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The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Didn’t get my luggage from layover in Zurich until 3 days later even though my luggage was marked priority and short layover, but my husband got his when we landed
Had a short layover in Zurich, luggage marked expedite and short layover but still didn’t get luggage when arrived in Split until 3 days later even though husband got his.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
I was pleasantly surprised with the whole experience. Thank you
There were multiple delays and the food was poor. Better food.
Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
My wife was struggling to walk, due to a very sore leg, and they had wheelchairs and pleasant assistants at every step of the way, whisking us around long lines at TSA, Passport Control, Boarding, and Customs. Even a special Boarding Bus that lifted us right up to door level on the airplane out on the tarmac. Slightly less effective arriving in Detroit, where we had to walk down the stairway, walk to a bus, and find our way into the terminal, where the assistance started up again. Meals, drinks and snacks were excellent, as was the variety of entertainment, with nice screens right on the backs of the seats. Complimentary blankets and pillows for everyone. Pleasant, considerate flight attendants, generous with the drinks and snacks. All-around class act.
Flight delayed for 90 minutes with no explanation, seat very uncomfortable almost like there was no cushion in it, no power at seat for 10 hour flight, had to use plug in headphones for entertainment system. Crew was great
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
Lufthansa flights were great. United flight from houston to Frankfurt had very small seats with almost no space
Second time I took this flight, and they lost my luggage both times. Waiting for my suitcase now, last time it took two days to get it back.
Twenty-four hours before our flight we wanted to check in online, but was unable to do this, so we walked over to the airport. We were still unable to do it, but it ended up not being a problem doing it that day. One of the women in our group wanted to check two bags, but was unable to do it, but they then let her take the smaller bag with her into the cabin and didn't charge her for that extra bag.
Must deplane and take bus in Frankfurt. A big hassle.
Really bad airline, they treat you like you would be treated on a budget airline.
The smoothest boarding, courteous and experienced attendants, comfort and food/drinks I have ever experienced flying Economy on any airline! It made a 12 hour flight no burden at all - Thankyou Lufthansa!
Everything great. Just didn’t get my checked bag. Never left Berlin
I was disappointed there was a 40 minute delay to flight
The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
I had an emergency escape seat. The attendant gave the extrA briefing to my side of the aisle but didnt direct it at all to the other where my wife was sitting
Boarding great. Didn’t eat or drink so can not comment.
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
I got denied boarding bevause they said they "ran out of seats on a plane"
Speakers were blaring. It's like being in a Moroccan market and you keep getting shouted at with what's for sale
Due to long security check and no last call announcements from Gate staff, my family and 12 other passengers missed the flight.
What can you say Ryanair get you there,no frills Not so cheap anymore ..... but what is now days! Would use again as always. Good flight times for us.
Very unpleasant staff, disgusting service, ignoring requests, refusal to help
Flights were on time. The crew was efficient and friendly.
Late again rude staff at gate bullying passengers made us stand in the cold 3degrees for 40 mins before they let us board
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
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