Overview

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Best Western Plus Swan Hotel

Sadler Street, Wells, BA5 2RX, United Kingdom
+44 174 983 6300

£89+

Overall guest ratings

8.7/10 Excellent
Based on 500 reviews

Review highlights

  • 9.4
  • 9.3
  • 7.6
  • 5.0

Good to know

  • Friendly service
  • Professional service
  • Wonderful sightseeing

Nearby

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    About

    In the shadow of Wells Cathedral, the 15th Century Best Western Plus Swan Hotel is a history-rich and character-full place to stay. Over 600 years of charm have been crammed into this wonderful accommodation, which is close to the moated Bishops Palace too! Some rooms boast original four poster beds, and we're fortunate to have a front garden with both a Cathedral view and a wonderful walled Garden Cafe! The award-winning restaurant here offers a combination of traditional and contemporary cuisine. For exceptional excursions, look no further than a trip to Glastonbury Wookey Hole Caves, Clarks shopping village, Stourhead and many other National Trust properties! Please note hotel does not have a lift however ground floor rooms and porterage is available. Car parking is on a first come first served basis. Enjoy your stay.

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    bestwestern.com

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • No smoking
    • Pets not allowed
    • Steam room
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 500 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      7.6 "76% said the reception staff was great."
      8.2 "82% found the restaurant service to be one of the best."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 7.6 "Good breakfast."
    • 6.2 "Average value."
    • 5.8 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.3 "Only 53% said rooms were big enough."
    • 5.0 "Average comfort."
      3.5 "65% thought it was too noisy."
    • 2.4 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    Based on 410 reviews
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      7.4 "74% said the reception staff was great."
      8.0 "80% found the restaurant service to be one of the best."
    • 7.8 "Tasty food."
    • 7.4 "Good breakfast."
    • 5.7 "Average value."
    • 5.4 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
    • 4.5 "Not very comfortable."
      4.9 "51% said rooms were small."
      3.0 "70% thought it was too noisy."
    • 2.8 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 25 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.3 "Terrific location."
    • 8.2 "Food is delicious."
    • 5.6 "Rooms are ok."

    Overall rating

    8.7 Excellent
    Based on 65 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 7.9 "Good breakfast."
    • 5.7 "Rooms are ok."
      5.8 "Beds were acceptable for 58%."
    • 5.4 "Average comfort."
      5.8 "Beds were acceptable for 58%."
    Good to know
    "Friendly service"
    "Professional service"
    "Wonderful sightseeing"
    data provided by TrustYou

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