Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.
Worst airline in the world, will never travel in it again.
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Comfort isn’t a word one uses on economy airlines! Boarding was okay, delayed but okay, the flight was good, quick and time was made up.
Boarding great. Didn’t eat or drink so can not comment.
Bohužel zpoždění let o více než 6 hod, způsobil, že jsme nestihli další let.
Cheapest flights to Italy from Lyon found in 2024