Daily cleaning, installation of cabin HEPA filters on flights from Thailand to London City
You’ll need to travel 8 miles to reach the London city centre from London City Airport.
When flying to London, you'll arrive at London City Airport (LCY). The airport is also known as London City.
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Scores according to KAYAK customer reviews
Pros: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Cons: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Pros: "Got an upgrade to business class"
Pros: "Crew was great, seat comfortable, food was fine."
Cons: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Pros: "Crew was amazing"
Cons: "Entertainment and dinner food"
Pros: "Loved the crew from Zurich to sf. Amazing service"
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Pros: "I like the service, the crew and the overall experience of flying Swiss."
Cons: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Pros: "The crew were helpful and polite"
Cons: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pros: "Friendly and professional crew. Plane was clean"
Cons: "Tight space in economy class(to be expected)"
Pros: "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Pros: "Staff friendly and flight very smooth"
Cons: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Pros: "Class staff"
Pros: "All very comfortable"
Cons: "It was delayed"
Pros: "The service was exceptional and there was great entertainment available on board."
Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"
Pros: "Friendly crew; good food"
Cons: "No wifi"
Pros: "upgrade to business class"
Cons: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Cons: "All of it"
Pros: "Flight crew were great"
Cons: "In flight entertainment was Byzantine"
Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Pros: "General attitude of staff"
Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Cons: "Everything was great!"
Pros: "It was a good short flight, with good service"
Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Pros: "Excellent service, comfortable, clean, on time."
Cons: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Pros: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Cons: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "zurich a great airport."
Cons: "cheese roll"
Cons: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."
Cons: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Cons: "Delay and lost the luggage for the second time"
Pros: "Crew was more friendly here"
Pros: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Cons: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Pros: "So far so good."
Cons: "Narrow feeling seat"
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "Crew was really nice, comfortable seat, great experience"
Cons: "I liked everything"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Nothing. Flight was amazing"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Everything works and quick to get to destination."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Excellent crew, good food & movie selection."
Cons: "Flight got cancelled"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "The friendliness of the crew"
Cons: "Boarding was very slow."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Flight cancelled"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Cons: "Customer service"
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Very friendly staff"
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Easy airport business"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "Staff, service"
Cons: "I missed my flight because of MU"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
"The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Cons: "New variety of food"
Pros: "Incredible staff. Super polite"
Cons: "No entertainment facilities"
Pros: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Cons: "Seats were not comfortable, even in Comfort + seating isle."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "great food, entertainment and seat comfort"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "The crew was very careful"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "Engine noise in the cabin is loud."
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Pros: "Comfortable, hospitality and wonderful service"
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Cons: "The room between seats is unbearable."
Cons: "no vegeterian sandwiches very disappointed"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "Good service at gate and on board"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Cons: "Air France lost my luggage and they can't find it in the computer system."
Cons: "Clean. Courtesy of staff on plane."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Pros: "The food, the facilities, the seat, everything."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Pros: "Glenlivet whisky for free"
Pros: "Plane was clean"
Cons: "Food could be better!"
Cons: "2h late!"
Pros: "Fast boarding, early arrival"
Cons: "If I weren't super hungover"
Cons: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Pros: "Smooth landing"
Cons: "It was a bit warm"
Cons: "Seats and entertainment"
Pros: "Easy boarding, friendly crew, good food"
Cons: "Nothing to report"
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Pros: "Great crew and flight"
Pros: "Yes but when you offer a blanket deliver a blanket :)"
Cons: "When you offer a blanket or to heat up the food follow through :)"
Cons: "The plane, the arrival time and the service"
Cons: "The attendants were very young and not completely knowledgeable. The flight was efficient, but a cheapo airline experience."
Pros: "Polite, friendly staff."
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Pros: "Fast and friendly."
Pros: "Crew was very attentive and food and drink good as on most flight to and from City Airport. Seats very comfortable compared to main fleet. City Flyer is still worth paying the extra which most flight by main fleet ex Heathrow or Gatwick are not."
Cons: "Flight was delayed and boarding not great as we were kept waiting in a hot bus outside the aircraft for 15 minutes"
Pros: "No entertainment on the flight"
Pros: "Comfortable short hop"
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Cons: "Pointless priority boarding if you get all priority passengers to wait for the rest of the flight.."
Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Pros: "Fast as smooth"
Cons: "2 Hour Delay"
Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Flight was pretty good."
Cons: "Check in was very slow an staff was not very helpful."
Cons: "Had to take an emergency trip to London. The cost of the ticket for an hour flight was outrageous. $900 US was highway robbery."
Cons: "For some reason we were boarded and ready to go and only then did they think to send for a de-icer. A 40 minute delay on a 1 hour flight. At the other end we then had to wait 20 mins to get off."
Pros: "Crew was professional and good, as usual. Plane was clean and as comfortable as economy class can be."
Cons: "I guess a hazard of being toward the back, but they were running out of food choices. It was still pretty good. Also, my entertainment screen was working only so-so."
Cons: "I am surprised and disappointed that British Airways charged money for refreshments between Bologna and Heathrow Airports."
Pros: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Cons: "Nothing so far just a shame my luggage was damaged."
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"
Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"
Cons: "Food, but surprised that they served anything!"
Pros: "Good, current entertainment selection. Ample beverages and foods (though nutrition concerns). Pleasant crew."
Cons: "80+ year old disabled person placed in aisle seat next to me (middle). She was sweet and thoughtful, but couldn't even rise from her seat without assistance. This pinned the window passenger and me in our seats for 8.5 hours with only one bathroom break -- the stuff out of nightmares and ABSOLUTELY UNFORGIVABLE! Of course, crew would not accommodate any changes. ** Why should I ever choose BA again? ** (Seriously, I'd like to hear your answer.) Food nutrition -- generally tasty, but carb-heavy, fatty and salty. A de facto salad meal option would have been appreciated."
Pros: "Left and arrived on time! Comfortable aircraft"
Pros: "I liked arriving safely at my destination despite a delay due to atc strike. Thank you BA pilots for doing a great job. Not to mention politely letting passengers come view the flight deck during the delay to ease the boredom."
Cons: "When kindly asked a question by me, one of the staff didn't understand and instead kept insisting we didn't need a landing card (we did). Tried to rephrase the question and she persisted without trying to understand, rolling her eyes and swearing under her breath. Oh, and did I mention the part where we had to pay for our checked bags again? 75€ per bag. For me and my wife, that's the equivalent of a third ticket for our flight. May as well had our luggage fly next to us. So rude staff and exorbitant pricing for things that somehow weren't logged through third party. Cheers! (Sarcasm)"
Pros: "When it got going, a pleasant flight."
Cons: "The delay was longer than the flight, although not necessarily BA's fault."
Cons: "We started out over 1 hour late. When we arrived in Heathrow we weren't able to take the aircraft to the gate, instead we had to wait for over 30 min for the bus to take us to the terminal which made me miss my connecting flight by minutes. Very frustrating"
Cons: "The lack of service"
Pros: "The cabin crew were friendly and service was excellent"
Cons: "Keep the complementary snacks and drinks made the flight great after a long day"
Pros: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."
Pros: "See above"
Cons: "See above"
Pros: "All flights on time and luggage arrived with us."
Cons: "It wasn't British airways and we had to get to the airport extraordinarily early because no online check in. Pretty sure no one at Aer Lingus likes their job."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Cons: "I WANT TO CAHNGE TIME OF FLIGHT. BRITISH ASKED TO HIGT PAYMENT. IN THIS AMOUNT I CAN BUY TWO TIKETS IN LOW COAST COMPANY AND I HAVE ENOUTH MONEY TO BUY FOOD. PERSON THAT BUY TIKET FROM THE SITE CAN'T CHOISE A SITE AND ITS COME AUTOMATIC WITHOUT TO CAHNGE/"
Pros: "Athens to London no complementary drinks or snacks on a FOUR hour flight."
Airlines flying from Thailand to London City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Thailand to London City
Masks required on board, masks provided on flights from Thailand to London City
Social distancing seating
Middle seats unavailable to book on flights from Thailand to London City
Testing for antibodies, testing for symptoms for flights from Thailand to London City
Waiving of change fees. Search flexible flights from Thailand to London City