|Flights arrive in||Bangkok Suvarnabhumi & other airports|
|Flights depart from||England|
|Airlines||KLM, Shenzhen Airlines, China Eastern, Air China, Air France, Royal Jordanian, Gulf Air, Turkish Airlines, Philippine Airlines, British Airways, Emirates, Ukraine Intl Air, China Southern, Oman Air, Qatar Airways, Royal Brunei Airlines, SWISS, Kuwait Airways, Etihad Airways, Lufthansa|
Pros: Crew were great
Cons: KLM crew exceed our expectations
Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature
Pros: The crew is really welcoming
Cons: The seats are too narrow and a bit too hard
Pros: Great plane and staff
Pros: We asked at the China air lounge if we could change seats to sit together, which they did.
Cons: Food quality (we did not eat a bite), space
Cons: We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
Pros: The crew was very nice and the seats are comfortable for a short flight
Cons: Entertainment options could have been better.
Cons: Forty minute delay boarding with no announcement of reason why
Pros: Flight crew helpful
Pros: My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport
Cons: I would like a refund
Pros: Seats were ok, and movie selection was ok too.
Cons: Please, offer decent food - most of the stuff we tried was not edible!
Pros: Crew was helpful and friendly in every way.
Cons: Seats are definitely made for smaller sized Asians.
Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.
Cons: The lady sitting behind me putting her feet on me... not a fan.
Pros: Crew was very helpful and friendly. Seats are a little bit too small with a little bit not enough room side to side and front to back.
Cons: Seat size would be my only complaint.
Cons: Making the flight. Air China and the Beijing Airport made it very difficult for everyone on a variety of flights to get to their destinations.
Pros: The seating was comfortable and the boarding process was easier in Beijing than SFO.
Cons: There was delay for my flight by 2 - 3 hours that really messed up my travel plans
Pros: Great crew
Cons: 6 hours late
Pros: the Japanese staff was friendly and nice
Cons: i am very sorry to say this but the food is simply disgusting
Pros: Incredible staff. Super polite
Pros: Crew was very friendly and seat in KQ is super comfortable in Business.
Pros: Great newer plane, great service!
Pros: Air. France usual
Cons: No lights working on plane. Couldn't read or do work WiFi wasn't working either
Cons: The craft is a bit old. Harsh landing.
Pros: Wasn’t able to change my flight n I lost it
Cons: Need flexibility on changing dates
Cons: Very well
Cons: We need to be reimbursed for our flights that THEY canceled.
Cons: Amount of food and crew behavior
Pros: Seats were really good and the crew hospitality was awesome
Pros: New Dreamliner. Business Class very comfortable. Onboard chef very attentive.
Cons: IFE very limited, so take a good book!
Pros: Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019
Cons: Bahrain airport
Cons: There is no Priority for business class
Pros: The airplane was clean an good and the crew was nice
Cons: The food could be better.
Cons: Crew could have been more pleasant
Cons: Hotel for passengers
Pros: Fligh on time.
Cons: The food on board.
Cons: Free wifi
Cons: Room temperature control should be better.
Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila
Pros: Very friendly staff and modern plane.
Pros: Crew was very caring and service was excellent.
Cons: The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes.
Pros: crew was great/ airline was clean
Cons: the flight from manila to jfk. the security check was 3x. i justthought it was crazy
Cons: Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid.
Pros: Easy boarding, friendly crew, good food
Cons: Nothing to report
Cons: The most comfortable flight of all. Very pleased
Cons: Stop losing my luggage and stop charging for food.
Pros: N/A on food and entertainment
Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.
Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.
Cons: too many little children
Cons: Flight delayed 6 hrs due to operational issues on the Emirates side
Pros: I like overall, food , entertainment, cleanliness and the amazing crew.
Cons: I would fly again with emirates.
Pros: Kind and very helpful.
Cons: A little more room for people with weak legs.
Cons: It was my first flight ever. So it was perfect thank you Emirates
Cons: Small space , food - not a great selection but we made it well to NYC
Cons: I’ve waited for 2 hours into the flight to get a cup of water . And an hour more to buy a bottle of water. Staff was not nice .
