Willow Grove Hotels

Hotel was quiet and the rooms were clean and sufficiently large

I wish they had given me a room on the upper floors

Not much, alas--the front desk folks were nice.

The hotel feels like a Motel 6 with Hampton decor sprayed on—bad location (next to a train line--woke me up at 5:50 am) and lots of cars, and a in-room air-conditioner that was loud enough to keep all but the most dedicated of sleepers away from a good night's rest. There's a clear lack of competition in the area, which is the only reason this place can survive (or so it seems)

Quiet location and quiet rooms, very comfortable.

Clean room and friendly staff

Really noisy near the elevator

It is a lovely hotel, middle of the road, clean, restaurant next door nice atmosphere great bar food.

Staff very rude to my companion, very rude.

Comfortable bed and working space.

The curt tone of the late night/early morning front desk staff.

Very noisy and loud partying guests. Both in hotel as well as arming lot. Not a representative hotel for conducting business.

We only stayed one night but it was well worth it.. Very spacious, clean, comfortable, good location , free parking.. Perfect for a weekend getaway ... I would definitely go back

No complaints

The hotel is nice and staff is Great.

Nice hotel but dust on the coffee maker and table.

The staff was very friendly and quickly checked me in.

Even though I told them late check out at my check in time but the house keeping was knocking on my door at 1030am. The tub wasn't draining and it was half full and half empty by the time I got done showering. Very annoying.

Location to the turnpike

Polite staff,clean rooms,updated lobby, comfortable bed, large room. Highly recommended and I will go back again

The room was spacious and clean. I had gotten Lasik surgery at the clinic next door and spent the night here to heal. Staff was very accommodating and guided me through the halls when I couldn't see. Would definitely recommend this place.

Very friendly and helpful staff

Got a non-smoking room that stunk like smoke. The front desk made the situation right.

Ac was loud, the door handle was not working properly

Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return.

Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.

Hi price for overnight parking!

Excellent location, with many stores and restaurants in easy walking distance. Very classy lobby and dining area.

The staff is very friendly, the rooms are clean, flat screen cable tv....best deal around for staying at Parx casino

Close to the main road, shopping and the Pa. Turnpike.

The fact that I stayed one night and left and there was no refund for the additional two nights.

I really didn't know what we had gotten ourselves into until we arrived. We were pleasantly surprised. This is the perfect location and is close to everything. There is an adorable little park right outside that has cute little events all summer long. I can't imagine staying anywhere else. Oh and did I mention the view??? Amazing!

great location

Access to historical sites and great restaurants

Good check in person

Internet service

Great art deco

water current was low. 1 restaurant

The Hilton on City Ave is making an effort to improve as evidenced by the renovations. Walking off the elevator onto the floor my room was located it is clear that changes are being made. The room looked very nice with new furniture and a modern design for the shower. The beds were very comfortable.

Unfortunately the remodeling was eclipsed by doors to the rooms on my floor making a tremendous amount of noise when closing. I was awaken late at night and early by people shutting their room doors. The noise was can be heard through out the whole floor. The front desk staff, while friendly were useless. On 3 separate occasions I asked about a car rental. One time I was told a bellman would call me with details. No call. It was not until the third time that I got the right info. However, the rental options were unsatisfactory ( no fault of the hotel). I could have been given the correct info the first time.

Air conditioning

There was a dried booger on the shower curtain. The bed wasnt comfy at all. Not enough pillows

It is close enough to the city in a nice area

Hallways smell from smokers. The non smoking room smell was ok

had a microwave

rusted constantly running toilet.

The rooms [I asked to switch] were malodorous. The room I was switched to smelled worse than the initial room so I stuck with what was behind Door #1. The television channels were mislabeled and the reception was poor. Finally, the mattress was shall we say not designed for "extended stay" in that it was very bargain basement in terms of quality.

Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view.

Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.

Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.

Rooms were spacious and staff helpful.

Location

The location and amenities made available were a terriffic value. The staff and service was first class

Mis led to believe that this was a non smoking room and to assume a certain level if cleanliness. Sheets, bedspread and worse yet pillows! were pilled and stained. What might pass as outdoor carpet on floor was stained and the bathroom was atrocious. We arrived at midnight and even facing the real possibility that we might have to drive all the way to Philadelphia to get a room and possibly not receiving a refund in this one did not deter we weary travelers from turing right around and leaving. I will never take a chance on this outfit again.

I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.

The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .

Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.

Everything

Nothing

Close to where we needed to be, this is a well run hotel with no major deficiencies.

The small charge for parking is an annoyance, and the lot is unconventionally managed, but this proved to be no problem to us.

We stayed one night after a show at the Tower Theatre The room was clean and the staff friendly and helpful. No real complaints.

Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice.

Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.

Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door.

Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.

The area was horrendous. And the room was missing the iron and mini fridge

While it was close to the event I was there for, it lacked in some areas. The sheets were clean but definitely itchy, my bags had been gone through, and you only feel safe leaving your car in the front lot even though there is few spots. As a whole it served its purpose and I have definitely seen worse. If it hadn't been clean I would have just left.

Staff were all personable and helpful. Room was appointed nicely.

The sound insulation between rooms that share a door is poor.

Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk.

Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.

The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill

The travel to the nearest restaurant. No smoking in Bedrooms.

Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property.

Bed was very uncomfortable.

Very convenient location and helpful staff.

My room had a window without a view; therefore the room did receive direct sunlight. As I didn't visit the city during vacation, this was not a big drawback.

Popular attractions are literally only a 15 minute walk away. We went to the observatory, reading terminal market, the constitution center, the ice skating rink at Dilworth park City Hall, and saw the Liberty Bell. All without our car. Parking at the garage across the street is $15 a night, a definite steal. Don't forget to get your voucher stamped by the front desk! The staff was very friendly and eager to make our stay enjoyable. One gentleman at the front desk was kind enough to provide us with free passes to many attractions. The room was clean and comfortable, keurig and water bottles are made available as well. I will definitely be back next time I am in Philadelphia.

The one complaint I had about the hotel was that it was often times a bit chilly in the rooms. Our stay was for two nights and each night we had to ask the front desk to raise the heat (which they happily obliged).

Continental breakfast served in the room at time I choose

Great location for walking to restaurants and activities

My wife and I were very favorably impressed with the Independent Hotel. The building itself has historic charm. The setup is a bit eclectic, with a small entryway to the elevator up to the lobby. The rooms are quite spacious and well appointed. The staff couldn't be more welcoming and enthusiastic. In addition, the hotel is near some very fine restaurants and attractions. We walked everywhere. Our visit was terrific. We look forward to coming again and we will definitely recommend this hotel to our friends.

Staff were extremely friendly!

Spacious rooms

I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.

Rooms were clean.

Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.