. Decor. Pool area. Drinks at the bar were not very good. Bedding was not comfortable.
The view was spectacular. I will recommend this Resort!! Everything was lovely!! Nice people,service was great.
The atmosphere was very good and the breakfast and poolside dining was good. Yes that there is no way to get into the ocean due to the errosion and the large amount of rocks inbetween the small beach and the ocaen.
Came for business. Had breakfast. took time to rest at beach no. perfect experience.
Comfortable Beds and The pool, Gym, and bar area. Ironwood -restaurant on-site- food was awful. We both had fish and it was not good. Also, very expensive for bad food.
We had an awesome corner room with a balcony that normally costs $500.00 a night. We paid only $150.00! A Hotel employee knocked on the door @ 10AM asking what time we planned to leave.Checkout time was noon.
There was plenty to do all day. The variety of venues meant we never had to leave the grounds. The $25.00 per day facility fee in addition to the room rate reminded me of the way airlines try to hide how much you're paying for your ticket. Just raise the room rate $25.00. Also, make sure guests know the tip is already included. We were not made aware of this until our second day there.
There are cute touches every where. The staff was very nice. Muffin in the morning was great. Water front. Simple, clean, affordable, and just what I needed. nothing
I thought the breakfast was weak, for the money paid. But the staff are attentive and professional, friendly! The hotel is attractive, the beds are comfortable enough, the cleaners are very good. It does not have any kind of real gathering place. It's a true "Inn" and not a hotel.
The place was clean. The staff was very helpful and friendly. The location is great if you enjoy the inland waterway. Nearly all the rooms have a great view of the waterway and the pool. The grounds are well kept and the place was quiet. The pillows are bricks and the beds a quite firm (bring your own pillow). The free breakfast and coffee need some work.
Breakfast Bathroom was filthy. Still waiting for the manager to contact me about the bathroom being nasty. this happen 8 days ago.
The space was nice, as an all suites property, the room was a decent size for more than an overnight stay, Numerous maintenance issues were obvious and inconvenient. AC ran continuously without changing the temperature, and intake vent condensed water and dripped constantly into the living space in front of the changing area and bathroom. Several electrical outlets did not function making plugging any accessories in a real chore.
We checked in on Friday for a 3 night stay for a visit with nearby family. Even though we were on the 7 th floor, the noise from a very busy night club on the ground floor of the building kept us up until 3 am every evening. The night club had valet parking set up near the entrance to the hotel which blocked parking for the guests and left no spaces to park. We will book in another hotel the next time we visit.
complimentary breakfast could be with more choice
Nice and clean, but the bathtub and sink would not drain
no free wireless internet access in hotel rooms! I had less expensive hotels that had free access! and two internet computers in the business center were definitely not enough!
Beautiful room, great area
The staff was very accommodating, and the room was well equipped with comfortable beds and soft pillows. The grounds were well manicured with a very nice pool area. The buffet breakfast was excellent with a huge variety of choices including a chef to make omlelets to order. I would definitely come back again. My only complaint was that while the carpet in my room was spotless and looked clean, my grandson's knees turned brown after crawling on the floor for just a few minutes.
Close to family and dining
Room was very nice. Hotel staff was the best. Reasonable location for the area. Not really a resort kind of place but if you are visiting family in the area it's ideal. Room was very clean and nothing particularly worn that I saw. Right off the highway but we didn't hear any road noise. TV a bit dated. 2 beds + a sitting chair was kind of tight.
restaurant staff in the morning..... dirty windows on the 6th floor - couldn't see the view or take picture
I got a fantastic rate and enjoyed a clean beautiful room for my husband and son. Breakfast was delicious and there was always fresh fruit available in the gym and lobby. Computer and printer was fast and free and the hot tub was huge! My only complaints were that you should have been able to hook up hdmi to the back of the tv and that the beds were small.
This was the worst Marriott propert for the money that I've ever stayed. This was absolutely the worst Value for the Miney
The staff was helpful, breakfast was good, room was comfortable, our stay was rather short but we feel absolutely satisfied with what we got for our money. There was initially a problem with overcharging against the booking.com prices, but that was resolved before we came, and later some 2 amounts were pre-authorized on my card account within the first couple hours of our stay at the hotel without explanation.
the suites were very nice and the pool area was well maintained. There was always a pool atendant about bringing u fresh towels.
Very nice big room, well furbished and modern. Awful location, close to the highway and a major crossroad. Level of noise in the room was quite high even well isolated.
The bedding was dirty and the front desk charged me two extra nights in error
Rooms were clean and great hospitality I didn't like my truck getting broke into. We had to find a differnt hotel to stay at. I wont ever stay at this location agian.
The mattress was awesome. I will look for tempupedic mattresses in the future! The lobby was pretty except the staff was using 2x4 wood risers for their keyboards painted black. They were worn so paint was missing in places. It was a huge contrast to the lobby. Made me wonder "what else is behind the scenes"? The shower ceiling was so low that none of the steam escaped. Had to shower with the shower door open! Sink was also low -mid thigh. Poorly done remodel. Very musty smell in room. Boring decor in room.
