Cons: "Aeromexico has a small plane, it is extremely uncomfortable. Flight Crew are not the friendliest of all."
Pros: "The short lines at check in."
Cons: "The communication or overall handling of the Origin airport staff with the Mexico City staff. Was told COVID test was acceptable in DGO and was not able to fly from MEX to ORD due to “invalid PCR test”"
Cons: "Just 1 person doing check inn in Mexico city, very bad service at the checking point"
Cons: "The sandwich was a large roll with a slice of ham as a slice of non descript cheese, significantly smaller than the roll."
Cons: "Overnight flights on E90 planes are not great but it is what it is."
Cons: "E90 planes do not have WiFi or inflight entertainment so make sure to bring your own."
Cons: "The whole experience. From boarding to arrival. The flight departed late, and arrived even later to then have to still have to wait for the shuttle to take you to the main terminal. These flights make me question whether Aeromexico deserves to be the flag carrier."
Pros: "Nothing. It was terrible."
Cons: "Arrive on time (rather than 12 hours late; I’m still flying). Staff was disgustingly rude. When they missed my connection I waited in line for 2 hours to be rebooked on a much less nice airline. Will never book with you (or Aeromexico) ever again."
Pros: "Crew was friendly."
Cons: "No communication with us in why our flight was delayed. We boarded an hour and a half later and still held us in buses until they were done cleaning because no aircraft was available. Staff was friendly."
Cons: "No one ever told me I needed paperwork to board my return flight and they made me run all over the airport and miss my flight"
Food was low quality as well as quantity; I ordered vegetarian. We waited 35 MINUTES for the first bag to arrive after landing.
It was not Iberia. It was with United. It was great!!!
They offered several meals and snacks, the crew was very friendly and kind. There was a broad selection of movies, shows, and games. I was impressed!
My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.
I could change to business before flight and everything was perfect except for entertainment which was none.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
My luggage never arrived in Miami; still waiting a day later.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight
Seats, comfort level ugh. Crew was not attentive, only to coach
All corners have been cut and it’s a cheap experience that no longer is distinguished from most other cheap airlines