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It was very crean room and good enough space for us. The breakfast was also fine. The receptionist was very kindly. And the rocation is great. We could walk to train station and old town as well. (little bit far from bus terminal, if you have big luggage.) The elevator is small. We needed to carry our luggage, even 4 stars hotel.
The professionality and the friendliness of the staff. Breakfast is also very good and with a rich diversity. The air deodorant that is used overall and also in the rooms. This is problematic for people with llergies or breathing problems.
First of all, the location of the hotel is very good, as it is only 2-3 min. walk from the railway station and also it is possible to walk to the old city. The room is not very fancy , but clean enough. The hotel staff is also friendly.
It was very central. The hotel had the usual comforts of a 4 star one would expect. The staff were friendly and helpful. The breakfast was great, it was a better buffet when compared to regular 4 stars.
Staff attitude towards client. Although I specified in my booking that I want a room with a decent view,I was placed in one with a wall in front of my window. Due to that it was rather uncomfortable, dark and always had to take care to draw the curtains so that I ave some privacy (away from the neighboring flats).
A nice hotel with old world charm but modern conveniences. Included breakfast was very nice, more than I expected. Our room was a little small but adequate
friendly staff, goof location in between the city center and the railway station, rather quite street outside no
Excellent value, very spacious room, close to everything. Staff at front desk extremely helpful. Top 5 breakfast experience.
Everything was great, breakfast, free internet, location, size of room, staff were very helpful and friendly.
The hotel is near the city center, therefore it is a little hard to find a place to park the car. Our room was comfortable. The breakfast was great! The a/c cannot be adjusted although it seems adjustable. The room was not cleaned well after the first day.
Clean, quiet, spacious rooms and bathrooms, close to the city square at walking distance, nice restaurants in the area, friendly and helpful staff, good price The restaurant inside the hotel is not good at all.
Everything A pool would be nice
The hotel was georgeous and in an incredible location. Wonderful bar and lobby, withbeautiful rooms. The king bed was amazingly hard, we actually checked to see if it wasn't a box spring.
staff at the reception was not very friendly and the head concierge was so, so. Our luggage was delayed and did not arrive the same time as we did and concierge was giving us wrong information regarding the delivery of the luggage. He called the airport and told us that the luggage is on the way to the hotel and will arrive in half an hour. one hour later it was still not delivered, then ho told us it will be fifteen minutes. After half an hour he said that luggage is on the way to our other destination-3 hours away. We wasted half a day waiting and now new information. We left and when we arrived in our hotel Monte Mulini in Rovinje, we were told that the luggage did not arrive and that in never was delivered to Zagreb airport. Concierge at such an reputable hotel as yours should never mislead guests and be sure what is he conveying IS the correct information. We lost lot of time of our precious time in Zagreb waiting around.
Service from staff was very professional from reservations to check out. A very beautiful and well maintained hotel ideally located to enjoy Zagreb.
Beautifully decorated and restored hotel from the early 20th century.
Excellent value for the money. The hotel is designed with very good taste, there is beauty everywhere, excellent food, good Internet connection and the best of all is the staff. We stayed one day longer than planned.
Beautiful hotel with great staff. Loved the room, the breakfast buffet and the dinner in the bistrot were excellent. Beautiful setting with 5 stars service! I would highly recommend it.
Great value and central location. Very nice restaurant and extremely attentive staff
I like the way they design the hotel. It's old fashion but very authentic and style. The room and the lobby differs from the other 5 star hotels we have been.. even the reception was on a small table in the corner. no.
The traditional standing No flat screen television in my room
Location in the heart of the city, good breakfast, i like the additional menu for the eggs, pastry could be improved, crossants etc. ate to small, quality suffers, gets to dry..... the noise of the near trainstation and the tram. also is a pool missing
Everything. Very luxurious accomodation, friendly personnel. The room was amazing . On top of it they have an incredible kitchen for breakfast, lunch, supper and daytime snacks, big thumbs up to the chefs.
The design of the hotel! Actually, it was the reason why I chose it. With the help of its long history, both exterior and interior look fascinating. Taking our passports during our stay... That was not good.
Excellent location - we could walk or take the tram to everything. Our room was comfortable, clean and well serviced (requested extra pillows and refills for the mini bar). Loved the indirect lighting in bedroom and bathroom too. I'm not sure that the hotel can accommodate wheelchair accessibility - there were a lot of stairs. Otherwise no complaints!
