Fox / Goldcar – Barcelona Airport | Do Not Book. Ever. ⭐ 0/5 I booked through Kayak, which is exactly why I am leaving this review here. Kayak users deserve to know what they are walking into before trusting this company with their travel plans. What happened I arrived at the Fox/Goldcar desk in Barcelona with a confirmed reservation. The agent immediately told me my car was unavailable, that it would take two hours, and that only larger vehicles were on offer at three to four times my original rate. I declined. I cancelled on the spot and made a new booking for the same vehicle category, listed as available on the platform at half the price she had been quoting me. I returned to the desk minutes later. The new agent claimed my reservation did not appear in the system. It did. A colleague confirmed it, but a note had already been entered internally instructing all staff to refuse me service. An employee had gone into the system and flagged my account for refusal simply because I would not overpay. What followed was two hours of manipulation. The quoted price jumped from 20 euros to 180 euros with no justification. Both agents spoke exclusively in Spanish between themselves, coordinating how to block me. When I walked out to the vehicle lot to find help, they abandoned their own desk, closed it, and physically followed me outside to make sure no colleague would assist me either. I left after two hours with no car. I booked elsewhere and had keys in hand within minutes. Why this matters for Kayak users When you book at a competitive rate through Kayak, you may be treated as an unwanted customer at the desk. These agents appeared to systematically target standard-rate bookings, pressuring clients into expensive upgrades or refusing service altogether. The price shown on Kayak is not the price they intend to honor. My documents were held for thirty minutes at the start while the agent pretended everything was fine. Then the refusals began. This was not confusion. This was a deliberate strategy, executed by two staff members working in coordination. Bottom line Do not book Fox or Goldcar through any platform, and especially not for Barcelona. The staff are dishonest, unprofessional, and organized in their refusal to serve clients who will not pay inflated prices. Zero out of five. The worst service experience of my life. Book anywhere else.
I was provided a quote through Kayak for $266.48 BUT Goldcar charged me $466.49 Cdn THEN another $200.86 on the same day. I want you to look into the matter and refund me $400.87! I look forward receiving a positive response to correct this over payment as soon as possible!
The security deposit was outrageous and the request for an International Drivers Licence should have pointed out in bold letters before signing the contract.
Bait and switch, the price was very cheap online, US$14 per day. I only needed the car overnight in between two flights. When I went to pick it up, they said all these additional things were mandatory and it would be 105€ plus a deposit. I just decided not to take the car, that price is crazy.
Was told on arrival I couldn’t pick up the car without an international driver license (literally a paper translation of my US license). Had to arrange rental on the spot from another company.
Rude and unprofessional. Would not recommend.
