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3 locations in Venice
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Reviews
3.2 Poor
Oct 2019
Cons:
The car was filthy - seats stained, had half eaten food between seats, dirty plastic cups and used tissues int the car. It is clear the van had been used for commercial purposes, it was not fit to be used for a family vacation trip. I had to wait an hour for the car from when I arrived which made it clear it wasn’t ready and they tried to clean it a last minute, maybe even put the back chairs back in as the middle row wasn’t fitted well and the seats rocked a bit. Also the power outlet didn’t work so I couldn’t charge my phone for using as a GPS. It was very disappointing.4.8 Mediocre
Sept 2019
Pros:
We had a brand new car; obviously it was in good condition so that was nice.Cons:
We waited over an hour after our scheduled reservation time to get the car. We had carefully planned our itinerary and the late departure (waiting for the vehicle to be taken for fuel) messed things up badly. We ended up in rush hour traffic, which delayed our arrival in Tuscany and cost us extra $$4.0 Mediocre
Sept 2019
Pros:
Car was spacious as neededCons:
Car was dirty at pick up Drop off was not assisted by anybody since they open at 8:00am and I had to check in before then: there were Hertz people at the booth, they did not take care of drop off. Insurance was super pricy: almost 400 euros full coverage. They did not recommend Allianz one I did9.6 Wonderful
Aug 2019
Pros:
Staff were great both ends6.0 Okay
Jul 2019
Pros:
DRop off was unstaffes, nothing but a handwritten signon the door. had to call a number to get instructions on how to drop off. no dropoff lot or key drop off. was instructed to leave the keyys inside a mailbox between two buildings. Now iwas shcardefr $1556 extra ona pre paid rental that cost $200Cons:
Dont rip people off4.8 Mediocre
Jun 2019
Pros:
Car was ok. Drop off was quick.Cons:
Pickup took 3hrs in the fuckin airport because there werent enough people working on the desks. Just a nonsense wait in a hot area of the airport with nothing to eat or do.3 locations in Venice
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10.0 Wonderful
Feb 2024
8.0 Very Good
Oct 2023
10.0 Wonderful
Jul 2022
6.4 Okay
Sept 2019
Pros:
Staff was great - a little pushy on buying insurance - but typical - so no problem at all. The problem was the key drop off. Despite an email received, I spent 45 minutes trying to find where to put keys - no box anywhere near cars or rental counters. Finally tried to hide them on rental desk9.6 Wonderful
Jul 2018
Pros:
Newer car- clean with good space. Efficient at counter when picking up and dropping off. Zero issues as always2.0 Poor
Jul 2018
Cons:
We booked a car to be returned to Piazzale Roma in Venice Italy. With printed confirmation from them. However, nobody informed us that there is actually NO SIXT office at all at that location!! It was a Saturday, nobody picked up the phone when we called multiple times trying to figure out where to go. We were given an exact address that did not exist! After 3 hours of going back and forth in the area in torching heat and with 2 young children, one police officer on the road suggested we return the car at the airport. We did. The airport is far from there. We had to take the cab back to Piazzale Roma. We tried to complain at the airport counter, but nobody cared" I am just working here, I am not in charge". I said, please give me a receipt that I actually returned the car. They did not want to; they said it will come in my e-mail in a few days !!??!! It did come in the mail a few days later, but really, I had no proof that that I actually returned the car ok and in time!2 locations in Venice
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Reviews
10.0 Wonderful
Oct 2019
Pros:
Actually, the order was served by Hertz, known as #1 in car rental worldwide. And Hertz so far never disappointed me - I rented from Hertz about 20 times to date.8.4 Very Good
Jul 2019
Cons:
As usual the insurance questions and answers are different at the counter than they are on the phone in the US. I am very tired of this dilemma which seems to be the norm no matter what country you are renting in. As the “go between” in booking it would be fabulous if you had online references about5.2 Fair
May 2019
Cons:
More clarity with what the car will actually cost when we arrive.One location in Venice
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9.6 Wonderful
Aug 2017
Pros:
Good car, in good conditon. Rental agency in convenient location.Cons:
The rental agency could not be reached by phone for inquires.6.0 Okay
May 2017
Pros:
AFter the long, long walk to the rental counter, it was refreshing to find out the vehicles themselves were in the same location -- just a few steps away.Cons:
The first car we were offered was missing its rear wiper. (Not just the rubber blade, but the whole thing -- arm and all.) They switched us to a different vehicle, and it was great -- but the first vehicle should have been taken out-of-service, repaired, and then returned to the fleet.5.2 Fair
May 2017
Pros:
Free built in GPS provided.Cons:
Overcharged me on the final bill by almost $100. Desk agent said the "Optional Fuel Purchase" was mandatory but the charge would be removed if I brought the vehicle back with a full tank. Of course the final bill included the "optional fuel purchase" even though I returned the car with a full tank. Also the diesel car required several fillings of the additive "AD BLUE" or it would not start. Total out-of-pocket extra of more than 20 Euros. Reflection of poor vehicle maintenance/servicing on the part of Dollar/Hertz.2 locations in Venice
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Reviews
3.6 Poor
Aug 2019
Pros:
The car was there. Not the one I bookedCons:
Different car ( lower segment ). Dirty car and no water for the Windows2.0 Poor
Jul 2019
Pros:
Ease of making bookkngCons:
The cue at the counter at Venice airport was too long so we didn’t use avis4.8 Mediocre
May 2019
Cons:
I booked a jeep or similar SUV. They ended up giving me a Fiat Alpha romeo3.2 Poor
Sept 2018
Pros:
The car mechanically worked great. Service was terrible and I was overcharged and still working to get that corrected.Cons:
I had to extend my rental and after dozens of attempted calls to the local office I was still unsuccessful. I had to drive the local office pay to park and then stand in line for over an hour in a very busy train station in Rome.3.6 Poor
Jun 2018
Pros:
The car was what I expectedCons:
Totally unacceptable that a car rental in a city like Venice that receives millions of tourists yearly , closes their offices , for three hours at midday, on saturday afternoons and sundays. I arrived to Venice at 1230 and went to the office to pick up my car , the office was closed until 1430. Waited for the office to open , and i was told they were out of cars until 17 . My reservation was made theough Kayak with budget , so I cancelled my reservation with budget and made a new booking with Avis. When I10.0 Wonderful
Aug 2016
Pros:
The overall arrangements are excellentCons:
Nothing2 locations in Venice
2 locations in Venice