Pros: Not much to like. Two days before my flight I went on UIA website to choose my seat. There were many seats to choose from, ranging in price from $10 up to $50. I choose seat 26B, a $50 seat, it was near an emergency exit and has plenty of leg room. I get to JFK and received my boarding pass and didn’t notice the seat was 31A. I board the plane, and see someone is in my seat, look at my ticket and see the seat number isn’t as I requested and paid for. So I take my seat in 31A and wait patiently for the stewardess.
Cons: I didn’t like how the situation was handled. I had paid for seat 26B, and someone else was in my seat. The stewardess says there’s nothing she can do, the flight is full. I told her that I was fine sitting where I was, but I would like to be refunded for the seat that I reserved. Unfortunately for both of us, there was little that either of us could do to rectify the situation. I would have been satisfied with an explanation of whom I need to contact to ask for my refund, or have the situation brought to a managers attention that could help me. Overall it was poor customer service.
Pros: All fine
Cons: You should flag that the luggage is not included in price when selling tickets.
Cons: They should have more blankets
Pros: Great crews, food was okay, overall pretty good. Definitely will travel again
Cons: Choice of entertainment and food could be been better.
Pros: Pilot kept us well informed.
Cons: Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane
Pros: Smooth transfer at CAN
Cons: Vegetarian food needs to be better. Tasteless food served. No options for vegetarian.
Pros: Great flighy
Cons: Poor service Not adhering to time Very bad air conditioning
Pros: The entertainment kept the kids happy
Cons: The food- ran out of options- I’m not vegetarian but they had no options at all. The crew- not particularly engaged or attentive The drinks- poor selection, warm Our luggage came out damaged and the airline would accept no liability
Pros: Seats were superb. Competitive price
Cons: The entertainment system was horrible.
Pros: Priority Boarding for business class. The cabin crew were attentive, cheerful, caring. It's a short regional flight so the older, regional configuration of the seats is appropriate if not a little shabby. Offer of juices, Arabic coffee and dates before take off is very welcoming as is a choice of hot or cold towels. Flight was on time for take-off and landing.
Cons: No inflight entertainment or, if there is, there are no headsets.
Cons: Internet connection from Doha wasn't there,
Pros: seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible.
Pros: Too crowded
Cons: One more staff will be better
Cons: Poor service and flight was dirty
Pros: The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman.
Pros: Still an affordable choice to fly from Brunei direct to Australia.
Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.
Cons: Change to HiFly plane - noticeable difference in most aspects
Cons: Transiy in Brunei airport there is nothing to do at all.
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Pros: Very nice flight and very comfortable with extra leg room
Pros: The crew was amazing
Cons: Flight was a bit delayed
Pros: Seats super comfy
Pros: Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat.
Cons: Crew was not particularly friendly....almost downright rude at times
Cons: Children children children.....
Cons: Wider seats,
Cons: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable
Cons: Flight delayed, had to stay in an airport hotel like a prison. You cant go outside the hotel.
Cons: Waiting time
Pros: Good legroom! And nice planes
Cons: The boarding at JFK was a disaster. No organization and no instructions from the crew. Felt like a free for all.
Cons: On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer
Pros: The crew
Cons: sea food
Pros: Newer aircraft. Fantastic service
Pros: Flight was ok
Cons: Food, bus journey to the plane
Cons: flight was overbooked had to stay in abu dhabi
Pros: International flights are always the best! You’re treated like you’re sitting in first class!
Cons: I packed a SOLID body butter that was brand new. I thought that because it was NOT a liquid but a SOLID it would be okay. Wrong! I took every precaution and even called prior to packing. I didn’t think this would be a problem. So, out it went! My SOLID deodorant was fine, though.
Pros: Plane was super nice and new and crew was great!
Cons: Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed.
Pros: Plane didn't crash.
Cons: Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !
Cons: I missed my connecting flight because my flight was late. I had to get to my destination for a wedding.
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