Cons: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Pros: "I like ailes center seat it's easy to get in or out."
Cons: "Should have the option for reserved the seat not only priority travelers ."
Pros: "Crew and seats were good"
Cons: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Pros: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Pros: "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
Cons: "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
Pros: "Good crew, good service, clean quarters, cordial and pleasant service"
Pros: "Korean airlines had pleasant staff and provide good food."
Cons: "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
Pros: "The crew was nice and friendly, food was ok"
Cons: "Food should request order by the crew, rather then trolly push like an old style"
Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Pros: "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
Cons: "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
Pros: "In flight entertainment was quite good"
Cons: "I was offered an earlier flight departing from London, which was good but was delayed in the end. But I was not told my connecting flight was changed too (new boarding pass not issued and I only realized from the baggage slip) - I had to pay 100 usd to change flights again!"
Cons: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Cons: "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
Cons: "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"
Pros: "Very delayed flight that resulted to missed my flight going to davao"
Ensure there is a choice of food for all customers and also enough food
An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
Pros: "Check in was good"
Cons: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Pros: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Cons: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Pros: "Reasonable price and not complicated"
Cons: "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
Pros: "The crew was great."
Cons: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Cons: "Choice of movies was not that good. I had severe diarrhea the next day after the flight and I put it down to the aircraft food."
Pros: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Cons: "Every one of our legs was delayed, which contributed to tight transit times."
Please serve no god if you must serve dog food
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Cons: "More options for gluten free food. Always get the same dish"
Cons: "Not to be late ,and not to loose my luggege"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."