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Not great. Flight attendants were aloof, food was mediocre, seats that I paid $150 were given to someone else without any concession. I will probably never use kayak again. Terrible experience from start to finish.

The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.

All good- I love BA and the professionalism of the crew and pilots.

Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.

Had a nice flight to London on BA will fly with them again in the future

From what I saw there was no entertainment. Similar to my flight to London, I personally would like the attendants to be more interactive during the flight.

Air Transat left my luggage back in Montreal and it took them 5 DAYS to get it to Venice. Luckily I was still in town, or else their option was to send my luggage back to my house in CANADA. What a joke! Oh, and I had to find a way to go get it at the airport in Venice, they needed 72 hours more to get it to where I was staying.

I was pleasantly surprised. I booked the "club class" which was basically like Domestic First Class. The service was superior. Food was pretty good. Seats and cabin were comfortable. For the price I paid, I was very pleased.

Super unproffesional flight . Flight attendants were unproffesional. I could hear them gossiping about theor boyfriends the whole trip

The connecting flight lay over was 4.00 hours, the gate agent booked me on the next flight which was about to depart at no extra cost.

The ticket price was reasonable, food was okay, not the best. I would use the service again.

Actually the flight was on time. New plane, food was okay but not great.

Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.

Great boarding. Everything was on time. Plane was a bit old and the crew could have provided better drink service.

Boarding was a little chaotic but it was a very large flight. It just wasn’t fast. And there was no noticeable difference between zones boarding.

Flight was delayed which caused us to miss our connection.

Fine except for a delay that resulted in our missing the final leg of our flight.

Our seats that I had paid extra for near the front of the aircraft were no longer available on this replacement aircraft. We were told we either had to accept the new replacement seats in row 27 near the back in seats E and B, no longer together, or sit in the very back in row 30 squeezed into E and F seats that do not recline or have trays that provide a flat platform for a refreshment. This is not what I had expected. However, again your flight crew did the best they could given the circumstances.

Our flight was delayed 3.5 hours. Maybe next time make sure its on time as stated. The crew did the best they could, given the circumstances.

Flight was on time… crew normal experience… captain was informative. Boarding at the gate had a bit chaotic ,but overall, it was an enjoyable full flight and I thank you as it was my first time flying Westjet and I will do it again. Regards

It was fine but no entertainment and only pretzels as snack

Generally poor experience with excessive luggage fees. Plane seats were very uncomfortable. Flight did not take off on time, however arrived on time. Boarding seems very inefficient.

Westjet requires you to check in on your cellular. This takes about 5 minutes compared to when there were live humans doing check in. Ultimately the machine meant to spit out boarding passes and baggage tag went into the pinwheel of death. I also got a sternly worded email telling me I was ineligible to check bags, even though I’d checked one. The dude who eventually checked me in barely grunted at me and didn’t give me a baggage check. Had my luggage gone missing, I don’t know how it would have gone. And then there is the chaos as people jammed huge carry ons into small overhead bins. Westjet is a cattle car.

We were not able to board the flight to Halifax. Westjet switched to a smaller plane and we were booked on a later flight which was not acceptable to us. We were told that they attempted to contact us but did not have contact information. Nor did either Kayak not Kiwi advise us. In February I booked a flight to Sri Lanka through Kayak with FlightHub for myself and a friend. We were advised of a change in schedule and because I was travelling outside of Canada at that time, my friend, Louise Lore, contacted FlightHub and revised our itinerary. Our original flight from Toronto through Frankfurt to Mumbai was to arrive in time for us to catch an 8:45pm flight to Colombo, Sri Lanka on February 28th but because of the change did not arrive until 1:00am February 29th. When I arrived in Mumbai I was told that my flight from Mumbai to Colombo had not been revised and that, because I was a no-show for my flight all of my tickets had been cancelled. Ms Lore spent from 2:30am until 5:30am on the phone with FlightHub trying to rectify the situation. She was told there was nothing they could do and a supervisor refused to speak with her. The next morning I went to the Lufthansa office at the Mumbai airport and the problem was resolved in less than 15 minutes. I will not be booking through Kayak again. Both experiences have been disastrous and I cannot imagine going through this again Linda Toole

WestJet ran out of dinner meals on a transatlantic flight. Crappy to have a bun and a bit of lettuce for food on a long and not inexpensive flight. Flight staff did not look for options to resolve.

Comfort seats in economy class. Crew was pleasant. Very surprised we had to pay for ear buds and food. I requested 2 hummus packs and was given 2 bags of almonds, very overpriced.

First time flying with Air Canada and very impressed! We will definitely book with them for future trips.

I was at Chicago early and I should have been able to check in when I got there instead of having to wait 8 hours later to check in. I don’t like air Canada

Number of gate changes involving walking the whole length of the airport was frustrating.

Flight attendants should learn something about customer service. About how to deal with people Very disappointed This only happens only in Air Canada

I was unaware I was booking the basic economy flight and had to spend an extra $125 for baggage plus $100 for seat selection. There was also no opportunity to upgrade into a different ticket type. The seats were very cramped and mine wouldn’t stay reclined

Poor ! Couldn’t cancel months ahead because no credit or refund was permitted !! But they still kept contacting us about check in for all flights in spite of our canceling this trip months ago . So disappointed on all fronts with this airline!!

We did not take this trip !! I told Air Canada months ago to cancel this reservation . But , since they offered no rebate or a way to save credits everything was a loss . Why they continued to contact me about check in , etc . I will never understand!!

On a couple of legs, the aircraft did not have ports to charge electronic devices. This was so in spite of the fact that the recorded "welcome aboard/safety announcement declared that they were available. The entertainment system, while offering in an impressive array of selections, failed in that the supplied earphones were useless. The roar of the aircraft made it impossible to actually hear the film/show etc. The food was surprisingly good if a bit salty.

There wasn't even a screen on the seat for An almost 4 hours flight and they gave us water.....that's it. And for the record, it wasn't cheap

full flight, could use more room....leg room fine seats tight

Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures

Give at least coffee or juice as it is an international flight.

Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.

Cancelled flight, that morning! But got us on an Air Canada flight!

Boarding process non existent. No WiFi. No entertainment. Cramped old plane. Worst Kosher meal ever presented on a flight.

Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.

Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.

boarding needs to be streamlined load the back of the plane first

Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!