The Alamo service was great. The car was horrible. I had to drive it for 4 hours to get to my destination and it was so uncomfortable. the worse are I have ever driven.
Car class reserved not available. Wait estimated at 1h. Class above immediately available but was asked to pay an upgrade! Took a lower class (no refund there...). Was informed that any breakdown would cost me 290$ for intervention, after I mentioned I was using my credit card insurance. And funnigly, the car I was given had a permanent hand brake alarm problem despite hand brake unlocked. this at pick up, but i didn't have time anymore to exchange. Gd thing I did only a small number of km.... Not a good experience this time. thks best Sylvain
On the website, it tells you you can book with a debit card but you still need a credit card if you’re not out of state, which doesn’t make any sense!
Marta was fabulous- at terminal 4 in Madrid airport
We had a terrible experience with Alamo and likely will not be giving our business to Alamo again. The pickup process and the staff in Rome was fantastic, but the drop off process in Florence was a nightmare! When we drove into Florence, we arrived at the address we were provided both by the Alamo staff in Rome and in our rental agreement. The office was in a terrible location and was not open despite arriving during listed business hours. Since the office was closed, we had to take the rental car to our hotel and pay to valet park it overnight. When we went to return the rental car at the listed opening time the next morning, we waited in a line at the provided address, only to get to the front and be immediately directed to a parking garage that was NOT listed on the rental return agreement without the staff doing anything to acknowledge and process the return. We were provided unclear instructions on where the return garage was that did not take into account current road closures. Due to needlessly waiting in line at the return location provided by Alamo in the rental agreement, the return process not being initiated in the system upon our arrival at the provided location, and the delay in finding the return garage, we arrived at the garage 15 minutes after our return time and charged for an entire extra day. Had we had clear instructions on where to return the vehicle, we would have had a much better experience.
They did not have the car we had ordered. Had to rent from another company and lost money