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outdoor pool. nice facilities.
Nice big room, nice bathroom, nice environment, good wellness facilities, rich breakfast Staff behaviour (not friendly), poor pool bar (rude staff, no warm food, only sandwich)
The location; swimmingpools The restaurant: the selection of food; no food for children; very expensive compared to the prices in other Balaton area restaurants
Ideally located next to Lake Balaton with excellent air-conditioned rooms and a balcony. Contrary to the details on the website, the hotel does not have its own sandy beach. There is an area of sand in the park area near the lake side - not quite the same. Also the dinner was a buffet arrangement which I did not expect at a 4* hotel. I was expecting a restaurant with waiter service and an a proper menu.
nice spa center, nice parking place staff too official with little sens for hospitality, no free internet wlan
Very clean hotel situated in a large park on the shore of lake Balaton, with an excellent indoor swimming pool, friendly staff and very good choice of food. In few words: excellent 4-star hotel.
Very nice location, good choice for relax & spa quite expensive food price
no annoucement about the running construction (new part of hotel) in time of booking and receiving the room 5-10 meters far from the construction in the same price with any other possibility to change the room in the same level (price dropped BUT after long discussion with the staff ) = Recommended BUT for the future - no such experience for others in this year
Access to the airport by free shuttle bus.
Its all brand new - there has clearly been some good staff training. It is a very nice place, very fast broadband, free shuttle, breakfast included, quiet. Good size rooms.
noisy, room and especially toilet not clean,
It was clean and not noisy.
It looked as if care and pride had gone into the design/decor of the hotel and the way it was maintained.
the 24 hour room service, internet availability, and included breakfast.yhe ground transportation staff were excellent. the hotel staff were very uninformed to helpful information regarding the country's major airline phone numbers and train information. Also the bar and restaurant only had one person working both and the service was very slow.
The location is within a mile of the airport which was very convenient for an early morning flight. Our first impression was good and the staff was helpful. Their shuttle service was very nice and prompt. The problem occurred when using the shower, the water smelled like a sewer and you had to let it run 5-10 minutes before the smell would dissipate. Unfortunately with a very early flight I didn't have the time to allow the water to run that long. The sheets on the bed did not fit properly which caused the mattress to show at the top of the bed. The air conditioning also did not work. Our son stayed in another room on the first floor and experienced the same problems. When we advised the staff they apologized and said they would look into it. We were stating just one night and would have left if needing to stay longer. We stayed in several hotels/apartments during our 3 week stay in Italy and Hungary and never experienced a problem like this. It was disappointing to spend a long day of travel without getting a good nights sleep or shower.
Nice helpful staff who spoke English, free use of internet and a computer in the lounge, free shuttle to and from airport. Very adequate restaurant, nice menu for dinner and breakfast included. Attractive decor thoughout the property. Poor quality and not enough towels, no bath mat for outside the shower. Needs better or extra pillows.
Location ,confort ,food On your web site breakfast was included, at 5 am before we went to the airport we asked for two glasses of orange juice. We had to pay 4 euros after the bartender and the receptionist were talking back and forth for 5 minutes, it is not the 4 euros but its the service and the scene created at 5 am. I spend over a 100 eu. In 8 hrs at your hotel, and I am very disapointed with your lack of service.
Hotel was very clean, quiet and professional. Great free wifi, free breakfast, free shuttle to airport. People were very pleasant and spoke English very well. 24 hour restaurant on site. Food was excellent. Liked everything about it except it is a bit diffiocult to find if you are driving. GPS did it OK, but navigating the traffic circles can be confusing if you aren't used to them.
Awesome, everything was brand new.
Clean comfortable rooms, pleasant staff, a little out of the centre of Siofok. I rated value as fair only because we didn't use many of the hotels facilities on this occasion.
Relaxed atmosphere ,Private beach.Outside areas. No other pillows except feather which is a problem for people with allergies.
I booked a room with balcony and I received one without. After I specified this they offered to give me the right one
Quality of the hotel The checkout time at 10am is too early.
The service from the staff in the restaurant was excellent.The food was excellent. All written information about the hotel and surroundings should be in english too.The private beach is good but kan kan be developed.For ex. the bar open times, the flowers in better shape. More sunbeds
It was clean and quiet. The aircon worked well. The spa facilities were ok. The buffet breakfast had plenty to choose from. The hotel is overpriced. They gave us a seaview room with no sea view; when asked they said it faced the sea! Directions and distances marked on the road from the station to the hotel were misleading, which was extremely frustrating.
Very nice staff, very nice and clean room. Anytime again!
Vey comfortable, clean and nice hotel. Good parking possibilites. A family hotel, only a lot of children running around. Not to recommend to stay there if you are not with your family. This hotel private beachside was close to a joke..very small and crowded with people. Wifi only in public areas.
Hotel looked new, well cleaned, lots of possiblities to relax/wellness. Hotel was good, only they could have invested more in staff, they barely spoke english, only at the reception a bit, and we had several diners, lunch and breakfasts in the hotel, and we only ran into one waiter who actually spoke good english. Thats maybe acceptable for a cheap hotel, but I'd expected better from a 4**** one
Beautiful wellness facilities!
