How do I manage a car hire reservation?

Here’s the key thing to know: KAYAK is a search engine, not a booking agent. We don’t hold your reservation details and can’t cancel or change your booking. You’ll need to contact whoever you actually booked with.

Find out where you booked.

If you’re not sure which company holds your reservation, here’s how to track it down:

• Check your confirmation email – Look for the booking confirmation in your inbox (check your spam folder too). The sender is who you booked with.
• Review your credit card statement – The company that charged your card is your booking provider.
• Check your browser history – See which site you landed on after clicking through from KAYAK.
• Search again on KAYAK – Run the same search with your original dates and see which provider you selected.

Access your reservation details.

If you booked on KAYAK with one of our providers:

• Go to your Booking receipts to view your reservation details and find your provider’s contact information

If you were redirected off-site to complete your booking:

• Contact the car hire company or booking website directly. Your confirmation email will have their customer service details

Change or cancel your booking.

To modify or cancel your booking:

• Check the cancellation policy in your confirmation email before taking action. Policies vary by company and the rate you selected.
• Contact the car hire company or booking website’s customer service directly. KAYAK can’t make changes or cancellations for you.
• If you’ve got questions about the policy, reach out to the provider’s support team using the contact details in your confirmation.

Note: Some bookings are completed while you stay on the KAYAK site, but they’re still fulfilled by a third-party provider. Customer service for these reservations is handled by that provider, not KAYAK.