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2650 Virginia Avenue NW, Washington, DC
0.2 mi from
Rooms were very clean and modern. Staff were extremely courteous. Restaurant food was excellent. Great stay all the way around, I would stay there again without doubt.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
Nice big room with kitchen (separate room no less) and small dressing room near bathroom. Comfy bed and couch. Nicest woman at checkin who was extremely helpful with maps, suggestions, answering questions. Great location close to Foggy Bottom metro station and While Foods and good restaurants and near to Georgetown We were excited they had free bikes which we signed up for but after going a mile or so we realized they were in bad shape and not really safe so we turned around and went back and went for a walk instead. The helmets weren't safe either.
At midnight before the morning I was flying to DC I received an odd (non-customer-facing) zendesk email informing me that River Inn had overbooked and would not honor my reservation. We called (800.468.3578) and were told that I would be re-booked at 1 of 2 nearby hotels—and I would be informed which by email before 5:30 AM. No email arrived. I called the number again at 8:30 AM (as I boarded the plane and after sitting on hold was eventually assigned to Washington Circle. Customer service was very helpful but looking back on it, the system wasn't able to make their own promised deadlines, causing unnecessary anxiety. When I arrived at the new hotel, there was more trouble: the room they had booked was only available for one night and then I would have to move so they downgraded me to a room so I could stay for the duration. Oy vey!
We all enjoyed staying at the hotel. The location was convenient and the reception area personnel were very accomodating. We all felt that the breakfast was too expensive, for what was offered. Also, the service was awful.
Location & Staff Run down A/C didn't work Parking was $40.00 + $7.50 (Tax)
Very centry with walking distance of most the monuments...I liked the rooms very modern and clean...really good value for the money. There not parking around ...you have pay $47 plus tips for vallet parking.
Close to metro. They tried to accomodate my request of having a quiet room, away from the elevator. Overall, staff was friendly. Thin walls, could hear everything going on in the adjoining room. Only one elevator of the two worked, though the staff tried to tell me otherwise when I asked (I had been there for 4 days by then and waited several minutes each time for the ONE elevator door to open). I tried to print my boarding pass in the business center, only to find out that the other computer was the only one which would print- why wasn't there a sign telling users this? I finally gave up after 10 more minutes of trying to print, as their internet was painfully slow. Not close to many restaurants unless you don't mind a 15 minute walk to the riverfront.