Nice location, cookies, nice staff Ants all over room and laying on my side of the bed was difficult since it's concave in the middle of the bed
The private balcony. The bed was comfortable. I felt like it could've been cleaner.
They did not have a room for our family when we checked in at 9pm. Finally found a room but not the suite I paid for. Room had 1 king bed for my family of four (4)! A/C didn't work. Had to call maintenance (now 11pm and we're exhausted). Ants on the carpet when we woke up next morning. Checked out next morning eventhough I prepaid for 4 nights stay. The hotel is run-down and nothing at all like the photos on web. I will never stay at a doubletree hotel.
Fabulous location for all our needs.
There is a sign prominently displayed at the front desk which states that if you're not satisfied with your stay, you don't pay. Well, I complained about the horrible mattress and other less than adequate features of our room. I received no discount or free stay. Nothing.
The personnel -- especially Courtney were exceptional at customer service and attentiveness. Courtney stood out because she remembered me by name and the reason for my stay, and went out of her way to make the stay pleasant. Plus, a really nice touch to have a varied choice for breakfast and late afternoon snacks and cookies. Just make things more pleasant. Not that I didn't like, but adding hot chocolate along with the coffee and teas and juices would be a nice "touch."
Free wireless internet available in guest rooms; coffee filter machine, with coffee available in guest room, free breakfast. Front door locked after midnight, room key did not work; had to return to front desk to have key card reprogrammed.
We were upgraded to a suite that was amazing. We had two toilets, a huge walk in shower and a separate tub. Thanks Hampton! Nothing
Ease to book
Efficient and clean
We especially liked the cleanness of the room and the whole property. Some of the staff - for example the breakfast-lady - were lovely and wonderful, others at the reception did not smile at all or even made us feel bad with the two little kids we have.
swimming in nice two outdoor pools ,relaxation at ocean beach
The room was comfortable and had a nice view. The menu at the restaurant is a little dated and, therefore, limited. Check in was oddly laborious, so was reaching the concierge on the phone. The toilet did not work and the plumber arrived at 11 pm to fix it but fix it he did.
It is the perfect get away hotel if you wanna be close to home but yet away, I
The staff was excellent, courteous, helpful....they went above and beyond to make sure we were comfortable. Excellent restaurant. Perfect location. Would return in a hear beat!
Overall the stay was relaxing staff very friendly and helpful I had a late checkout due to late flight departure. Beds very comfortable. Nice view lakeside room. Had a late airline departure notified front desk went for lunch returned room key didn't work staff cleared it up TV remote didn't work properly probably just needed batteries...
Brand new everything. I love the area. This Hotel smells fresh, everything neat and clean, They did a great job on this place.
Everything Liked it all
Staff was great. Pool area. Location. No Transportation to the mall or nearby shops
Staff was great. I booked a double double room on kayak and the photos showed a suite of the room I though I was booking.....very misleading! When we got here we were given a single double for two men. Then I was over charged for the first night. You need to be honest.
Location. Near the wedding I was attending The roach in my room!!!!!!!!
Friendly staff Smelly bathroom
Staff was friendly and room was clean but the facilities are not well maintained The entrance, hallways and elevator wreaked of old stale cigarette smoke smell. It was so strong it made me physically nauseous. We also had to park next to a truck with people living out of it in the parking lot. Lastly, noticed when walking by one night that the pool was filled with teenagers at 10pm. It didn't disturb us in our room but thought it was odd.
The beds were so hard my wife and I couldn't get any rest. With what sleep wedid get, we woke up with neck and back pain. We loved the spa, it sure helped with our pains. I would stay there again IF they change the mattresses; and there were no refrigerators; terrible when you wish to cool your drinks. I am 55 years old and my wife is 44.
Lovely room, very comfortable and clean. Staff were very welcoming, friendly and helpful.
When we arrived we had been upgraded. Very nice surprise. No
Clean, comfortable, Starbucks right outside the building. The ad was not clear that the room was only a single double bed. The hotel was kind enough (and had the space) to fix that problem at the same price, but the ad should be more clear.
Friendly staff, pets welcome, large clean room, great breakfast included
Hotel was nice. Staff was friendly after we checked in... We came in for a engagement party. My sister, the mother of the groom to be, booked and paid for the room. When we went to check in they said they needed her credit card and ID in person. First off why didn't anyone or the website say that the card holder needed to be there. Second off if this was a business trip and I didn't have the company credit card, would I not be allowed to stay? My sister had to leave her sons engagement party and drive to the hotel. 30mins each way. While we could not check in and get ready till she arrived.... This was super inconveniencing, and very unaccommodating. I would have used my own bank debt or credit cards if I didn't just have a security breach with my accounts. I felt really bad for my sister and the hotel was super unreasonable to work with any solution I tried to come up with.
