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(Return)
Airports
Origin
London
£372
only
£372
£685
only
£685
£543
only
£543
Destination
Richmond
£372
only
£372
Sat, 17 Feb
LHR
RIC
30h 13m
Mon, 19 Feb
RIC
LHR
12h 15m
£372
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
JFK
LHR
Mediocre 2.0

They switched my gate 5 times and lost my baggage.

LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

LAX
LHR
Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

Fri, 16 Mar
LGW
RIC
24h 53m
Mon, 19 Mar
RIC
LGW
14h 30m
£543
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 22 Feb
LHR
RIC
15h 14m
Sun, 25 Feb
RIC
LHR
16h 01m
£565
Trip: 4 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
PIT
ATL
Excellent 10.0

Flight was on time and quick and comfortable

AMS
ACC
OK 4.0

Flight was delayed for three hours and was a very stressful flight

Flight was not on time and got to destination very very late pier management of aircrafts

AMS
ACC
Good 7.3

It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you.

HAV
AMS
Excellent 8.6

Service provided by the staff

The navigation of the entertainment system is not very friendly

AMS
MAN
Good 7.0

The flight attendants could not do enough for you.

Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.

Tue, 13 Feb
LGW
RIC
16h 07m
Fri, 23 Feb
RIC
LGW
18h 40m
£655
Trip: 11 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 4115 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
ORD
Good 6.0

There were 3 travelers in our family and we were not seated together. I assumed the flight was full but to our surprise there were empty seats that would allow us to be together. Serving of meals and drinks were slow although the food was better this time compared to our Chicago to Dublin trip. Movie selections were poor.

YYZ
DUB
Excellent 8.0

Great seats plenty of leg room

The food... Yikes

DUB
LAX
Good 6.3

Not enough food served, they charged for alcohol on a transatlantic flight! Some of the crew were not the friendliest.

DUB
MUC
Good 7.0

It was a simple layover!

LHR
ORK
Good 6.3

Really comfortable seat

Had to divert to Shannon due to fig. Bussed in FREEZING ancient vehicle to Cork

Thu, 22 Feb
LCY
RIC
51h 44m
Sun, 25 Feb
RIC
LCY
39h 10m
£685
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18172 reviews
Overall
8.2
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
FRA
SEA
Excellent 10.0

I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!

BOS
FRA
Excellent 10.0

Comfortable seats; food was adequate

Seats seem a bit close to one another, with little knee room

LAX
MUC
Excellent 10.0

Very clean

MUC
LAX
Excellent 8.0

As usual, good customer service.

I fail to see why Lufthansa is deliberately destroying their competitive advantage.

FRA
SCQ
Good 6.0

My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases

Sat, 3 Mar
LHR
RIC
25h 32m
Mon, 5 Mar
RIC
LHR
11h 26m
£372
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
MEL
LAX
Excellent 8.0

These seats are small

LHR
BOS
OK 5.0

We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it

LAX
LHR
Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

JFK
LHR
Mediocre 2.0

They switched my gate 5 times and lost my baggage.

JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

Thu, 22 Feb
LGW
RIC
30h 26m
Sun, 25 Feb
RIC
LGW
18h 08m
£760
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14905 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHL
BWI
Excellent 8.5

Very rapid flight. Landed far before scheduled arrival(at least 25 minutes). Checked baggage was delivered before schedule arrival time. Crew was pleasant/helpful.

Flight was changed from what was originally scheduled and purchased. I was informed of the change after the purchase before traveling. Thus I had 4 1/2 hours between flights.

LGW
UVF
Good 7.3

I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small.

There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands.

BOS
LHR
Good 7.6

Great crew

Old entertainment system

LHR
TLV
OK 5.6

the staff

aircraft, food, entertainment

LHR
IAH
Mediocre 2.0

Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket.

Sat, 3 Mar
LGW
RIC
14h 16m
Tue, 6 Mar
RIC
LGW
13h 39m
£760
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6597 reviews
Overall
7.6
Boarding
7.3
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.3
BOS
KEF
Good 7.6

No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice.

