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Very convenient and close to family. The staff was very friendly and helpful. Thanks for a good stay! Might be time to update the mattresses.
The breakfast was good and had few options. The rooms were clean and the staff was great. The rooms were small
The rooms are clean and the beds are comfortable. I wish they would include shampoo/conditioner
The value for the money The breakfast was minimal, but it was a budget hotel. The tinted mirror in the room over the bed was unsettling. It looked like one way glass from a police station.
It was close to the expressway and the folks I was visiting. It was also quiet. Bed was not comfortable
it was quaint That someone decided to smoke in the no smoking section.
Good value for your money, clean and easy access to I290 Noise, room above us - woke us up with banging around the first night - the second night someone was banging on our door and woke us up. Third issue was the window had been opened when they cleaned the room and was not closed completely and locked - I was concerned about our security.
The price. It was quiet. Free WIFI. Suited my purposes.
Cheap Rooms extremely small, very outdated overall
Great value for money. Not luxurious but caters sufficiently to all basic needs.
Good place to stay for the money. No frills, just a good solid place. Clean. Location is very accessible to freeway and necessaries.
Very, very easy to get to.... Only two clicks away from Niagara Falls Blvd exit, got to the BILLS game with plenty of time for breakfast at a great restaurant right down the street. Remember, this is a $35 overnight stay. You get exactly what you pay for; a bed with clean sheets, hot water in the shower and a small clean bathroom. It is not the Waldorf so don't expect anything more.
It had ants and bugs. Loud neighboring quests .
The day we left nothing
It was quite decent Restrooms can be cleaner and the facilities provided could be better
Nothing Bad smell, Location is not good
Last minute stay. Due to snowstorm couldn't get home ( only ten miles away). Friendly staff, very helpful. Rooms clean. Good value for price. Facility very dated. Flashback to early 90's. I assume if it was updated it would be a lot higher price.
smell of paint
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
I would stay again. it was a good experience.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
Staff was perfect and polite Room was hot although not a big deal
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
The staff was friendly and the complimentary shuttle service was very accessible. Location to local shopping is excellent. The restaurant was way too expensive. Television channel selection was very limited. Free WiFi signal was erratic.
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
Beautiful and relaxing facility. Comfortable seating in rooms. Jaccuzzi is great but also stayed in a room without which was just a nice and more affordable. Large accomodating area for breakfast - regular plates/silver/napkins - not plastic.
Comfort and location of the hotel,shuttle service to their restaurant for superior dining,Shopping malls close by and the breakfast buffett.
Jacuzzi tub in the room. Honeymoon suite was lovely. Really large room. The bed was a little uncomfortable. Any movement at all translated to an earthquake.
Very conveneint to the airport. Staff was great across the board. And the Italian decor was over-the-top as advertised in a good way. I'd absolutely return to this property. No
very nice and clean
clean, friendly, unique
Room had a musty smell
The ambience of the hotel was amazing. The wi-fi didn't work and the shuttle was pre-booked but came 15 minutes late.
It was very, my wife and I could have slept all day undisturded. I cannot think of anything.
The room was great. Around alot of things
Comfortable stay with amended on site. Good staff. Had no issues.
good economical choice
THe Hotel was new, rooms nice and staff was excellent
Clean, modern, inviting atmosphere. Friendly staff. Rooms were a nice size with refrigerator and microwave. The pool and hot tub area were well maintained and adequate size. The price of breakfast foods did not seem very economical for a family, but we did not go into the restaurant--that was just based on looking at the room service menu.
Other than the location of this place, I just can't say anything that I liked about it. Very dirty, outside and inside. My "non smoking" room smelled of stale smoke. There was a lighter under the bed and a dirty, used condom. It was disgusting. No soap was in the dispensers. Even after asking for soap, it took twice asking to get it. Just was not work the over $100/night fee for this room. I have stayed in many "cheap" hotels and this by far was the worst. Made others look like 4 star places. Will never stay here again and will steer others far from it.
Polite, helpful staff. Comfortable bed. Quiet room. Easy parking. Room had some minor repair issues. Housekeeping staff didn't replace tissues or toilet paper.
This guest did not leave comments about this hotel.
I had to get clean towels and wash clothes for the 2nd day. I also paid extra for 2 queen beds and was charged 20 anight extra for an extra adult, that's the only reason I got the 2 queen beds .
central to shopping, good price old, run down
The location. Right near the exit, so it is easy to find. Check out time is 11:00 am. However, I wanted to check out at 6:00 am. Office was closed. I had to call the office (from my cell phone in my car), ask if I could leave the key in the room, go back to the room, leave the key, and then hit the road. Would h
Good pool, good breakfast, clean soft beds. Nice variety of restaurants nearby.
We love the pool and the accommodations were comfortable. Staff were polite too. We did not receive our wake up call at 8:00 AM. Were you short staffed on that Sunday morning? At breakfast, there was no one to replenish the hot food while we were there. We had enough cold food to eat, but we couldn't find anyone to tell about the hot food. The employee at the desk was very busy with customers.
we liked the location of the hotel to shopping and the highway. It was clean but could use some updating
we had a nice time, staff was friendly and it is close to all amenities no
Only opened six weeks at time of stay, very clean, helpful friendly staff. Our room was huge, more suited to the business traveler. Good facilities, pool, laundry, and breakfast. Close to large mall.
You only get a room guarantee, not a bed or number of beds guaranteed. Better to call direct for guarantee. Breakfast was better than the customary waffles and cereal. Having no choice at arrival to get two regular double beds. One slept on a roll-away meant for a child, no wider than 20".
I liked the comfort of the bed, size of the room, TV selection, business center, early breakfast time option, and free shuttle service to/from airport. I didn't enjoy the breakfast but Im just picky. However, they did have a decent selection/options. The hot tub looked like it needed a good cleaning.
Everything. Great price, great food, great room and comfortable, relaxing, excellent pool and spa. I would reccommend and i would stay there again. Even though we did not need the airport; it is right across the street, but you would not know it.
Hilton Garden Inns always meet expectations; clean, good restaurants, everything you need when traveling. We always try to stay at Hiltons if possible.
The hotel overall was good. We had an early flight. We were happy to see that they open their breakfast area before 5:30 am. Our room had some issues including the closet door falling off its hinges. Someone did attempt to fix the issue however, it seems like the property isn't being cared for too well.
It was a roof over my head. It was the wrong roof. I entered a street address in for the search and got this back, when I was supposed to be at the far more distant Mariott over on Millersport Hwy. My event was at the other one, I had to rent a car but the cost to cancel was going to be more. I bought trip insurance through the site but apparently that's a scam. Most annoying was that whomever handled my effort at cancling (which I chose not to eventually) acted as if they couldn't see that I bought trip insurance. Won't be doing this again. I probably should warn on some review site. Scam scam scam.
Beds were very comfortable. Room was spacious.Nice view big windows. although it was overall very quie.You could here people talking in the hallway as they went by.