What is KAYAK's refund policy?
KAYAK doesn’t have its own refund policy because we’re a search engine, not the company that actually books or charges you for your trip. All refunds are handled by the provider you booked with.
Who handles refunds?
The company that charged your credit card or bank account is responsible for processing your refund. This could be:
- An airline (for flights)
- An online travel agency (OTA)
- A hotel
- A car hire company
- Another travel supplier
KAYAK doesn’t process cancellations or refunds because we don’t fulfil bookings or charge your payment method. Learn more about how KAYAK works.
How to find your provider and request a refund.
- Check your credit card or bank statement to see which company charged you
- Log into your KAYAK account and go to Bookings to locate your provider’s contact details
- Contact that provider’s customer service directly to request your refund
What if the price drops after I book?
Contact the provider you booked with directly. KAYAK doesn’t handle price adjustments or partial refunds. The provider will determine if you’re eligible for any refund based on their policies.
If you notice a price inaccuracy on KAYAK, you can provide feedback using the Price inaccuracy feedback form.
Key things to remember.
- Refund eligibility, timing and amounts are determined entirely by your travel provider’s policies
- KAYAK makes it clear at checkout which company you’re booking with
- If you’re unsure who to contact, your credit card statement and Bookings section will show you the provider