IAD
KEF
Mediocre 3.6

No food or drinks. No meal meal voucher despite delays of over three hours. Stuck waiting on tarmac after landing tben having to take ahuttle buses to terminal buses that idled endlessly with doors open in freezing weather as we stood and waited and waited even as the bus was full.

JFK
KEF
Excellent 8.6

Comfortable

No food, 6 hour flight

JFK
KEF
Good 7.3

Delays

ORY
KEF
Mediocre 3.6

Icelandair has an original lifestyle intro video and safety video. Made me want to experience Iceland. Airport in Iceland was amazing.

Didn’t communicate well with us when airplane was late or make any announcements about boarding. No luggage allowance. Cost was INSANE to check a bag...$95 USD one way and $86 EURO return. The most outrageous prices we have ever come across! Food was not provided for free on our oversees flight. You had to pay again, an outrageous price for a small meal. Overheard crew members talking about others on board and drop the f bomb. Not very professional.

Wed, 4 Jul
LHR
RIC
11h 26m
Wed, 18 Jul
RIC
LHR
9h 25m
£766
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 53853 reviews
Overall
7.2
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
AUS
IAH
Mediocre 2.6

flights delayed overall

service. flights were delayed and they said there was nothing they could do

IAH
PNS
Mediocre 2.0

delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served.

ORD
YUL
Mediocre 2.0

the comped hotel

Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport.

PVG
ORD
OK 4.6

Entertainment, and leg space.

Full plane, long wait to use lavatory. Crew was good, but should have upped their game under the circumstances, especially with regards to keeping the lavatory clean. The noodles for breakfast turned out to be porridge, and went straight to the waste basket.

MCO
IAH
Mediocre 3.0

Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!

Mon, 19 Feb
LHR
RIC
19h 57m
Wed, 21 Feb
RIC
LHR
22h 55m
£799
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 3101 reviews
Overall
7.5
Boarding
7.4
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.1
LIS
MAD
Excellent 8.3

everything is ok but food is bad. better give to passenger fruit or bisquit, wafers

LIS
TXL
Excellent 8.0

The space/seat size was very limited

LIS
BOS
Good 6.6

The sound for the movies did not work at my seat or my wife's seat.

LIS
MIA
Excellent 10.0

Very smooth

LIS
MAD
Poor 0.0

I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed.

Fri, 2 Mar
LHR
RIC
17h 19m
Sat, 3 Mar
RIC
LHR
22h 03m
£397
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

LHR
SFO
Excellent 8.0

Quality of service was good in the plane

Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in

LAX
LHR
Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

LHR
SEA
Excellent 9.2

Free everything...food, wine, spirits, movies, etc. Nice crew!

Seats a little hard, main dinner dish was a little odd but okay.

LHR
BOS
OK 5.0

We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it

Thu, 1 Mar
LHR
RIC
33h 32m
Sat, 3 Mar
RIC
LHR
22h 03m
£403
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

LHR
LOS
Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

LHR
SEA
Excellent 9.2

Free everything...food, wine, spirits, movies, etc. Nice crew!

Seats a little hard, main dinner dish was a little odd but okay.

Fri, 2 Mar
LHR
RIC
35h 02m
Sun, 4 Mar
RIC
LHR
9h 28m
£403
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

LHR
LOS
Excellent 9.0

The personal care and attention.

Old movies and few entertainment choices

MEL
LAX
Excellent 8.0

These seats are small

EWR
LHR
OK 4.3

The onboard crew were lovely.

Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work.

LHR
LOS
Mediocre 2.6

Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.

The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

Tue, 13 Feb
LHR
RIC
25h 19m
Fri, 23 Feb
RIC
LHR
14h 41m
£614
Trip: 11 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
CPT
AMS
Excellent 10.0

The supplied pack of toothpaste/toothbrush

ATL
AMS
Excellent 10.0

Got to Amsterdam on time and everything was great including the staff

PIT
ATL
Excellent 10.0

Flight was on time and quick and comfortable

AMS
ACC
OK 4.0

Flight was delayed for three hours and was a very stressful flight

Flight was not on time and got to destination very very late pier management of aircrafts

AMS
ACC
Good 7.3

It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you.

