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5 locations in Cancún
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Reviews
8.0 Very Good
Cem, Apr 2024
Standard SUV
4.0 Mediocre
Anonymous, Feb 2024
Standard SUV
2.0 Poor
Anonymous, Dec 2023
Intermediate SUV
4.0 Mediocre
Anonymous, Jun 2021
Pros:
Car was goodCons:
Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.2.0 Poor
Anonymous, May 2021
Pros:
Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.Cons:
Uhm, maybe having a car available when you've booked one?2.0 Poor
Anonymous, Apr 2021
Pros:
Even though we had a reservation, there were no cars available when we arrived. We had to rent from another vendor for a much higher price.Cons:
Honoring a reservation would have been the right thing to do.11 locations in Cancún
Locations in Cancún
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Reviews
2.0 Poor
Anonymous, Mar 2024
Passenger van
10.0 Wonderful
Anonymous, Feb 2024
Economy
10.0 Wonderful
Anonymous, Jan 2024
Passenger van
2.0 Poor
Anonymous, Jan 2024
Passenger van
2.0 Poor
Anonymous, Dec 2023
Passenger van
2.0 Poor
Dorothy, Oct 2022
10 locations in Cancún
Locations in Cancún
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Show reviews that mention
Reviews
2.0 Poor
Anonymous, Dec 2021
2.0 Poor
Omar, Nov 2021
2.0 Poor
Anonymous, May 2021
Pros:
Car worked fineCons:
2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.2.0 Poor
Nechemia, May 2021
Pros:
The friendlinessCons:
The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people2.0 Poor
Jessica, Apr 2021
Cons:
This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.2.0 Poor
Anonymous, Mar 2021
Cons:
The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day2 locations in Cancún
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10.0 Wonderful
Victoria, Oct 2024
Full-size
6.0 Okay
Anonymous, Feb 2021
Cons:
First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.2 locations in Cancún
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Reviews
8.0 Very Good
Miguel, Jun 2021
Pros:
Staff service was great. Rental and dropoff was easy.Cons:
Cars are a little worn out and need some cleaning.4.0 Mediocre
Robert, May 2021
Pros:
The staff was amazing. It was very easy to pick up and drop offCons:
I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.2.0 Poor
Anonymous, Apr 2021
Cons:
Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!10.0 Wonderful
Jan, Feb 2021
Cons:
Price10.0 Wonderful
Scott, Jan 2021
Pros:
Friendly employees--very helpful. Car was clean and in good shape.Cons:
The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.2 locations in Cancún
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2.0 Poor
Anonymous, Oct 2022
6.0 Okay
Chad, Jun 2022