1) The rooms are uniquely designed and very attractive 2) Hotel breakfasts were excellent. 3) Hotel staff are so helpful and kind. 4) The restaurant Amigo near the hotel was excellent. 1)not comfortable as a relaxing spa. The spa and the swimming pool are too small. Do they really use real thermal mineral water? Water looked clean but it was not explained how often it is changed. Not sufficient facilities as a spa and wellness. Not very many activities within the hotel, and on the second day we were so bored. 2) Not good air-conditioner. Too cold to stay in the winter. Hot shower was not working, either in my room. 3) i wish they had free transportation service to the station. (on a rainy day, guests must walk the muddy road to the station) 3) we (two) were charged on our credit card upon arrival at the hotel. I hope we were not double-charged.
Position is good, far enough from the noisy Siofok main street. They have 4 free unattended parking spots right in front of the hotel plus some other beyond a gate (need to pay a daily local tax per person). This is the best BestWestern hotel I've seen around the world; every room is unique and has its own style. The jacuzzi in the spa is very nice and also the sauna.They have a free to use coffee machine running 24 hours. We had a problem with the shower and they fixed it the same day. 24 hours front desk. The double room was incredibly small. In the spa they have a hot jacuzzi for 6 persons and a bigger pool for 20 persons incredibly cold, it's kinda nonsense. One night we had some heavy rain outside and...even inside the room.
The staff were friendly and helpful, rooms were cleaned and towel changed everyday. The Public rooms were very nice. Very small rooms, No Resteraunt or cafe open, Bar not open, Breakfast not very interesting
very bad service, low quality facilities, over-priced, over-rated very bad service, low quality facilities, over-priced, over-rated
Noisy location,not so clean,too old,poor breakfast
It was petfectly clean, the staff is very nice, the hotel _does_ look like you see it on the picures, the room was actually set up for the two of us, enough towels, etc, whirpool, swimmingpool, a great traditional Hungarian breakfast - all these included in the price, coffee, tea, orange juice and microwave :D at your disposal all the time at a nice central hall in the hotel with a little library. Airconditioning/heating also installed in the bathroom and the mainroom. I am tryly pleased, and recomend it to everyone, will be back there myself. The sleeping pillows were too big for my taste but I still slept well.
nice breakfast, comfortable room
Rooms of special characters, very nice and special hotel. Sauna, swimming pool and jacuzzi were great. The room was very clean. Air condition was great. Great restaurant Amigo near by hotel. Facilities of room and hotel were very good. The location near train station, some noisy. Breakfast after 9 am was sometimes bad, before 9 am it was good.
The decor of the whole hotel was really nice. Even though we stayed at the hotel during June, the cafe/bar was not open.
Close to the lake, helpful staff, good breakfast, good wellness area, close to the center, room has balcony A/C broke down, asked the staff to fix it 3 times, never happened and never said a word why or apologized. Mini bar fridge did not work. These sorts of things are annoying when +38 Celsius outside. rooms are little small.
The hotel is right on the shore of Lake Balaton and close to the center of Siófok The room would have needed some refurbishment
hi i have used your booking site many times but this time i found this hotel to be only 2 star because many of the facilities were either broken or out of use could you please pass my unhappyness onto the hotel and see what they can sugest as compensation many thanks norman and edina
Location (on the beach) was very good; cnn on tv; helpful desk staff; good choice at breakfast; Check out by 10am is very early; although staff were helpful, no-one spoke very good English; we were given one of the few rooms without a balcony; indoor pool was very small
Helpfull staff, good indoor wellness center
wellnes centre parking possibilities - it is not nice at the tennis corner..
this was my second stay. a lovely hotel with such helpful and friendly staff.
Good location Refrigerator and air conditioner not working probably
the location , uhe hotel staff verey friendly all are excellent
This Hotel is a good value for the money. Great restaurant and friendly staff. If I come back to Ballaton I will definitely stay in this Hotel again.
excellent swimming pool 25m
fine place, friendly staff, all in all fine, will stay again
spa facilities (i.e. pool, sauna) included in the price are a big advantage, great location just on the Balaton shore basic breakfast
spa and pool facilities, sun deck on the hotel roof with the gergeous view of Balaton lake - unfortunately it wasn't warm enough to sunbath very dull breakfast
Location, right on lake as described. Thought food expensive. Ate elsewhere. Have reason to believe that we were not shown the full menu,as on the day we left we saw a different menu on a hotel board on the quay side of the hotel which was more extensive.
Wonderful staff, good place, good people. Recomendated for all guests of town.
I liked how the room looked like, when I entered it. I have also enjoyed its position (not in the noisy area) No cleaning service during 3 days stay. Toilet was very dirty. Bed clothes: dirty and ugly smell.
Pension is near core of city (300-400m) There was some difficulties to obtain a bill for hotel services but in the final I received a bill. If you insist, you can get a bill from the hotel bar for hotel services. So, attention at the low respect !
one of the sheets was not clean upon arrival, however they immediately replaced when requested. towels were small and of poor quality.
