Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Best Western PLUS Alpen Resort Hotel
Best WiFi

Spissstrasse 52, 3920 Zermatt, Valais, Switzerland
+41 27 966 30 00

£61+

Overall guest ratings

8.4/10 Excellent
Based on 1,275 reviews

Review highlights

  • 9.4
  • 8.6
  • 8.4
  • 6.2

Good to know

  • Spacious rooms
  • Train station is close

Nearby

    show all

    About

    The Best Western Plus Alpen Resort Hotel is a modern first-class resort, situated near the railway station in the traffic-free Zermatt, Gornergrat station and ski lifts. All our comfort rooms have a balcony with view of the famous Matterhorn. The restaurant features excellent food and a large wine card. Start your day with our complimentary full breakfast. We have an indoor pool, sauna, a seasonal salt water pool (33°C) massage service, tennis court and other ways to have fun. Our rooms feature a flat screen cable television with more than 100 channels, bathtub, hairdryer and mini-bar. Enjoy your stay. A city tax of 2.50 CHF per person, per day is to be paid directly at the hotel.

    Less show all
    bestwestern.com

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Skiing
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Safe
    • Sauna
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Business centre
    • Laundry service
    • Pets not allowed
    • Train station shuttle
    • Ski-in/Ski-out
    • Steam room
    • Outdoor tennis
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.4 Excellent
    Based on 1,275 reviews
    • 9.4 "Terrific location."
      9.7 "97% thought it was easy to get to the train station."
      9.2 "City centre within easy reach, said 92%."
      7.3 "73% liked the proximity to shopping."
      10.0 "Great parking, according to 100%."
    • 8.6 "Breakfast is good."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      8.6 "86% found the restaurant service to be one of the best."
      9.4 "94% were happy with the shuttle service."
    • 7.9 "Internet works."
      7.3 "73% said the wifi quality was great."
    • 7.6 "Nice rooms."
      9.3 "93% thought rooms were spacious."
      9.5 "95% thought the view was good."
      8.0 "80% said rooms were clean."
      8.5 "85% enjoyed the balcony."
      7.3 "73% appreciated the modern rooms."
      7.3 "73% enjoyed the furniture."
    • 6.2 "Vibe was decent."

    Overall rating

    8.4 Excellent
    Based on 497 reviews
    • 9.1 "Terrific location."
      9.7 "97% thought it was easy to get to the train station."
    • 8.6 "Breakfast is good."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 7.9 "Good cleanliness."
      7.7 "77% said rooms were clean."
    • 7.6 "High comfort."
      9.0 "90% thought rooms were spacious."
    • 6.1 "Vibe was decent."

    Overall rating

    8.3 Excellent
    Based on 612 reviews
    • 9.2 "Terrific location."
      9.5 "95% thought it was easy to get to the train station."
      9.1 "City centre within easy reach, said 91%."
    • 8.5 "Breakfast is good."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.9 "Good pool."
    • 7.2 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      8.2 "82% said rooms were clean."
      8.4 "84% enjoyed the balcony."
    • 6.1 "Vibe was decent."

    Overall rating

    8.4 Excellent
    Based on 165 reviews
    • 9.5 "Terrific location."
      9.7 "97% thought it was easy to get to the train station."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 8.5 "Breakfast is good."
    • 7.7 "Nice rooms."
      9.4 "94% thought rooms were spacious."
      9.5 "95% thought the view was good."
      7.9 "79% said rooms were clean."
    • 5.8 "Vibe was decent."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Spacious rooms"
    "Train station is close"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    train station
    train station
    wide choice
    fabulous view
    sauna and steam room
    good and staff
    comfortable informal atmosphere
    ceilings walls
    hard-boiled eggs
    breakfast selection was good
    big clean
    bar were very pricey
    room with lots
    bathtub was water
    More
    More

    Photos
    Map

    Map