Daily cleaning, installation of cabin HEPA filters on flights from Canada
Air Canada, Lufthansa and Austrian Airlines have all waived their change and cancellation fees on flights from Canada to the United Kingdom. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Canada to the United Kingdom.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United Kingdom from Canada is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to the United Kingdom with an airline and back to Canada with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United Kingdom from Canada up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Captain was great !"
Pros: "Crew was very accommodating."
Cons: "Flight was overbooked which caused an hour delay."
Pros: "Great organization, very efficient"
Cons: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Pros: "Crew is great."
Cons: "The airline lost my luggage ."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Cons: "A little more leg room would be great"
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Pros: "I was offered to check in my carry on, it was nice."
Cons: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Pros: "Excellent food and crew"
Cons: "Haven’t got there yet!!"
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "Crew was attentive and overall I enjoyed the flight"
Cons: "Food could have been better"
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Cons: "Seats are too cramped for an international flight."
Cons: "Old plane, rude crew"
Pros: "All very comfortable"
Cons: "It was delayed"
Pros: "Food and crew were great, very friendly and perfect with timing of serving meals"
Cons: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Cons: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Pros: "Excellent crew, shiny disposition"
Cons: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Pros: "Everything was great"
Cons: "Service was perfect Food was incredible Movies and entertainment high level"
Pros: "Pleasant staff"
Cons: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"
Pros: "Everything !"
Pros: "On time departure; easy flight; seating was spacious"
Cons: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Swiss is always a tad nicer than the alternatives"
Pros: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Cons: "It was a 11 hour flight and coach seats too small to sleep"
Cons: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Pros: "I like the space in business class and the staff were really nice"
Cons: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Pros: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
Cons: "Too narrow seats."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Pros: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Cons: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "zurich a great airport."
Cons: "cheese roll"
Pros: "Great crew service, attention to detail, very responsive and efficient"
Cons: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "Same as on top"
Cons: "The seats"
Pros: "Overall this was an average international flight. But the crew and food made up for all the short comings. One of the most amazing crews I have ever experienced....and food was surprisingly delicious...even ice cream. they visited frequently with water and tea. We're friendly accommodating and fun everything that you want in a crew."
Cons: "Cramped coach seats and pretty boring movie selection.The double checking and multiple lines at boarding was a ridiculous but perhaps it's required"
Cons: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Pros: "Staff was very polite"
Cons: "Our flight got cancelled and it was slow rebooking very confusing"
Cons: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Cons: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Pros: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Cons: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Pros: "I enjoyed the service provided once we boarded the plane."
Cons: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Cons: "I wasn't on it so I wouldn't know."
Cons: "Better boarding and entertainment"
Pros: "The aircraft was barely half full."
Cons: "Delay due to fog at LHR, but this is not the fault of the airline"
Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."
Cons: "Will never use Lufthansa again"
Pros: "As previously stated hated having to go through security again"
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "Very Organised and punctual"
Pros: "Everything except delay"
Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Cons: "1hr 20 minutes late"
Pros: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Cons: "Flight was over an hour late and no compensation from the airlines."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Pros: "The staff were all super helpful and friendly! Pleasure to fly with!"
Pros: "the on time scheduled departure"
Cons: "the long complicated walk to terminal"
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Cons: "Check-in process. Baggage fees."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "Pretty much everything. A joy after the Condor flight"
Cons: "What's not to likr?"
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Pros: "Same as above."
Cons: "Same as above."
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Cons: "I wasn’t able to choose a seat"
Cons: "Did not serve food."
Pros: "All good."
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Pros: "Service was very good."
Cons: "I wish there were more food options"
Pros: "price efficiency"
Cons: "gate change last minute"
Cons: "Way too cramped. Only 1 washroom."
Pros: "Crew were great, service was spot on."
Cons: "Plane was old, seat didn't recline, no tv screens in front of seats, temperature was freezing (but in fairness I was at the emergency exit) and worst of all NO MEAL?? ON A NINE HOUR FLIGHT? Arrived very hungry."
Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Cons: "24 hour delay in Calgary because of maintenance problems with the plane. Meant I lost one precious day while visiting my 91 year old mother."
Cons: "Woman in seat beside should have taken 2 seats"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "Staff was good"
Pros: "Comfortable seats"
Cons: "Late departure"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "I just love WestJet"
Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"
Pros: "Not cold, not noisy aircraft"
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"
Pros: "Basics of chips or pretzels as one food offering"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "I upgraded and that was definitely worth it."