Good location - quiet zone, but only 5 min. walk from beach and city center We stayed in apartment - it was new apartment, but very dirty. So we asked again for re-cleaning (it was no problem for them) but still not clean enough. Kitchen furnishing - not enough for cooking.
Very bad. If you are with Family with kids do not go there. Nothing good to say. The room was stink, the bed covers were not clean, no elevator. We reach at 23.00 there was no one to recive us, all was dark and closed.
Nothing Extra charges levied for coffee a sachet of jam and a slice of bread even though everyone of our party had paid extra for breakfast.The hotels unclear pricing over food made us feel uncomfortable and cheated.
The hotel is perfectly situated near the main (bar) street, the beach and the train and bus station They never cleaned our room, we didn't mention it because there were no lockers available and we liked that they never visited our room
Location is ok, parking, cable tv Small room with small and uncomfortable beds, overpriced for what it is (although it was high season, the rate wasn't justified), as often the case it looks a lot nicer on the web site, in the summer the room is very hot (it's under the roof) and air conditioning didn't work, and finally on Booking.com this is rated 4 stars!! Unbelievable...
stuff was very friendly, and it is near beach and night life, but far enough to sleep well.
- We arrived between 8 and 9 p.m. and the only meal which their restaurant could offered was pizza. Please note, that both restaurant and hotel do not accept credit cards for payment (guess all in the center do so). The hotel central situation means very compact area of hotels, pubs, restaurants, etc. so for those who is looking for calm and relaxation and to avoid crowds and fast food smell- better choose a bit distant location.
The personnel is great, English speaking and very helpful. Other that that, Location, Location, Location..couldn't ask for a better one. The breakfast was somehow not so diverse.
I was pleased it was clean. The food was great and the hotel staff were very respectfull. I made the right choice for going there
Staff was helpful and friendly. English spa services list would be nice
Fantastic fun spa area with multiple types of sauna, good rooms, very clean. The food was good,but not traditional Hungarian, food was rather expensive as well. The location was a taxi drive away from the town
going to the pool and spa the cleaning of the room wasnt very good - they didnt cjanged at all the toweles.
Great location, close to lake & restaurants. Nice quiet street. Great indoor heated pool. Breakfast wasn't so good. More variety would be good, such as fresh fruit & hot meats.
good location, clean but nothing special avarage hotel with a maximum 3 star level
Very nice pool with thermal water, good breakfest Scary invasion of tiny flying insects in our room. When we turn on Raid electric, thousands dead small insects rains down on everything in our room whole night. After massive work cleaning service, second night was ok. And although we had windows closed, the third night was insects in our room again.
The lake. The hotel is looking better in the photos!
Staff in the Venusz Hotel vas helpful. The hotel have good location. nothing
near town centre price at bar 3 times the price in other bars.
Very good location, friendly staff Poor comfort: very poor bath room equipment, very very noisy from neighbouring rooms and street, smoky smell however asked non-smoking room. would definitely choose another hotel when staying in Siofok next time
Location was the only thing to recommend it The rooms were very poorly furnished, the toilets smelt, the rooms were tiny and the corridors lacked any picturs or charm. Worst of all the hotel staff allowed drunken behaviour from a lot of guests and did nothing to curb the noise even at 5.00 in the morning! Breakfast was limited (orange jiuce for example was coloured water). We have stayed in hotels for very many years and this is by far the worst we have stayed in. In no way was this a three star facility.
Breakfast; to see the bright thing of the stay Old hotel, extremely old furniture no renovation in a long while, no bug treatment in even a longer while, bugs and mosquitos in the room, hadn't made contact with them in a while till reaching this..."hotel". Thank God we stayed only one night and during that night we slept only 2 or 3 hours because we were affraid not to get biten by any of the few spiders that were enjoing the holiday with us... Very interesting how this "hotel" got his 3* while other's down the street that looked a lot better had only 2 or the ones that had 3* were exactly how a 3* hotel should be (at least on the outside). PS:we came from innsbruck that was almost 820 km away, being not for that we would have got back in the car and driven right away from there
small breakfast, no hairdryer
First floor could be a bit noisy when they prepare for breakfast
Location very close to the beach, 24h reception A little bit of overpriced and not too clean. Small renovations would make the place much more agreeable
The accommodation was top class for the price we paid and the meals included in the half board deal that we got were excellent especially the desserts which were very impressive. The hotel represents excellent value for money. However it is not in the the centre of Siofok but is near the lake shore and there is a lovely walk by the lake shore which will bring you to where most of the bars, restaurants and nightlife are. My wife missed not having a hair dryer supplied in the room
Location near Lake Balaton, was an overniter on the way to Bratislava. Pretty hotel and had secure parking.
The hotel manager was extremely eager for extra billing considering several topics. For us it seemed that other customers as well were involved with similar discussions.
friendly staff, especially the girl with the red hair :-), very clean room was cleaned every day, nice breakfast, pool was also cleaned every day and is nice, located in silent street and near the lake!
very nice hotel but the top rooms are extremely hot when there is hot outside to hot in the room
Friendly and helpful staff. Close to the lake, restaurants and pubs. Good food in the restaurant. No air condition in rooms - makes sleeping very uncomfortable in summer.