Everything was easy. From booking at the last minute to the easy of checking in late to late check out. Room was clean and ready. Caffee was on late.would use them and Kayak again.
Good location Internet did not work loacstipn
The breakfast was quite good, a nice start to the day, I would stay here again in spite of the maintenance difficulties, Our taps were leaking and we had to have maintenance come in twice but eventually the problem was solved. The carpet was soaked for days and at one point we had to bail 5 baskets of water out of the sink before it drained,
Closeness to FAU campus.
Did not offer continental breakfast not even a cup of coffee
I get very annoyed when people rate a business poorly based on services or products they plainly advertise that they DON'T have. Don't rate this a poor hotel because they don't have an indoor pool, or no free breakfast. They never said they did fool. To me this was an exceptional hotel. Clean, updated and the rooms very incredibly comfortable and well furnished. Their Wifi was excellent and the staff was very gracious. The lobby had terrific seating and amenities for the business person looking to relax and do a little work. I wish there were more options for food and drinks. A very nice bar that served light cafe style foods and beer, but the menu wasn't very extensive.
very good breakfast very good coffee and late evening meal m/t and clean I would like to have more outside patio chair and tables the garden area is beautiful to sit at day or night
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel is located within a lovely shopping plaza that offers a variety of dining options after a day at the beach and/or visiting nearby relatives. The cleanliness throughout the building was superb and the employees helpful and friendly. If you are looking for a place with a lovely pool area to relax and enjoy the sun this is not the place. We are beach people so this did not matter to us.
Very friendly and helpful staff both the manager and the front desk. Shower did not work properly. However the manager personally made a temporary fix until maintenance was able to repair it.
Stay 2 nights on business. Very pleased with hotel, breakfast, rate. My business was in Palm Beach Gardens. This hotel was just off the highway, just 8 minutes away. Very nice hotel, way cheaper than Palm Beach Gardens hotels.
Rooms was nice and clean The tub and shower
This was a room with four walls and 2 beds with a bathroom. Had good parking and a pool i didnt use. Not worth the amount this place should be less than 50 a day. It Smelled, and the linen was damaged. I am sure i will not return; no heat. the bathroom paint was unprofessional, shower head and thermostat were broken.
There was nothing that stood out in my opinion. Room smelt funky
A drunk or drugged female banging on our door at 3AM looking for something/someone. Other guests were noisy upstairs.
Location was very close to I-95 and made for great accessibility to nearby areas. Breakfast was modest, but still offered for free, so I can't complain. Staff was helpful and friendly. The rooms had free Wi-Fi, though it was a bit slow at times. The building and rooms were a bit older, but that's not a deal breaker. The pillows were pretty lumpy and uncomfortable, but at least each person got 2 to use.
Most bang for your buck. Breakfast was crowded.
The location The ac wasn't good at all I end up to slept on my car
The guy(Mitesh) at the front desk was very friendly and helpful, he borrowed me his charger and was patient. I expected more for breakfast, I didn't have other choices either than cereal and bread.
Excellent location near beaches and on river. Older facility with plans for renovation. Friendly helpful staff. Excellent value because its off-season in South Florida. Would stay here again, but only May through October. Overall good rating for cleanliness but carpets need to be cleaned.
clean rooms rooms smelling of smoke,double assignment of room
The room is FILTHY. Went up to my room pillows were stained. I should have left then, but it was so late. Then I removed the sheets and found pubic hairs on the sheets. Based on what I can tell they have multiple layers of sheets on mattress so they do not have to replace them daily. The room is covered in dust. You can get a better glance when you are sitting in the room looking at the base boards. Palm Beach Gardens is a nice location. It's a shame this place is so dirty. Has a lot of potential! The room is FILTHY. Went up to my room pillows were stained. I should have left then, but it was so late. Then I removed the sheets and found pubic hairs on the sheets. Based on what I can tell they have multiple layers of sheets on mattress so they do not have to replace them daily. The room is covered in dust. You can get a better glance when you are sitting in the room looking at the base boards. Palm Beach Gardens is a nice location. It's a shame this place is so dirty. Has a lot of potential!
** ** JUST A PLACE TO LAY YOUR HEAD** ** I KNOW ITS AN EXPENSIVE AREA. IT SHOULD HAVE COST ABOUT $40, DUSTY ROOM, LINEN STAINED WITH BURN HOLES IN THE BLANKET, TOILET DIDN'T WORK, BATH TUB RUSTED. A/C CAUSE BOTH PARTIES TO HAVE ALLERGY ISSUES. NON OF MY RELATIVE NOR ASSOCIATES WILL EVER USE. NEEDS AN UPDATE ASAP
total lack of cleanliness, they only arranged the bed and not clean anything else in the room. they say they have free internet included in the price, and when you want to connect, you need a password, that they charge $ 8 dólars per day. The price and service relationship is disproportionate, the room is not worth more than 40 or 50 dollars a day, and they rate it 120 per day. Bad environment for a family, and a constante insecurity and vulnerability sensation. Awful experience.