Cons: "I don't like 2.5 hour flights in general. Just long enough to be annoying. But that has nothing to do with you and your airline."
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Not one complaint"
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "Being late into LA"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "Smooth, friendly and cost effective."
Pros: "When they fixed the aircraft it was overcrowded but okay"
Cons: "Their dishonesty. We were delayed 25hours. I am out of pocket by several hundreds of pounds. Two months later they have still not compensated me. yet the Canadians that were on the fight have been reimbursed. The message is loud and clear if you are British do not fly West Jet"
Pros: "Boarding was quick and easy, and the gate attendant was quite friendly."
Cons: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Pros: "Low cost, supportive seating"
Cons: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "Very helpful! Very enjoyable flight, I was worried about my bags fitting as I took a 46L backpacking bag with me but it rit great and staff was so nice!"
Pros: "the price"
Cons: "they left late"
Pros: "Crew were really nice and good entertainment."
Cons: "Paying for food and alcohol was a bit of a downer."
Pros: "I had never heard of WestJet and only booked the flight because it was the least expensive ticket I could find. I was shocked when I was given my boarding pass because I got a first class seat. A comfortable seat is such a blessing on an overnight flight because you can sleep fairly comfortably. Also, the food and especially the wine were excellent. The flight attendants were very courteous and helpful. I would recommend WestJet to anyone."
Pros: "Nice Staff. Easy process."
Pros: "Drinks and snacks several times! Lots of movies!"
Pros: "Comfy legroom (for someone who is 6'5") and comfortable seat."
Cons: "Late take off, late arrival at gate, late baggage delivery."
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Pros: "Quick boarding, kind crew"
Cons: "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."
Cons: "They lost all my luggage"
Pros: "Take off and landing was so smooth."
Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."
Pros: "Comfort of seats"
Cons: "No service even water"
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "very friendly staff great flight with nice tech made trip fly by"
Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."
Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Pros: "Food good. But best was that US Immigration was in Dublin, not NYC, where there was no line!"
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Cons: "Very dirty. Waste in the seat back, gum on the floor"
Pros: "The crew members were pretty nice. They were quick to distribute good and drinks."
Cons: "I didn't appreciate not being told directly that it was NOT British Airways and was Aer Lingus instead. I was expecting to be served by British Airways as that's what my ticket said. Next time just put Aer Lingus and it would have avoided confusion."
Pros: "Crew was courteous and efficient."
Cons: "Boarding was comical. This was the one place in the airport where there is no attempt to establish a queue area. Plane audio for pilot and crew announcements was poor. Nobody could hear what was being announced. Entertainment audio was very poor - which on a long flight can make a big difference."
Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Cons: "Missed the flight."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Pros: "Goo entertainment on Dulles Dublin sector."
Cons: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."
Pros: "Flights were on time"
Cons: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"
Pros: "Crew and food were excellent. Very happy to accommodate my husbands health issue."
Cons: "Choice of movies and tv shows limited and lacked variety."
Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "we were on the new Jumbo Air bus , looked new But TV system had a bug Seats were a bit jammed as expected these days Nice crew, tried to be helpful when directly asked , but they were too busy to come by and check ."
Cons: "Had to be rebooted twice and finally gave up on asking for the reboot"
Pros: "Everything on time, good crew service, good food"
Cons: "Entertainment system issues: slow response, flight info maps didn't work"
Pros: "Particularly excellent on board service- a very pleasant transatlantic flight."
Pros: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Cons: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Pros: "The crew tried to accommodate and offered food to everyone."
Cons: "I have not flown on a plane that old for 20 years. Absolutely no video or electronic facilities and seats that had long lost any cushioning, The decibel level in the plane was deafening.. Will I fly Aer Lingus again.....definitely not!!!!"
Pros: "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Cons: "------- we were very cold on the plane . ."
Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."
Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Pros: "Crew was friendly and helpful. I require gluten free meals and was accommodated with meals and snacks."
Cons: "Sound on entertainment was terrible. I couldn't understand dialogue and background noises was too loud. Gave up after 10 minutes and read the books I had brought on board. I understand having to pay for alcohol but it would have been nice to get a wine with dinner for no charge."
Cons: "Shopping was not avail on the plane"
Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."
Pros: "Rerouted through London, added five hours to trip"
Cons: "Flight was late out of Toronto making eight people miss the Glasgow connection. Remaining Glasgow flights for the day were full. Aer lingus staff at customer service seemed confused on what to do with us. Finally, after talking to a manager they offered to route us through London to Glasgow. Very frustrating, not sure why they couldn't hold the Glasgow flight to accommodate all of us? It would of been a lot easier for us!!"
