The boarding process and flight was smooth and punctual
We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay.
The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation.
After that everything was totally great during the flight.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Flight departed 30 minutes late (due to a delay with the inbound flight)but a short flight time enabled the delay to be recovered and we landed in FRA on time. A very long taxi (30 minutes) made connection time for my next flight to be very tight.
Why do LH insist on serving the 2nd meal/beverage service in economy class until 50 minutes before the flight lands? I suspect they would argue it allows passengers to have greater rest however in Y class the passengers are awake long before......could I suggest serving the snack earlier as it prevents a very rushed service as trays are collected and cabin secured very near to the actual landing?
Problems with the check-in online that made it impossible and cause that me and my partner had to seated not together. In the counters at the airport, we asked if it was possible a solution as I suffer with big anxiety and needed to be together my partner during the flight, and they answered us in an extremely rude way. Luckily we could change it with other passangers inside the plane by ourselves.
Not a fault of Lufthansa but something that made the flight HORRIBLE was an extremelly smelly and very heavy guy seated next to me that used half of my seat and made me be really uncomfortable.
My seat..... No row in front of it.
Crew were excellent. Friendly and professional
Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk
Choice of films. I've seen a lot of them and the rest were awful
Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example.
Hot food boring, tasteless
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