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10 locations in Milan
Locations in Milan
Filters
Reviews
2.0 Poor
Oct 2017
Pros:
They gave us an upgrade.Cons:
Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.8.0 Very Good
Oct 2017
Pros:
The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.Cons:
It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived. It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.2.0 Poor
Sept 2017
Cons:
Dollar did not exist in this airport.7.6 Good
Sept 2017
Pros:
car was newCons:
car was not clean8.0 Very Good
May 2017
Pros:
Easy to find the car and get out of the airport once I had my contractCons:
Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable5.6 Fair
Apr 2017
Cons:
It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.16 locations in Milan
Locations in Milan
Filters
Reviews
2.8 Poor
Sept 2019
Cons:
Staff is rude and standoffish. They make you wait for over 1.5hrs to pick up a car you have a confirmation on and constantly try to upsell. Do not rent from here. They put the Hertz name to shame.6.0 Okay
Sept 2018
Pros:
Upgrade and priceCons:
Had to wait over an hour for pickup2.0 Poor
Aug 2018
Pros:
NothingCons:
Although I was able to make a reservation online, the place was not open when I went to pick up the car. After waiting an hour for the place to open, I went to a different Hertz only to find out that it was a holiday and only certain locations were open. I was very frustrated by the fact that I was allowed to make an online reservation despite Hertz knowing they would be closed that day. No one ever tried to contact me and give me the heads up. Very frustrating experience, would not recommend4.0 Mediocre
Aug 2018
Pros:
LocationCons:
Horrible wait times to pickup car even with reservation. No information on wait times or why the wait was so long. Nothing done to address the wait or the people waiting in 39 degree Celsius weather because there was no room inside. Attendant told us there was gas near the drop-off which was completely wrong.3.6 Poor
Jun 2018
Pros:
Nice carCons:
I had to wait an hour for my already short rental because I wasn't directly a Hertz customer, then I wasn't informed anywhere that they charge commission for the pre-paid gas so a €70 rental cost me €115, and another €100 rental after that cost me €177. Didn't find out until the second time because I wasn't even given a proper check out service at the end of the first. Disgusting, will never use them again.10.0 Wonderful
Jun 2018
Pros:
Brand new car! Super smooth transmission.5 locations in Milan
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Reviews
10.0 Wonderful
Apr 2024
2.0 Poor
Sept 2023
6.0 Okay
Sept 2022
10.0 Wonderful
Sept 2022
10.0 Wonderful
Apr 2022
10.0 Wonderful
Aug 2019
Pros:
C était tres bien mais le prix etait tres cher parceque apres j ai trouvé sur d autres sites beaucoup moins chers Merci10 locations in Milan
Locations in Milan
Filters
Reviews
4.8 Mediocre
Jul 2019
Pros:
Nice vehicle.Cons:
This was a bait and switch scam. I traveled with my family of 5. I chose to pick up my car at 5pm in the reservation and the other family chose noon as typically the time of day doesn’t need to be exact. When we arrived they told me I was too early and my car wasn’t there. Had to pay DOUBLE!!6 locations in Milan
Filters
Reviews
3.2 Poor
Apr 2019
Pros:
Their printers were broken and the actual car pickup is several blocks away. They give you a printout with directions and send you across multiple intersections and steep ramps to get to the -1 level. It's probably the worst / sketchiest car rental I've made and I've rented all over the world.9.6 Wonderful
Jun 2018
Pros:
Drop off was smooth and easy2.0 Poor
Jun 2017
Cons:
Very difficult to get to Milan office, series of one way street, no place to park, stuck in Milan traffic jam for 2 hrs, therefore ,returning the car 1/2 hour late, charged me 100EUROS. Never rent with AVIS again!2.0 Poor
Apr 2017
Cons:
They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.8.0 Very Good
Jan 2017
Pros:
Everything ok.Cons:
Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.6.0 Okay
Sept 2016
Pros:
The staff was very friendly and kindCons:
I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.7 locations in Milan
2 locations in Milan