Cons: "Delayed flight"
Cons: "very uncomfortable seat in exit row (I had to pay extra for a bad seat) mediocre food (I had to pay extra for a mediocre meal) flight crew was professional but not friendly excessive security in Dublin"
Cons: "See above - I wrote that for the trans-Atlantic flight by mistake."
Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Pros: "Fly Saga business.... exceptional food and service."
Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Pros: "Crew was nice"
Cons: "Snacks would have been nice"
Pros: "Nice business class seats, comfortable, quiet"
Cons: "Movie selection could have been larger"
Pros: "Crew was amazing!"
Cons: "A little more air flow in cabin"
Cons: "Definitely not a comfortable flight. And being that it’s an international flight, some free snacks would have been nice."
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Cons: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"
Pros: "Everything Nothing"
Cons: "Very limited food choice."
Cons: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Cons: "No food goingacross"
Pros: "My headline says it all. I am a regular user of Icelandair."
Cons: "I never like it when the person in front pushes bac their seat squishing me and putting the screen on the back of their seat too close to my face, but this is true of all sidelined. They should make seats unmovable, or make everyone lie back!!"
Pros: "We didn't crash so that's a bonus."
Cons: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."
Pros: "Great selection of movies and tv shows. All other amenities as on Denver to Reyjkavik."
Cons: "Flight attendants not very attentive. Didn’t receive our pre-ordered meal until we asked for it on our descent into London. Finished the sandwich on the taxiway."
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Pros: "This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much."
Cons: "It’s just not a comfortable plane."
Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."
Cons: "I will never fly Icelandair anymore because they don’t provide any free meal for passengers. Even the expensive meal l paid for, taste horrible. I’ve never seen anything like that. Giving meals or snacks are part of passengers comfort."
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Cons: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Pros: "Having more leg room. Smaller plane. Short transit time."
Cons: "Being charged for a $10 meal after paying $100s for a ticket"
Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"
Pros: "good movies and TV shows to watch"
Cons: "they didn't ever announce when they'd started boarding they boarded everyone at once and had us jammed into a tiny area, standing around for 20 minutes we sat on the tarmac for over an hour we ran out of fuel halfway to the UK we had to make an emergency stop in glasgow, scotland to refuel sat on the tarmac in glasgow for over an hour they never offered us food or drinks, did not give any free offers. the pilot apologized once in scotland, and once on landing. no other apologies or attempts to communicate. absolutely awful experience."
Cons: "The flight was and hour and a half taking off and we almost missed our cruise connection because of it"
Cons: "How can an international flight not have a single snack or beverage offered without a fee?"
Cons: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Pros: "It was a nice short flight. The movie selection was good and the crew brought around drinks once we were in the air."
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Pros: "Even though there was no food provided the overall flight was nice."
Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."
Pros: "The price of the business class ticket was good and it allowed a stopover in Iceland at no extra cost."
Cons: "The flight was held for 30 minutes to accommodate another arriving flight, This caused me to rush in London. I flew Saga class, but the crew stayed in the kitchen, did not help to put up luggage, welcome us on board. They gave us a plastic bottle of water. There was no choice on the menu. The tray was put in front of you. There was no drink or snack upon boarding. Other than putting the tray in front of you and collecting it, the flight crew stayed in the kitchen. There was no interaction. There was nothing special about the comfort, entertainment or food. Also I like to see the flight path, but that was not available."
Pros: "Good service."
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Pros: "Finally getting off of Icelandair for good that day."
Cons: "See above."
Pros: "There were blankets. It was cool enough in cabin"
Cons: "Boarding was very difficult, exit a bus and no order to enter plane, lots of problems with people going in wrong direction and very narrow isle to try and cross paths. Very unorganized. Flight was delayed."
Pros: "Flight left and arrived on time. There were no surprises."
Pros: "Kind flight staff. I'm also 6' 6" and it seemed like there was slightly more leg room in the standard seats. I wouldn't say I was super comfortable but I could still feel my legs after the flight which is saying something."
Pros: "Airline crew were efficient and nice."
Cons: "The seat was better than the last flight. It was an older plane it seemed - so I found this interesting. Also we waited in the bus on the tarmac for quite a while before being able to load onto the plane. Perhaps they run more shuttles to the plane so passengers don't need to wait so long. Our luggage was delayed, but the claims folks dealt with it efficiently."
Pros: "Excellent service and exceptionally clean planes!"
Cons: "never again"
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