Cons: "The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights"
Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."
Pros: "Great service. Good food and drinks."
Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"
Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."
Pros: "Friendkiness"
Cons: "Nothing"
Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."
Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"
Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"
Pros: "Very quick flight :)"
Cons: "The flight was cancelled and we were asked to leave the departures lounge. There were no Logan Air ground staff actually working so we relied in the customer services desk at the airport to give us direction on what to do, and we were told that we would be eligible for compensation. I have now been told ( almost 2 months later) that the flight was only delayed and not cancelled so we are not getting a compensation payout to cover the huge additional cost I had to spend to fly another airline to get me to Aberdeen. Awful customer service, unreliable flights"
Pros: "They are great at service and care of their passengers. Their staff always go out of their way to make sure of comfort. Loganair seems one of the few to still give a beverage and a snack with purchase of ticket (wonderful). I am super thankful of well trained staff and their knowledge on luggage and sizing on the smaller planes especially when traveling to and from larger planes. I never had any issues with being able to take my backpack on or being asked to check it as it carried my laptop & wallet...unlike other airlines of similar size running to & from SYY."
Cons: "That I could not find any Tunnocks Cream Wafers in a retail store to purchase after only the caramel wafers."
Pros: "Great service. Good food and drinks."
Pros: "great airport with great efficiency (Glasgow) wonderfully polite and friendly ticket agent"
Cons: "We were delayed by over four hours due to weather but still the flight that was supposed to leave after us got out before because they were more concerned about getting that flight out on time than the 20 people who had been waiting for hours. We ultimately got out about six hours late."
Pros: "Friendkiness"
Cons: "Nothing"
Pros: "The light attended to help me with problems from prior flight"
Cons: "The propeller plane is noisy and uncomfortable. But it made it to Stornoway. Strong crosswinds made it a tough landing. The pilots did a good job."
Pros: "The staff was reasonably pleasant"
Cons: "The flight was four hours late. There were no announcements so passengers waited in a cold, damp terminal area where there was active construction. The peopeller plane was noisy and there was no storage. They had to check my small bag and then left it on the wet tarmac where my clothes were stained. FLybe is notoriously bad. They certainly lived up to their reputation"
Pros: "I can't give 5 stars for food or entertainment, but on a hop like this no one should expect them. Coffee was fine. 5 overall"
Pros: "Very quick flight :)"
Pros: "Fast and good service"
Food choice and quality has to improve
A short flight from City Airport. The whole experience was faultless. Every flight should be like this.
The airport delayed sending our COVID test results. We were told it would be a 40 min process but it took over an hour. We got the results 5 mins after the gate closed and they refused to help us make our flight. We had to sleep in the airport floor overnight because they said the only thing they could do was put us on the next flight at 9:35am the next morning - they said that the ere was no way to switch us to another flight that night because we booked on kayak and not directly through the airline. The staffs attitudes were cold and unfeeling and a different staff member that was present but not directly trying to help us in any way was openly rude and vindictive.
Flight delayed. Ordered special meal wasn't provided...
Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Pros: "Captain gave us good updates on delay."
Cons: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."
Cons: "A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats"
Pros: "LCY very efficient baggage drop, flight arrived ahead of schedule"
Pros: "Great crew and flight"
Pros: "The crew was nice."
Cons: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Cons: "Incoming flight delayed so late departure"
Pros: "The flight crew"
Cons: "Never board check in luggage at lcy, they don't know what to do with it"
Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Pros: "Boarding staff & crew were fine"
Cons: "The seats were the most uncomfortable I have ever travelled in - this plane definitely has the worst seat width, leg & reclining space that I have seen. I have been in long-range (16 hours) flights that were more comfortable than this. If anything fell on the floor, I couldn't retrieve, I couldn't sleep at all & had contorted joints & a body ache when we landed. To design such tiny seats is truly inhumane."
Pros: "City airport is very convenient from East London. Flight is only 40 minutes"
Pros: "I was flying Business and I couldn’t tell any difference between Business and Economy except the covers on the headrest"
Cons: "No difference between Business and Economy"
Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."
Cons: "The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer."
Pros: "Good food great service"
Pros: "I loved the seats that I got for the flight."
Cons: "The food was average."
Cons: "Delayed, had to pay for beverages, tight seating"
Cons: "They kicked me off the flight and I missed my husbands performance"
Pros: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Cons: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."
Cons: "No food available on flight in business class. Kitchen breakdown"
Pros: "Service kind and efficient"
Cons: "Late"
Cons: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."
Pros: "Clean efficient on time Nice staff"
Cons: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"
Cons: "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."
Pros: "Nice crew, short flight, comfortable seats."
Cons: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Pros: "Fast Boarding. Easy Airport"
Cons: "Very Rude & Disrespectful Crew"
Pros: "Flight as always great"
Cons: "Delay made me miss two meetings"
Cons: "Seats are way too tight. Plane itself was very loud."
Pros: "Easy boarding, quick travel and smooth landing."
Cons: "Basic snacks"
Pros: "Always a good flight out of LCY"
Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Pros: "everything went smoothly"
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Cons: "Took hand luggage at gate and waited an hour to get it at baggage claim"
Pros: "Good flight, bit bumpy due to weather."
Cons: "4-hour delay for a 40minute flight"
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Cons: "The fact that even water is for purchase is disgraceful"
Pros: "Flight was on time"
Cons: "No preferred boarding for business class. Business class seat was exactly same as economy Food option was not good"
Cons: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Cons: "The space on the seat"