Sat, 17 Feb
LHR
RIC
29h 19m
Thu, 22 Feb
RIC
LHR
12h 38m
£614
Trip: 6 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
PIT
ATL
Excellent 10.0

Flight was on time and quick and comfortable

SFO
AMS
Excellent 10.0

The flight was great.

AMS
BCN
Good 7.6

Good efficient flight crew friendly and helpful

AMS
MAN
Good 7.0

The flight attendants could not do enough for you.

Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.

AMS
ACC
OK 4.0

Flight was delayed for three hours and was a very stressful flight

Flight was not on time and got to destination very very late pier management of aircrafts

Wed, 7 Mar
LHR
RIC
31h 35m
Fri, 9 Mar
RIC
LHR
31h 32m
£495
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1022 reviews
Overall
8.1
Boarding
8.3
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.8
MEL
LAX
Excellent 8.0

These seats are small

LAX
LHR
Excellent 9.6

Nice airline, great crew and service.

Leg room and space was great but the seats could use some more cushion.

JFK
LHR
Mediocre 2.0

They switched my gate 5 times and lost my baggage.

LHR
SFO
Excellent 10.0

So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight

no complaints whatsoever!

JFK
LHR
OK 4.3

It was terribly late. No one had a clue on when flight would depart.

Fri, 16 Mar
LCY
RIC
34h 54m
Mon, 19 Mar
RIC
LCY
23h 15m
£735
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18172 reviews
Overall
8.2
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
BOS
FRA
Excellent 10.0

Comfortable seats; food was adequate

Seats seem a bit close to one another, with little knee room

DEN
FRA
Excellent 10.0

Slept like a baby with no interruptions.

MUC
LAX
Excellent 8.0

As usual, good customer service.

I fail to see why Lufthansa is deliberately destroying their competitive advantage.

CGN
MUC
Good 7.0

Delayed

FRA
CAI
Excellent 8.0

Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working

Lufthansa is a big name must do something for that

Sat, 3 Mar
LHR
RIC
31h 32m
Tue, 6 Mar
RIC
LHR
12h 35m
£614
Trip: 4 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1656 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
PIT
ATL
Excellent 10.0

Flight was on time and quick and comfortable

CPT
AMS
Excellent 10.0

The supplied pack of toothpaste/toothbrush

NCL
AMS
Good 6.8

Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed

Flight was delayed due to weather in Amsterdam area

HAV
AMS
Excellent 8.6

Service provided by the staff

The navigation of the entertainment system is not very friendly

EZE
AMS
Good 6.0

una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen.

Wed, 28 Feb
LGW
RIC
14h 11m
Mon, 5 Mar
RIC
LGW
20h 07m
£743
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 2 Mar
LGW
RIC
14h 16m
Mon, 5 Mar
RIC
LGW
13h 39m
£773
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6597 reviews
Overall
7.6
Boarding
7.3
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.3
IAD
KEF
Mediocre 3.6

No food or drinks. No meal meal voucher despite delays of over three hours. Stuck waiting on tarmac after landing tben having to take ahuttle buses to terminal buses that idled endlessly with doors open in freezing weather as we stood and waited and waited even as the bus was full.

KEF
JFK
OK 4.6

Poor communication. Old planes. Late departures and arrivals. And the staff has zero f@;$s to give.

See above.

KEF
LGW
Good 7.3

This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much.

It’s just not a comfortable plane.

ORY
KEF
Mediocre 3.6

Icelandair has an original lifestyle intro video and safety video. Made me want to experience Iceland. Airport in Iceland was amazing.

Didn’t communicate well with us when airplane was late or make any announcements about boarding. No luggage allowance. Cost was INSANE to check a bag...$95 USD one way and $86 EURO return. The most outrageous prices we have ever come across! Food was not provided for free on our oversees flight. You had to pay again, an outrageous price for a small meal. Overheard crew members talking about others on board and drop the f bomb. Not very professional.

BOS
KEF
Good 7.6

No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice.

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