I tried to reschedule the flight due to COVID and I could not get a hold of anyone either through their website or phone or email for days. I could not make the trip on the scheduled days I had booked months prior consequentially I was out a considerable fare. Given today’s difficulty with constant changing of country rules on lockdowns and testing Coupled with a lack of any customer support BA operates more like a scam than an Airline. And to think it was taxpayer money that bailed out these Airlines.
check-in in Manchester even after doing Verifly took over an hour which is ridiculous. 2 members of the check-in staff were not wearing masks and one was wiping her nose with her hand and then handling passports. The flight was late again.
Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "Crew was courteous and friendly."
Cons: "No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72"
Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"
Pros: "they got me to LA"
Cons: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"
Cons: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Pros: "Good crew; no more or less better seating than other airlines we have used to the UK."
Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"
Pros: "Comfortable and clean flight, only 35 minutes."
Cons: "Some movies wouldn't run"
Pros: "New plane. Good leg room. Good service overall."
Pros: "The flight was able to board early and arrive early. Very friendly service, enjoyable flight."
Pros: "As a British citizen living in the US, I have always rated the quality of the service BA has given"
Cons: "Flight was delayed from Manchester to Heathrow by 30mins. OK understandable. On arrival to Heathrow we sat on the tarmac for an hour and a half as apparently there was not enough staff to connect the plane to the gate.The computers to tell us where our connecting flights were down so they could not tell us which gate to go to. When we finally disembarked, I was not allowed to my gate despite it being in the same terminal and having 40 mins to go.I was directed to a BA desk to get another flight. After 15mins waiting here the staff were rude and announced they would be closing. I finally was directed to departures to be told the only option was the same time tomorrow."
Pros: "The website would not allow me to enter my passport details as I have PR status. As a result I could not select a seat of choice. it would be much better if PR details could be added when passport info is not accepted. The flight was fine"
Cons: "- bad airplane - cramped - bad food and not even available on all legs"
Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"
Pros: "Glad the flight wasn't any longer!"
Cons: "We were seated at the back of the plane on all flights"
Pros: "This flight did not get me to my Austin flight"
Pros: "The crew courtesy was beyond any trip I have taken. The food was good: chicken tikka Masala. My mother was so happy with the trip experience."
Cons: "Even for small persons like me, the seat is a bit tight with the neighbor spilling over in my area"
Pros: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Pros: "Flight on time, good crew."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Pros: "This short flight had no food. I guess that is acceptable"
Cons: "I was hungry but there was nothing to eat"
Pros: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Cons: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"
Pros: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Cons: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Cons: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."
Pros: "Pleasant efficient staff. Flight on time"
Pros: "I liked the demeanor of the crew that I interacted with and I appreciated the updates from the pilot since we were delayed into London and I had a quick connection."
Cons: "The breakfast option ran out by the time the crew got to me in the middle of the plane. The delay was nerve-wracking with the very close connection to my international flight."
Pros: "nothing the plane got delayed four times with no warning and then got cancelled when we all got lined up at the gate for the plane (we stood in line for 15 MINUTES BEFORE ANYONE TOLD US SHIT)"
Cons: "I didn't like that the plane got cancelled after hours of sitting in the airport, I didn't like the lack of communication between British airways staff and (would be) passengers, I didn't like that it would've taken me literally three hours to speak to a representative, and I am going to get a refund. I ended up taking an 80 pound train to London that took two and a half hours, and I expect the airway to pay for that too. This was bullshit and I hate this shirt air line."
Pros: "Service was fine, the plane was full but it was a pleasant flight."
Cons: "The flight was delayed, the gate was not announced at the airport n London until 15 min before departure which was irritating. This flight was delayed and my checked in luggage did not make it to my destination. Hope to get it sometime tomorrow (a bit inconvenient but it happens)"
Pros: "The crew were ok, nothing really to comment on bad or good."
Cons: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Pros: "No delays, good quality seating and service"
Cons: "The change to a packet of crisps or nuts instead of a snack."
Pros: "Boarding at Heathrow is crazy lacks discipline"
Cons: "Boarding and grumpy staff"
Pros: "Much more comfortable and leg space than the 747-400 long distance flight!"
Cons: "Manchester Airport waiting area."
Pros: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Cons: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."
Cons: "No in flight entertainment on cross Atlantic is so 2005!"