Very bad service and food variety will never come back again
What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Very nice experience in business class. Flight attendants were attentive. Foods and beverages were very good.
Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.
Mostly good and consistent of Emirates service. Christmas menu was great initiative and tasted good. Taking the bus from terminal to the plane spoilt the experience a little.
Our flight attendant was stellar with great anticipation and attention to details. Food was very good, and overall flight, though very long, was really good.
I missed the flight during my lay over in Istanbul, due to health condition. Customer service was awful. It was a nightmare. I had to purchase a new flight to my destination and was told that my return flight is compromised due to one segment of the trip being missed. NOBODY responded to my numerous calls and emails. I will never use Turkish airline in the future.
This was my third time using Turkish Airlines. I was well satisfied with the overall experience! I believe that no one is perfect and that everyday we are trying to do the best we can to help others by giving a part of our lives through service. I believe from what I’ve seen that Turkish Airlines, have come close to that service! I will definitely recommend and reuse their services again! Thank you!
two of our bags didn't arrive - this is nonsense given we weren't connecting from anywhere and the flight wasn't full so there shouldn't have been a weight problem. Also, business class and star alliance gold, my bags should have been prioritized.
Turkish Airlines inflight crew was very good, however the ground crew was not very helpful. I had booked a wheelchair for my mother from Islamabad and she received the service there, but then there was no chair on arrival at Istanbul. The wheelchair crew said that they declined to take any person without a reservation and declined to help with the arrangement of a reservation. I had to use the airport buggy system to transport my mother who has limited mobility and needs a wheelchair. It was very disappointing and I hope they can provide manual wheelchair access to the public by a need basis, as sometimes there is a mix up or technical fault in the completion of the process, as it was in our case. Also, there can be an emergent need for passengers if they have illnesses like hypertension or diabetes. My mother has both hypertension and diabetes and has residual weakness after a stroke, therefore, she needs assistance. I hope that this text will be taken seriously and the administration makes the necessary changes. Thanks.
I had issue with my boarding pass. When I arrived in London Gatwick Airport. My e-ticket wasn't scanning and had to do a lot of back and forth with Air Transit I order to board my flight, which I almost missed as a result of this.
Requested food items were always finished but the available food was warm and tasted good Good entertainment options.
Customer service was poor everywhere. In particular in business class lounge. Stewardess were however excellent. No ability to order more than one dietary restriction in food that created awkward situations when I was offered bulgur due to being diabetic as I was also gluten free
I am elderly and needed wheelchair assist. The ground crew assisting me with that part of my journey was rude, disrespectful and very hungry for money; the begging was distasteful and disrespect for females and the elderly was atrocious. Maybe they need to get a raise...I was out of small bills by time I reached home. As an american I am not use to the impoliteness. The ground crew make your wonderful airline appears poor in performance...a lot to be desired.
I had ordered gluten free vegetarian but I got chicken instead. I wasn’t able to eat the meal. It’s hard not having food to eat when it’s an international flight. I don’t want to complain but when it’s a 14 hours flight. It would be nice to have something to eat.
Flight canceled twice. Second cancellation with no notice. Qatar only got me to Copenhagen even thou flight from Copenhagen to Helsinki was code shared with QR they made me purchase a separate ticket for over 200€. At check in only 1 check in was allowed. I had to argue with staff to allow the second, carry-on sized, bag to be checked in for free. My original tix allowed 2 full size luggage as checked luggage. My 14+hr flight turned into a 60+ hr journey. 😢
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Flight departed punctually on time. Unfortunately it seems because the destination airport is a secondary airport the airline sees it fit to operate a plane with lower comfort and offerings. There was no inflight entertainment, wifi or let alone a screen to at least track flight status for remaining flight time.
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
The service was good but the food was a NO
All good. Over four hours flight if provided snacks like Qatar Airways would be better
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
Air hostesses were great. Food was good. Flat bed is not that flat or comfortable.
1 hour delay meant missed my connecting flight and 1st day of holiday
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
I liked the crew, the food and the foot space. I did not like the comfort of the seats.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
excellent, the staff was kind and the boarding process was with no issues or hassle
Service and food was amazing. Aircraft configuration is weird - stare at a stranger at take off and landing, during flight someone is crawling over your seat. It was lame.
The plane was a long way from departure lounge. The plane looked tired but got us there.
BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.
First time flying with them! Loved it! Specially the schedule from Miami and being able to come back directly to New Orleans :)
They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.
Unable to check in online until the morning of flight. No early baggage check available nor any BA personnel present. Poor customer service.
Boarding process was chaotic. Confusion over Boarding gates: gate 55 or gate 56 ???. Unnecessary standing in long lines to board. Better to call out Boarding groups one at a time and everyone else to sit. Airline only has 2 Boarding groups 1-3 and 4-9. That causes over crowding and chaos
Lady next to me was coughing profusely the entire flight, other lady moved seats because of it, 8 hours of that during an overnight flight is a bit much.
We waited all day on a delayed plane. More than a 6 hour delay which caused us to miss all connections and spend a second full day traveling. Also missed a day of work that i hadn’t planned on.
I liked the air hostesses, but no wifi was available for flight. my original flight was canceled and rebooking was difficult and no reason was given for cancellation. Business class cabin was nice and spacious.
