A few weeks ago, I submitted a request to update our Star Rating from 3 to 4.
Kindly, can I get an update on this request.
location and convenience to the China District and shopping
no spa service
Unable to turn off a/c. Gave details to staff.
Rooms felt spacious, beds were super comfortable and had a very refreshing feel to them
Had breakfast only in their restaurants. Choice of items very good, quality good but much more attention needed to replenishing of items. Customer service was lacking in that they did not notice when you came to restaurants, empty tables were either not cleared, or cleared tables did not have cutltery. This restaurant part of the hotel seemed like such a contrast to the excellent service received from Front Desk and housekeeping.
Central Location, Nice light breakfast, good clean modern rooms, friendly staff and great value.
Not being able to use mini bar/fridge for colling of own drinks.
The excellent service by the front desk. We had a wallet stolen on the Muni system on the first day and their concern and help with getting replacement cards and money was invaluable.