I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens.
I had everything ready my boarding pass my passport and my visa.
Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration.
I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa!
Then she said oh I didn't see that sorry.
This took approximately 10 minutes.
Ok she apologized but it didn't sound sensere or honest.
I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal.
I was NOt treated the way customers should be treated.
She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude.
It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality.
Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology!
Thank you for having the time to read my complaint.
Sat in the aisle seat on the last row of the Airbus 330. Was somehow invisible to some of the crew who bumped me every single time they went past, forgot that I was supposed to get food, drinks or rubbish collected. Also three overhead bins were left open during take off. Entertainment is limited to 4 movies, 8 TV shows and radio, unless you pay an additional £4. Also this was the first long haul flight, charter or otherwise that charged for all drinks except tea and coffee served with meals. Would avoid in the future.
Itinerary was Boston to Manchester on Thomas Cook Airlines, and Manchester to Munich on Lufthansa. Computer system was down for Thomas Cook. 300 passengers checked in with hand-written boarding passes. Poor communication between airline and passengers. Delayed departure. Arrived in Manchester at 5:55am, an hour late. Misinformation in Manchester about what would happen with our checked bags. We were directed to transfers, only to find out that the hand-written bag tags were not accepted by transfers and we had to exit transfers to claim the bags. This delay caused me to miss my 7:25am connection to Munich. Better information and communication would have allowed me to make the flight. Was rebooked for 10:50am flight but at gate found out it was oversold, I had no "priority" because it was a rebooking, and my seat was given away to another passenger. I was then rebooked for 17:55 flight. I was told that my checked bag would be on it. At the gate for this later flight, I asked about my checked bag but was given no information, and the staff was not helpful in confirming my bag would be loaded. After a 12 hour layover in Manchester (should have been 2 hours), I boarded the 17:55 flight. I arrived in Munich and of course my bag did not make the flight. Effectively I lost a day on my trip, and this was a terrible experience. Flying multiple airlines on a single trip can really be awful if there is rebooking involved, as they don't work together, and neither treats you like a paying customer. I also would advise against flying Thomas Cook. Their computer system going down is inexcusable, and created a massive headache for not just me, but many passengers who missed connections.
The staff were amazing considering we had an hour and a half delay and checked in to the flight manually! I felt bad for them actually, as it clearly wasn't their fault, but they are on the front line and had a deal with some very upset customers.
I had to stand in line for and hour and a half while the staff tried to figure out why the computer system wasn't working. When the system decided that it really wasn't going to work, we had to check in manually, which doesn't seem very safe to me! I had a handwritten boarding pass, and luggage label! The flight was then delayed further and we ended up being and hour and a half delayed. Again, the staff were amazing with what they had to deal with, but I do wish that there was a representative from Thomas Cook to talk to us while we were in line at check in. Tanoy announcements didn't cut it really.
Pretty good service from the crew. That's about it.
Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)
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