The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances.
Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work.
The food is excellent. The flying attendant is friendly
The plane was very late
Everything. No complains
Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect
This was an Emirates flight not a Qantas flight. We travelled with our 12 month old grandson and daughter and the crew members were exceptionally attentive to our needs, we were very impressed by this extra care and service.
We are very impressed by the service offered on the Emirates sectors of the flights we had with this particular Qantas booking. Qantas need to lift their game, they are not in the same league as Emirates. We have flown with Qantas for the past 3 international flights (2014 and 2015) but we won't be flying in the future with Qantas. We have had several customer service issues with Qantas which we were not resolved satisfactorily.
Good crew on the ground and in the air.
The food was the worst long haul food I've ever had - a hot sandwich in a box. Really? For a 12 hour flight?! Entertainment was basic - not bad, but minimal. Seat recline was basic/minimal. If you're a budget flyer, pick a different airline. If you're a premium flyer, Quantas is fine.
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