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Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
Customer service The sofa sleepers
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
We took our friends and business partners on a east coast vacation trip. Our last stop was the Mandarin Oriental. What a wonderful end to a great vacation!! We only wish we could have spent more time at your magnificent hotel. Everyone we had contact with were very cordial and accommodating. We will definitely return for a longer stay to see some of the sights we missed on this trip. We will also be staying at your great hotel. Thank you for all the wonderful service, till next time. I truly appreciate the ease with which we got the two smoking rooms adjoining each other, it was instrumental in choosing your hotel. Robert & Catherine Aganon No complaints.
The hotel is a class act as good if not better than the four seasons and close to the Raffle's hotel chain
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.