Hotell staff and services No
Good room. Good breakfast. The gym was a little small and windowless
Location is great! Breakfast needs improvement for a four star hotel. Parking is expensive.
The location was good and the room was clean. The hotel staff was not very friendly and the breakfast was poor.
Staff treated me and dog very well
Very nice staff, good location noice from other rooms, from the street
Easy to conect to the internett. The hotell oppgraded from one room, tree beds to two room without extra charge.
A they honored your booking even though they did not have record of your service making a reservation.
Excellent breakfast to start the day in relaxing surroundings; efficient, friendly and helpful staff. Attention to detail. Prime location in the city. Nil.
It was good to find a vintage hotel lovingly restored and in in full operation.
Cleanliness of the room
comfort of the room
Helpful staff difficult to find. No airport pickup
inattention while the staff made a bill for the accomodation. The date of departure was listed incorrectly.
Reasonably priced, 25 minute walk from the main plaza. Really nothing to complain about.
excellent facility, good central location
Nice size rooms, very clean, very good casino and the staff were very helpful
Friendly staff Nothing
Everything was as good as 4 stars hotel requires. I liked especially free wifi. Very small remark - there was no bottle water or coffee in the room, even if the coffee machine was there. Fortunately a gas station is 200 m away so no problem in getting some stuff. for yourself.
The hotel is beautiful, and the staff is very nice. Also the location is very good.
Relax area, gym and breakfast Cost of parking
Location, room quality, view from Starwood preferred quest floor. -
Good location, spotless room, comfortable bed Smoky lobby area, reception can get overwhelmed by groups
location, location, location. The bed was extremely comfortable and luxurious and excellent tv selections in English They charged you for additional coffee from your coffee maker in your room after one use. This is a five star hotel.
The room is very comfortable. The position is great, near the opera house and Mimara, near the tram stop (the trams 12 and 17 in few minutes take you to the main square, Trg Jelacic). Breakfast too expensive. We did not have brakfast there, prefering two excellent bars near the hotel and the Opera House (one is named Hemingway and is very stylish).
The pool is great and the room service not bad. The service of this hotel is simply not up to scratch for a 5-star hotel. It is okay for a 4-star hotel. To give some examples:the staff is not helpful, sometimes does not speak English (!), the room, was way to hot (in November!), our room was not cleaned in three days, even not after repetitive contact with housekeeping.
The staff was friendly and helpful. The restaurant was good. The spa facilities were a disappointment.
Excellent services. Staff very friendly. A very comfortable room, nice view over the city, excellent gym
The location is very convenient, especially on weekend when all shops are closed, there is an underground shopping center near Main Railway Station (Glavny Kolodvor), which works on Sat-Sun.
Location staff was not very accommodating. We had 4 pieces of luggage that no one assisted us with.
Great access go the sites and transportations
24 hour reception, good rooms, good brekfast, there is car parking tram line under the window (very loud), there is no restaurant inside the hotel
This is the most friendly and helpful staff I've ever encountered in my extensive travel experiences. They always met me with a friendly smile and greeting, and were very willing to help with travel and other questions. The location is fantastic. A short walk to all the sights.
Good location, in front of the Central Station. Hair dryer is nearly broken.
Very convenient for train and bus stations. Nice breakfast.
The hotel is near the railway station and the tram station. The breakfast is good. The hotel staff are cool.
Close to the railway station. Price
location Some of the staff were not friendly. Cost was slightly higher than quoted.
very good location, close to the railway station, bus station and to the center
Only there a short while. Had to leave at 5:00 A.M. but staff was helpful Couldn't get the air conditioner to work
hotel stuffs are really helpfull and fiendly.hotel located in the middle of the center.finally ,i think this is the best hotel for this price the roomms are different than web photos real room is worse,materials are very old but clean
Good Location in Zagreb Mildew in the room, cause humidity in the room was really to high. At first sight everything the room seemed to be clean, but then we found it on walls behind the bed etc and of course in the very little bathrooms.
The rooms are part of an aparthotel with around 4 rooms sharing a bathroom and toilet. I wasn't aware of this. Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women) Access is down an unlit alley in not the best area of Zagreb (wouldn't recommend to lone women). Check out didn't open till 10am which is a bit late as I had a train to catch at 9am so had to leave the key somewhere I thought was safe as reception building was locked.
Really good deal for this price.
The room was clean The rooms are not where they are stated on the address given. The rooms are in a run down area of the city. We would not recommend to a freind